Custom Mattress Factory is an RV and custom-size specialty shop. It has handcrafted made-to-order mattresses in North Carolina since 2001. Its four-model RV line (Levi, Grayson, Kinsley and Kinsley Hybrid) covers any width, length, height, hinge or corner cut. It's best if your rig has an odd size. You won't get a sleep trial, because every bed is made to order. You do get a 10-year limited warranty and free shipping in the contiguous US.
Levi RV Mattress
Levi RV Mattress, product photo
FirmnessFirmNot yet researched
Mattress TypeAll foamNot yet researched
Queen $From $244$294
Coil CountNo coils (all-foam)Foam core, no coil system
Key Strengths
RV, van and bunk owners
Anyone who needs non-standard sizes, hinges, tri-folds or shaped corners
Is Custom Mattress Factory the best mattress for you?
Good fit for RVers, van and bunk owners, and anyone needing non-standard sizes, hinges, tri-folds or shaped corners, plus shoppers wanting CertiPUR-US certified foams and USA hand-built beds. Poor fit for shoppers wanting a sleep trial, in-store tryouts, fast standard-size shipping, old-mattress removal, or published third-party review ratings.
Outside review scores
Review sites checked: Not yet researched. Their scores: Not published. Model they tested: Not yet researched. Each site tests in its own way, so read each row on its own.
Custom Mattress Factory is an RV and custom-size specialty shop handcrafting made-to-order mattresses in North Carolina since 2001. Its four-model RV line (Levi, Grayson, Kinsley, Kinsley Hybrid) covers any width, length, height, hinge or corner cut. Best for odd-size rigs; caveat: made-to-order with no published sleep trial.
Since 2001
In business
Not yet researched
Not yet researched
Not yet researched
Not yet researched
When Custom Mattress Factory makes sense
RV, van and bunk owners
Anyone who needs non-standard sizes, hinges, tri-folds or shaped corners
Shoppers who want CertiPUR-US certified foams
Buyers who want a USA hand-built bed
When Another Mattress May Suit You Better
Shoppers who want a sleep trial
Buyers who want in-store tryouts
Anyone who needs fast standard-size shipping
People who need old-mattress removal
Shoppers who want published third-party ratings
Review site scores
How the big review sites score Custom Mattress Factory
Each site's own score and the exact bed it tested, side by side.
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Publication
Reported Score
Configuration Tested
Testing Scope
Evaluation Focus
Main configuration: Not yet researched. Read each row's testing scope before comparing scores. Each outlet uses its own method, so we don't combine these scores into one rating.
Reading the scores
Why we don't average the scores
Use the dates and sources shown with each result. Prices, models and policies can change.
Chapter 02
Comfort and firmness: which mattress fits you
Why this matters to you: Feel names are the brand's words, not measurements. Use them to shortlist two or three beds, then let your body decide.
Back and stomach sleepers: Levi RV (firm) or Grayson RV (medium-firm) for posture support. Side sleepers and couples: Kinsley Hybrid in Soft or Medium with pocketed coils and latex for pressure relief and motion separation. Hot sleepers: Grayson or Kinsley lines with open-cell cooling gel foam.
Tight bunks and slide-outs: Levi or Grayson in 4-6 inch heights to preserve clearance. Full-time RVers wanting max comfort: Kinsley Hybrid 11-inch. Vintage frames, boats, trucks and circular frames: phone-quote custom builds with hinge, dual-height or shaped-corner options.
Firmness finder
Which Custom Mattress Factory feel fits you?
Weight chart not yet researched
Weight and sleep position can change how a bed feels. We have not yet checked whether Custom Mattress Factory publishes a fit chart by body weight, so use a trial, where one is offered, to test the bed the way you sleep at home.
Neck: on your side, your nose should line up with the middle of your chest, not tip up or down.
Shoulders: your bottom shoulder should sink in. Tingling or a numb arm means the bed is too firm for you.
Lower back: on your back, slide a flat hand under your waist. A big gap means too firm; no room at all can mean too soft.
Hips: ask someone to look from the side. Hips lower than shoulders means the bed is too soft for you.
Figure 2.1: Four checks to run in a store, lying still in the position you sleep in most. The store test in chapter 11 says how long to lie on each bed.
Chapter 03
Compare the mattresses
Why this matters to you: Models from one brand can differ in feel, height and layers. Match the feel label and height to how you sleep before you compare prices.
Custom Mattress Factory lists 4 models. Feel names are the brand's labels.
