What warranty do innerspring mattresses have?

An innerspring mattress may come with a limited warranty. It can cover certain defects in materials or construction under stated conditions. For example, Nest Bedding limits its warranty to certain defects under normal home use and conditions.

Read the written terms before you buy, whether you shop online or in person. Check what is covered, what is excluded, who handles a claim, and what you may have to pay.

Mattress warranty lengths vary by maker and model. Coverage generally starts on the purchase or delivery date. Terms can be 5, 10, or 20 years. Some warranties describe lifetime coverage. Mattress warranties tend to range from 10 years to a lifetime.

Check what “lifetime” means in your warranty. It can refer to the product’s life, the original buyer’s ownership, or the buyer’s life. A long warranty does not necessarily mean the mattress will last that long. For example, Hypnos Canada offers a 10-year warranty. It says the term does not indicate the useful life of its mattress and box set.

For example, the Simmons warranty starts on delivery. It lists 10 years for code A on the law label. The term depends on the code on your mattress.

A warranty may cover construction defects such as broken or bent coils. A split seam or an uneven surface may also be covered. Check your own terms because coverage varies.

For example, Nest Bedding covers qualifying manufacturing defects in coil systems. These include broken, collapsed, or protruding coils, subject to its warranty terms. It also covers qualifying manufacturing defects in the cover or zipper and construction defects such as stitching failures. Cover or zipper damage from misuse or improper handling is excluded. Stitching failures caused by misuse are also excluded.

King Koil Philippines lists broken or loose coils or wires under its full warranty coverage. It also lists coils or wires that stick through the fabric.

For purchases on Beautyrest.com, Beautyrest offers a 10-year limited warranty. It lists manufacturing defects such as excess compression and sagging. It also lists foam flaws that cause splitting or cracking and cover defects such as unraveling stitches. Changes caused by normal wear are excluded.

Deep, lasting impressions or early sagging may be covered. But most sagging is considered normal wear and is not covered. Check the depth and measurement rules in your warranty.

For example, Nest Bedding reviews some dips greater than 1.5 inches. They may qualify for review in years 1 through 5 from delivery. They may still qualify in years 6 through 10. But Nest also considers age and expected softening. After 10 years, Nest limits coverage to clear, verifiable manufacturing defects that it reviews case by case. Meeting the depth threshold does not guarantee coverage.

A dip you feel only while lying down may not qualify under some policies. For example, Tempur-Pedic requires a visible dip. It measures the dip without weight or pressure. Its threshold is greater than 1.5 inches for quilted-top mattresses and greater than ¾ inch for non-quilted mattresses.

Measure the deepest part of the dip without weight on the mattress. Then compare it with your warranty’s threshold. Follow your maker’s claim instructions. They may call for a particular photo.

Sleepwell Bedding’s method is a useful example:

1. Remove the bedding and let the mattress rest with nothing on it.
2. Place a long, rigid straightedge across stable areas on both sides of the dip.
3. Measure vertically from the bottom of the straightedge to the deepest point.

Tempur-Pedic asks claimants to remove bedding and protectors for impression photos. Both ends of the straightedge must rest on the mattress. Its instructions say to measure the sleeping surface, not an intentional waterfall edge. Lucid also asks claimants to photograph the measurement.

Stains and accidental damage can affect a claim, but the rule depends on the warranty. Excluding damage is not always the same as voiding the whole warranty.

• Nest Bedding excludes stains, burns, tears, and contamination from its warranty.
• Brooklyn Bedding excludes physical damage, including stains or liquid damage, when that damage caused the defect. This rule applies to its policy for purchases on or after February 1, 2025.
• Simmons excludes burns, cuts, and fabric tears. It may refuse service or void coverage for liquid or cleaning-fluid damage. Its stain rule is narrower. It excludes stains or soiling that point to substances that may be dangerous.

A waterproof protector can help protect the mattress. Tempur-Pedic recommends one and says stains or liquid damage can harm mattress material.

Check your mattress maker’s support requirements before choosing a frame or foundation. Slat spacing and center-support rules differ. An incompatible base can affect coverage.

These examples are not interchangeable rules:

Keep the law tag and follow the care terms for your mattress. Rules for protectors, rotation, and flipping differ by maker.

