No, Novaform® is not worth buying for most buyers. For back or joint pain, Saatva Classic is the better pick. Saatva says its Lumbar Zone supports spinal alignment and helps ease pain.
The Saatva Classic is $2,229.00 for a Queen. The Platinum 16.5" Luxury Hybrid Mattress is $1,799.00 for a Queen. For a Queen, the Saatva Classic costs $430 more than the Platinum 16.5" Luxury Hybrid Mattress. Novaform directs buyers to Costco's policy for trial details. Costco.com returns have no return shipping charge.
DreamCloud Classic Hybrid Mattress costs $699 for a Queen, less than the Platinum 16.5" Luxury Hybrid Mattress.
Buy it only if the Platinum's Medium firmness is the right fit for you.
Platinum Luxury Hybrid Mattress
Platinum with SleepLock™ Max foam
FirmnessMediumSingle firmness
Mattress TypeHybrid16.5 inches
Queen $1,799.00
Key Strengths
Sleep Foundation rated the medium firm (6) Novaform ComfortGrande Plus Mattress 7.9 overall. It found strong motion isolation for couples, which may help limit partner movement across the bed.
Novaform says the foam and cover of the Platinum 16.5" Luxury Hybrid Mattress are fiberglass free. This gives buyers a clear material check.
Legacy Premier Support 14" Hybrid Mattress includes room-of-choice setup and haul-away for an old mattress and foundation. The ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress is delivered to your door, without setup or package removal.
Good to Know
For the ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress, Costco may add a shipping and handling charge for Alaska, Hawaii, or Puerto Rico. Check your total before you pay.
The SoFresh Plus 10" Responsive Foam Mattress has a 10 days or less delivery window. Plan around that wait if you choose it.
Mattress Clarity rated the ComfortGrande Advanced 14” Gel Memory Foam Mattress 4.1/5 and noted weak edge support. Weigh that trade-off if you sit or sleep near the edge.
Novaform® is not the best choice for most buyers. Three publications reviewed Novaform. Sleep Foundation scored Novaform ComfortGrande Plus, medium firm (6), 7.9. Mattress Clarity scored ComfortGrande Advanced Gel Memory Foam Mattressre, medium-firm (7/10), 4.1/5. Sleepopolis scored Novaform ComfortGrande Advanced Gel Memory Foam Mattress, medium-soft (6/10), 4.4/5.
Outside review scores
Review sites checked: 3 publications. Their scores: Sleep Foundation 7.9, Mattress Clarity 4.1/5, Sleepopolis 4.4/5. Model they tested: Novaform ComfortGrande Plus (medium firm (6)), ComfortGrande Advanced Gel Memory Foam Mattressre (medium-firm (7/10)), and Novaform ComfortGrande Advanced Gel Memory Foam Mattress (medium-soft (6/10)). Each site tests in its own way, so read each row on its own.
No, Novaform® is not worth buying for most buyers. The Saatva Classic is a better pick for back or joint pain. Saatva says its Lumbar Zone supports spinal alignment and helps alleviate pain. The Platinum 16.5" Luxury Hybrid Mattress costs $1,799.00 for a Queen, while the Saatva Classic costs $2,229.00. Choose the Platinum if its Medium firmness fits your needs.
7.9
Sleep Foundation overall rating
If you share a bed, decide how much partner movement you can accept.
4.1/5
Mattress Clarity overall rating
If you sit or sleep near the side, check edge support before choosing.
4.4/5
Sleepopolis overall score
Before ordering, compare Costco's return terms with the flexibility you need.
When Novaform® makes sense
For couples: Sleep Foundation found strong motion isolation, a plus if partner movement wakes you.
For side sleepers weighing 130-230 lbs: Sleep Foundation rated Novaform ComfortGrande, medium firm (6), 8/10 for this group.
Under 150 lbs: NapLab marked the Novaform Legacy Premier's medium feel, 6 out of 10, suitable for side, back, and stomach sleepers.
When Another Mattress May Suit You Better
For more firmness choices: Saatva Classic offers Plush Soft (3/10), Luxury Firm (5-7/10), or Firm (8/10), in 11.5 or 14.5 inches. Its Queen costs $2,229.00.
For a budget hybrid: DreamCloud Classic Hybrid Mattress costs $699 for a Queen. DreamCloud calls it a value pick for comfort and support.
For a Firm feel: DreamCloud's 12-inch hybrid is Firm, while the Platinum 16.5" Luxury Hybrid Mattress is Medium.
Review site scores
How the big review sites score Novaform®
Each site's own score, side by side.