Levi RV Mattress (Entry/Value, Firm): budget all-foam pick built on Original Foam described as eco-friendly with an organic cotton cover and CertiPUR-US certified build; fully variable width/length/height; from $294 list / $244 promo; ships in 1-2 weeks.
Grayson RV Mattress (Mid, Medium-Firm): residential-comfort step-up with 2-inch open-cell cooling gel memory foam, organic cotton cover, posture-supportive design and CertiPUR-US certified build; fully variable width/length/height; from $485 list / $385 promo with $100 auto savings; ships in 4-7 business days.
Kinsley RV Mattress (Upscale, Medium): cooling gel foam plus 2-inch latex for lift with a cashmere-style top and certified foams; variable width/length, heights from 6 inches up; from $630 list / $530 promo; ships in 4-7 business days.
Kinsley Hybrid RV Mattress (Flagship): gel foam plus latex plus pocketed coils in Soft, Medium or Firm with a cashmere-style top; variable width/length, fixed 11-inch height only; from $1,100 list / $675 promo; ships in 4-7 business days.
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Visual
Model
Build
Profile
Firmness (brand words)
Queen $
Coil Count
Levi RV Mattress
A budget all-foam bed on Original Foam, described as eco-friendly, with an organic cotton cover and a CertiPUR-US certified build. Ships in 1 to 2 weeks.
Variable
Firm
From $244
No coils (all-foam)
Grayson RV Mattress
A residential-comfort step-up with 2-inch open-cell cooling gel memory foam, an organic cotton cover and a posture-supportive design. It has a CertiPUR-US certified build and ships in 4 to 7 business days.
Variable
Medium-Firm
From $385
No coils (all-foam)
Kinsley RV Mattress
Cooling gel foam plus 2-inch latex for lift, with a cashmere-style top and certified foams. Width and length vary. Ships in 4 to 7 business days.
6 inches and up
Medium
From $530
Not yet researched
Kinsley Hybrid RV Mattress
Gel foam plus latex plus pocketed coils, with a cashmere-style top. Width and length vary. Ships in 4 to 7 business days.
11 inches
Soft, Medium or Firm
From $675
Not published
Where the maker doesn't publish a number, we say so.
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Model
Coil gauge
Coil count
Foam density
Latex
ILD
Model 1 of 4
Levi RV Mattress: Budget firm foam for bunks
Levi RV Mattress
Levi RV Mattress, product photo
ConstructionNot yet researched
ProfileVariable
FirmnessFirm
Queen $From $244
Not yet researchedNot yet researched
A budget all-foam bed on Original Foam, described as eco-friendly, with an organic cotton cover and a CertiPUR-US certified build. Ships in 1 to 2 weeks.
Grayson RV Mattress: Mid-range cooling gel comfort
Grayson RV Mattress
Grayson RV Mattress, product photo
ConstructionNot yet researched
ProfileVariable
FirmnessMedium-Firm
Queen $From $385
Not yet researchedNot yet researched
A residential-comfort step-up with 2-inch open-cell cooling gel memory foam, an organic cotton cover and a posture-supportive design. It has a CertiPUR-US certified build and ships in 4 to 7 business days.
Every Custom Mattress Factory mattress, past and present
Why this matters to you:
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Model
Sold
Status
What it was
Levi RV Mattress
Not found
Sold now
Grayson RV Mattress
Not found
Sold now
Kinsley RV Mattress
Not found
Sold now
Kinsley Hybrid RV Mattress
Not found
Sold now
The Original Texas King
Not found
Sold now
Formerly Texas King Size Mattress
The Original Wyoming King
Not found
Sold now
Formerly Wyoming King Mattress
The Royale
Not found
Sold now
The Royale Wyoming King
Not found
Sold now
The Grand Royale
Not found
Sold now
The Luxe Round Bed
Not found
Sold now
Essential Round Bed
Not found
Sold now
Custom Corner(s) Mattress
Not found
Sold now
The Original
Not found
Sold now
The Carly Mattress
Not found
No longer sold
The Easton Mattress
Not found
No longer sold
The Weslyn Mattress
Not found
No longer sold
The Grand Luxe
Not found
No longer sold
The Luxe
Not found
No longer sold
Alaskan King Mattress
Not found
No longer sold
Luxe Wyoming King
Not found
No longer sold
The Contour
Not found
No longer sold
Sculpt and Comfort Range
Not found
No longer sold
Bedrock
Not found
No longer sold
Grand Luxe Round Bed
Not found
No longer sold
Luxe Alaskan King Bed
Not found
No longer sold
Chapter 04
Prices checked Sept 2026 · recheck before buying
Mattress prices and value
Why this matters to you: A starting price can rise with size, base and delivery. Get the full price for your size in writing before you choose.