• Law tag: Organix Bed says its warranty is void if the law tag or serial label is missing or removed. An unreadable tag or label also voids it. Tempur-Pedic asks for a photo of the law tag when you file a claim. The photo must show the registry number and manufacturing date.
• Protector: Simmons says to use a protector pad at all times to preserve warranty rights. Tempur-Pedic does not require one, but recommends one. It says stains or spills could void its limited warranty.
• Rotation and flipping: Sleep Republic requires rotation. In the first month, rotate every two weeks. After that, it requires monthly rotation. Missing the schedule may void a claim for uneven wear or sagging. Beautyrest says you can rotate its Beautyrest.com products, but its warranty rules don't require it. Those one-sided mattresses should not be flipped.

A prorated warranty means you pay part of the repair or replacement cost. Your share increases over time. With a nonprorated warranty, you typically don't pay for repair or replacement during the term. But you may still owe return shipping. Some warranties combine both types of coverage.

Ask about shipping, inspection, labor, and removal costs before filing. For example, Simmons excludes transportation, inspection, and removal costs. California is an exception. Tempur-Pedic may charge $150 for an in-person inspection. The fee is not refunded unless the claim is approved. Inspections are considered case by case and are not available everywhere.

Brooklyn Bedding’s limited lifetime warranty FAQ gives this example of changing costs:

Check the seller and warranty before buying. A third-party retailer may offer different coverage from the maker. It may offer no warranty at all.

For example, Serta says Amazon is an authorized online retailer. But some Amazon resellers are not authorized. Check the “Sold by” and “Shipped from” fields. Tempur-Pedic covers new products bought directly from it or from authorized retailers. It does not cover secondhand or unauthorized sales.

The seller can also affect where you file. Serta says buyers from an authorized retailer should start with their original dealer. If the dealer has closed, Serta says they can file through its Corporate Warranty team. They can also do so if they have moved outside the dealer’s service area. Serta may verify the closure or move. Brooklyn Bedding directs buyers from an authorized retailer or showroom to that seller. It processes claims itself for mattresses bought directly from its website.

Follow the claim process in your warranty and contact the maker or seller it names. Keep your receipt with the warranty. It records the purchase date and shows that you are the original owner.

1. Contact the right company and explain the issue.
2. Gather the requested proof. For example, Tempur-Pedic asks for a receipt. It also asks for photos of the full mattress surface, the defect, the support system, and the law tag.
3. If the claim concerns a dip, take the measurement and photos the company requests.
4. Ask about inspection and its cost. Tempur-Pedic considers in-person inspections case by case, and a fee may apply.

Contact the seller about the problem. If the seller does not resolve it, write to the manufacturer. The warranty should list its address. To prove your letter was received, send it by certified mail. Ask for a signed return receipt.

Try to work out the problem with the company. If that fails, you can report it to the FTC or your state attorney general. A legal option can depend on where you live and the facts. A shopper in Massachusetts may believe a business acted unfairly or used deception. The state says the consumer may consider legal action after trying to resolve the complaint informally. A person suing under that state’s consumer-protection law generally must send a detailed letter. It is called a 30-day demand letter. It must describe the complaint, harm, and requested relief. Other requirements also apply.

Are normal softening and comfort changes covered?

Usually not for ordinary wear or a change in preference. For example, Nest Bedding excludes normal wear and material softening. It also excludes changes in comfort preference.

Are noisy springs or uneven support covered?

Check your warranty and report the problem rather than assuming a noise alone qualifies. Loom & Needles covers unusual surface unevenness or spring-unit failure if a manufacturing defect caused it. This is subject to inspection and its other terms. It excludes spring-unit failure caused by an unsuitable base, impact, overloading, bending, or misuse.

Will the manufacturer repair or replace the mattress?

The maker may choose the remedy. For example, Brooklyn Bedding may choose to repair or replace a mattress or cover for a covered defect. Its terms apply.

Can a mattress warranty transfer to a new owner?

Some warranties do not transfer. For example, Simmons covers only the original purchaser. It says the warranty cannot transfer to a new owner.

Is a warranty the same as a sleep trial?

No. A sleep trial generally lets you try a mattress at home and return it if it is not a fit. An exchange may also be possible. A warranty can cover specified defects. Check the trial deadline, any required break-in period, the return process, and possible fees.

How long does a warranty claim take?

Ask the company handling your claim about its timing; some cases take longer than others. Novilla says it typically resolves mattress claims 5 to 7 business days after approval. That is not the time for the whole claim. If Tempur-Pedic approves a replacement, it sends a code. It also sends instructions for ordering. The code can be used once and expires after 60 days.

We read 35 published pages from 22 sites (Sleep Foundation, FTC consumer advice, nestbedding.com, tomsguide.com and 18 more), checked in October 2026. Every sentence in the answers above cites one of them; the offer card at the end names its own source. This page reports published sources only; we did not test mattresses in person.