Starting prices seen Sept 2026 (list / promo): Levi RV $294 / $244 with $50 auto savings; Grayson RV $485 / $385 with $100 auto savings; Kinsley RV $630 / $530 with $100 auto savings; Kinsley Hybrid RV $1,100 / $675. Custom work adds: hinge in any position including tri-fold $150; dual-height build $50; shaped corners $25 per corner.
Value read: fair for true any-size made-to-order USA builds with free contiguous-US shipping and certified foams, but promo-dependent pricing, paid custom upgrades and no published trial temper the headline value.
Not yet researched
White-glove delivery, setup, and old-mattress removal are covered in Delivery & Setup.
Prices and sales discounts come from current brand catalogs. Prices may change during holiday promotions.
Are the expensive ones worth it?
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Model
Buy Custom Mattress Factory If
Skip If
Buy Instead
Chapter 05
How well do the mattresses hold up?
Why this matters to you: A mattress is a long buy. Lean on the written warranty and real owner reports to judge how it will last.
Dense made-to-order construction marketed as durable for travel, with latex and pocketed coils in the upper models for longer-haul resilience; brand advises little perceived comfort change past 6-inch thickness due to dense builds. No third-party durability testing, expected-lifespan figures or sag-rate data published.
Backstop is a 10-year limited mattress warranty covering 1.5-inch-plus indentations, foam splitting or cracking, and zipper defects for the first owner on sturdy support. Routine softening and comfort preference are excluded.
What to watch for, and when:
Ownership, deals, lawsuits & launches
Company History & Model Evolution
Show the full company history
2001Founded
handcrafting made-to-order mattresses in North Carolina since 2001
Each milestone comes from the brand's own pages, government and court records, or named news reports, each with the date we checked it. Factory suppliers may update minor parts over time.
What we could confirm, and what the brand doesn't say
The left column is what we checked. Rows marked THE BRAND SAYS only report what the brand says. The right column is what the brand doesn't publish. Use the right column as your list of questions for a store or the brand's chat.
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What we checked
What the brand doesn't publish
THE BRAND SAYS10-year limited warranty
NOT PUBLISHEDNo third-party durability testing
THE BRAND SAYSMade to order
NOT PUBLISHEDLayer densities not published
THE BRAND SAYSLatex and pocketed coils in upper models
NOT PUBLISHEDNot yet researched
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
Where sources disagree
Chapter 06
Sleep trials, returns, exchanges and fees
Why this matters to you: Feel is hard to judge in a store or in a week. Know your exit plan and its cost before you pay.
No sleep trial published on official product, shipping, warranty or FAQ pages as of Sept 2026; all beds are made-to-order. Sizing-error remedy: the brand states it will replace a mis-sized mattress right away provided the buyer notifies it within 30 days of the error. Cancellation after dispatch: buyer bears round-trip shipping fees plus up to a 10% restocking fee.
General return window, exchange procedure, return-shipping payer and restocking terms beyond the post-dispatch cancellation rule: not published as of Sept 2026. Custom-order returnability beyond the sizing-error promise: not published as of Sept 2026.
Your trial, night by night
Not yet researchedNot yet researched
Not yet researchedNot yet researched
Not yet researchedNot yet researched
What each choice costs you
Keep it$0Nothing more to do
Return itUp to 10% restocking fee after dispatchMis-sized mattress replaced if reported within 30 days
Swap itNot yet researchedNot yet researched
Not covered by the trial: Clearance items excluded from warranty
Figure 6.1: The trial in three dates and three prices. Put the last date in your calendar the day the bed arrives.
Check the terms for your seller and order date before buying from Custom Mattress Factory.
Chapter 07
Delivery, setup and old-mattress removal
Why this matters to you: Delivery terms decide your first week with the bed. Confirm the date, setup and old-bed removal before you pay.
Free shipping within the contiguous United States; regular and made-to-measure models roll-packed in a box via FedEx Ground, large models or orders with a base delivered curbside via LTL freight, small extras via FedEx Ground, Monday-Friday excluding holidays with emailed tracking.
Build-to-ship times: Grayson, Kinsley and Kinsley Hybrid 4-7 business days; Levi 1-2 weeks; expedited custom builds delivered within two weeks at $100 for custom sizes and $300 for oversize, with extra fees possible for high-rise or unusual access; production can be held until the buyer is ready.
Setup, white-glove service (included only with the Grand Luxe oversize/family mattress) and old-mattress removal: not offered/published for RV models as of Sept 2026. Buyers are advised to unbox within 2 weeks; final sizes may vary up to one inch due to soft construction.
Typical wait: 4 to 7 business days
Figure 7.1: What happens between your order and your first night. Clear a path to the bedroom before the team arrives.
Confirm the delivery date, setup and removal terms for your address before ordering.
Chapter 08
Terms checked on the brand's site · recheck before you buy
What do the warranties cover?
Why this matters to you: A warranty is only as good as its terms. Read the written terms and use a supported base, because the wrong frame can end coverage.
10 Year Limited Mattress Warranty for first-hand buyers only (non-transferable) in qualifying US/Canada areas, clearance items excluded; 10 years from buy date with ordinary domestic use on sturdy support, 3 years for trade/commercial users. Covers manufacturing flaws: visible indentation over 1.5 inches unrelated to poor support, foam splitting or cracking under ordinary handling, and zipper-assembly defects.
Excludes softening over time, comfort preference, misuse, stains, burns, cuts, unauthorized sellers and used or as-is sales. Remedy at maker option: repair or replacement of item/cover; where send-backs are required the buyer is not responsible for those costs. Companion terms: sheets and protectors 1 year each; platform frames and furniture 2 years.
Covered when the dip is deeper than Not yet researched, measured with nobody on the bed.
Strip the bed down to the mattress and wait a few hours so the top layers can recover.
Lay a straight edge (a broom handle or long level) across the dip, resting on the flat parts.
Measure from the edge down to the deepest point, then photograph the ruler for your claim.
Figure 8.1: How to measure a sag before you file a warranty claim. Drawing not to scale.
Chapter 09
Review counts checked on each site · they change daily
Customer reviews and complaints
Why this matters to you: Star ratings depend on who posts and where. Read the low-star reviews for patterns, not just the average.
Onsite feedback section reports 1,332 evaluations with roughly 93% at the highest mark, about 4% at the next level, around 2% mid-level and about 1% each at the two lowest levels. Recurring praise: exact fit for odd frames and rigs, improved rest and coziness, compact packaging with prompt arrival, and attentive phone and email service, with many camper, motor-home and van owners praising slide-out, bunk, Murphy and Sprinter-conversion fit.
Complaints are few: longer ship waits, higher prices, and at least one duplicate-shipment fulfillment error. Third-party ratings (Trustpilot, BBB, Google): not published as of Sept 2026.
How we read the reviews
Read each platform on its own: who runs it, its rating scale, how many reviews it has, and the date we checked it.
Reported praise and concerns:
Review sites side by side
What each review site says
Not yet researched
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Platform
Rating
Sample
Chapter 10
What are the mattresses made of?
Why this matters to you: Layer names say little without numbers. Ask what is inside your exact model, layer by layer.
Levi RV: Original Foam core described as eco-friendly plus organic cotton cover; CertiPUR-US certified build. Grayson RV: 2-inch open-cell cooling gel memory foam comfort layer plus support foam with organic cotton cover and posture-supportive design; CertiPUR-US certified build. Kinsley RV: cooling gel foam plus 2-inch latex with cashmere-style top; certified foams.
Kinsley Hybrid RV: gel foam plus latex plus pocketed (encased) coil support with cashmere-style top; three firmness options. Brand markets lightweight, breathable, travel-durable construction; fitted sheets in Egyptian cotton and waterproof protectors also sold. Full layer densities, coil counts and latex certifications: not published as of Sept 2026.
Safety labels, and what each one covers
CertiPUR-US
Foams in Levi and Grayson builds
Our research sheet lists this certification for Custom Mattress Factory. We have not yet checked it with the certifier.
What these labels do and don't prove
Read your law tag
How to read the law tag in three steps
Why this matters to you:
Law tag guide
How to read a mattress law tag
The three steps
1
Cooling gel memory foam
2
Latex
3
Pocketed coils
Full law tag guide, factory code decoding, and the certificate glossary live on our shared safety page.
How to read this: the law tag, the brand's own statements, and certificates each cover different things. A spec the brand doesn't publish isn't proof it's missing; it just isn't shared.
Chapter 11
Where can you try and buy the mattresses?
Why this matters to you: Where you buy sets the price, the trial and who handles problems. Check the seller's terms, not just the brand's.
Direct-to-consumer only via custommattressfactory.com plus phone quotes at 1-800-979-1924 (option 1 for custom shapes) and a secondary line at 1-877-267-7772. No showroom, retail store or try-before-you-buy location published; ordering is online with an exact-measure configurator (widths 20-76 in, lengths 40-80 in, heights 4-12 in subject to model limits) backed by a factory-tour page, workshop videos, blog and contact page.
Production and dispatch points: Conover, North Carolina and Greenville, South Carolina. Matching made-to-measure fitted sheets, protectors, comforters and platform frames also sold.
Showroom Network
Online direct
Phone quotes at 1-800-979-1924
Store Access
No showroom
Not yet researched
Sales Culture
Free contiguous US shipping
FedEx Ground or LTL freight
Inventory & Delivery
Not yet researched
Not yet researched
How to test a bed in the store
Where Custom Mattress Factory sells
A sample to show the mix of store types. Use the brand's store finder for the ones near you.
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#
Channel
Type
1
Online
Online
2
Conover, North Carolina
Factory
3
Greenville, South Carolina
Factory
Not yet researched. Checked Not yet researched.
Chapter 12
Custom Mattress Factory vs. other mattress brands
Why this matters to you: A fair comparison needs the same facts for both beds. Line up price, trial and warranty for each one.
Versus Adventure RV Mattress: both target RVers, but Custom Mattress Factory builds any size, hinge, fold or corner cut to order with CertiPUR-US certified foams, while Adventure RV sells fixed RV sizes with a 365-night trial and 20-year warranty but no published foam certifications.
Versus Tochta and Brooklyn Bedding RV lines: rivals offer standard RV sizes with trials and free returns, while Custom Mattress Factory wins on odd shapes and exact-fit custom work but publishes no trial. Versus Mattress Insider: similar USA hand-built RV positioning, but Custom Mattress Factory differentiates with phone-quoted shaped-corner, dual-height and tri-fold engineering.
Bottom line: pick Custom Mattress Factory for fit-first custom problem-solving; pick rivals for trial-backed standard-size buying.
Competitor details reflect published prices and specs on the date shown. Mattress brands may update prices and trial terms over time.
Chapter 13
How we research and report
This page is an early draft built from our research sheet for Custom Mattress Factory. We read the brand's own pages and public listings, and we do not test mattresses ourselves. Fields marked "Not yet researched" are still being checked.
Brand review compiled from official custommattressfactory.com product pages (Grayson RV, Kinsley and Levi lineup data), homepage, shipping policy, 10-year warranty text, FAQ, contact/factory pages and the onsite 1,332-review feedback section,. No hands-on testing, no showroom visit, no trial simulation; construction, pricing (promo versus list), ship times and policies reflect official pages as viewed Sept 2026 and can change with promotions.
Custom hinge, dual-height and corner-cut pricing confirmed via official configurator copy; unlisted specs (foam densities, coil counts, latex certifications, third-party ratings) recorded as not published rather than assumed.
How we check this page
Stage 01Factory
Who built the bed
Stage 02Test results
Outside test results
Stage 03Safety
Fire safety papers and the law tag
Stage 04Pressure and motion
Outside pressure and motion tests
Stage 05Reviews
Review scores, side by side
Quick Answers
Quick Answers Before You Buy
Safety and materials
Buying and policies
Is Custom Mattress Factory an RV-specialty brand?
Yes - its RV line (Levi, Grayson, Kinsley, Kinsley Hybrid) plus hinged, folding, bunk, dinette, truck and marine builds make RV/custom sizes its core specialty, handcrafted in North Carolina since 2001.
Which model is best for an RV?
Grayson RV for mid-range cooling gel comfort, Levi RV for budget firm bunks, Kinsley Hybrid for full-time luxury.
Can they match my exact odd size?
Yes - widths 20-76 in, lengths 40-80 in, heights 4-12 in (model limits apply), with hinges ($150), dual-height ($50) and shaped corners ($25/corner).
Is there a sleep trial or free returns?
No trial published; only a 30-day sizing-error replacement promise, and post-dispatch cancellation costs round-trip shipping plus up to 10% restocking.
What does the warranty cover?
10 years for the first owner against 1.5-inch-plus indentations, foam splitting/cracking and zipper defects, excluding softening and comfort preference.
Where is it made and how long is delivery?
Built in Conover, NC and Greenville, SC; Grayson/Kinsley ship in 4-7 business days, Levi in 1-2 weeks, free in the contiguous US.
Prices and promos checked Sept 2026. Recheck before buying.
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