Scroll sideways to see the whole table
Publication
Reported Score
Configuration Tested
Date
Evaluation Focus
Sleep Foundationsleepfoundation.org
7.9
Novaform ComfortGrande Plus, medium firm (6)
October 15, 2025
Strong motion isolation for couples
Mattress Claritymattressclarity.com
4.1/5
ComfortGrande Advanced Gel Memory Foam Mattressre, medium-firm (7/10)
October 11, 2026
Edge support was a weakness
Sleepopolissleepopolis.com
4.4/5
Novaform ComfortGrande Advanced Gel Memory Foam Mattress, medium-soft (6/10)
October 6, 2026
The trial period was the main drawback
Main configuration: Novaform ComfortGrande Plus (medium firm (6)), ComfortGrande Advanced Gel Memory Foam Mattressre (medium-firm (7/10)), and Novaform ComfortGrande Advanced Gel Memory Foam Mattress (medium-soft (6/10)). Each outlet uses its own method, so we don't combine these scores into one rating.
Reading the scores
Why we don't average the scores
These scores use different scales and cover different ComfortGrande models. Match each score to its model and firmness before using it to choose.
Each score comes from that outlet's own review. Prices, models and policies can change after a review.
Chapter 02
Comfort and firmness: which mattress fits you
Why this matters to you: Your fit result depends on more than sleep position. Weight changes the match, so use the band that includes you.
Compare the fit result for your weight and sleep position. Check its mattress and firmness before choosing.
Figure 3.1: Check body weight, side sleepers, back sleepers, and stomach sleepers together before you choose.
Sleep fit finder
Which Novaform® mattress fits you?
NapLab fit results and Sleep Foundation scores
Choose a sleep position and weight band. See the mattress, firmness, Queen price, and fit result.
Choose both options
Pick a sleep position and a weight
Your result shows here.
Scroll sideways to see the whole table
Your Body Weight
Side Sleepers
Back Sleepers
Stomach Sleepers
Under 150 lbs (NapLab)
Yes
Yes
Yes
130 to 230 lbs (Sleep Foundation)
ComfortGrande Advanced 14” Gel Memory Foam Mattress
ComfortGrande Advanced 14” Gel Memory Foam Mattress
ComfortGrande Advanced 14” Gel Memory Foam Mattress
Above 230 lbs (Sleep Foundation)
ComfortGrande Advanced 14” Gel Memory Foam Mattress
ComfortGrande Advanced 14” Gel Memory Foam Mattress
ComfortGrande Advanced 14” Gel Memory Foam Mattress
Neck: lie on your side with your usual pillow. Is your head level with your spine?
Shoulders: on your side, notice whether your bottom shoulder feels pressed.
Lower back: on your back, notice whether your lower back feels supported.
Hips: notice whether your hips feel comfortable and whether you can turn easily.
Figure 3.1: Four comfort checks when you lie on a mattress: neck, shoulders, lower back and hips.
Chapter 03
Compare the mattresses
Why this matters to you: The models differ in build and price. Compare firmness and Queen price before choosing a mattress for your room and budget.
Novaform offers foam mattresses and coil hybrids. Compare build, height, firmness, Queen price, and main layers to see how each model differs.
Use Queen prices to compare beds at the same size. Type and Main layers show whether each model has foam, coils, or both.
Before you buy, check the exact model and firmness you want. Some models offer more than one firmness, so confirm your choice at checkout.
Scroll sideways to see the whole table
Visual
Model
Type
Height
Firmness
Queen $
Main layers
Platinum 16.5" Luxury Hybrid Mattress
Hybrid, innerspring coils with high-density memory foam
16.5 in
Medium
$1,799.00
Cool-touch euro top, SleepLock Max foam, SleepLock foam, zoned LURAlux foam and coils, HighRise edge, base foam
Legacy Elite Premier 16" Hybrid Mattress
Hybrid, innerspring coils with high-density memory foam
16 in
Medium Firm
$1,199.99
Cool-touch euro top, SleepLock foam, breathable support foam, zoned LURAlux foam and coils, HighRise edge, base foam
Legacy Premier Support 14" Hybrid Mattress
Hybrid, innerspring coils with support foam
14 in
Medium or Firm
$999.99
Cool-touch euro top, LURAlux support foam, zoned resilient foam, zoned coils, HighRise edge, base foam
ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress
ConstructionHybrid, innerspring coils with high-density memory foam.
Profile16.5 inches
FirmnessMedium
Queen $$1,799.00
Signature foamSleepLock™ Max foam
The Platinum 16.5" Luxury Hybrid Mattress combines high-density memory foam with coils. Novaform says its 8lb SleepLock™ Max foam targets pressure relief. Pick it if you want that contouring foam. Novaform says its 5lb SleepLock™ foam gives a balanced feel.
The Platinum 16.5" Luxury Hybrid Mattress costs $599.01 more per Queen than Legacy Elite Premier 16" Hybrid Mattress. Legacy Elite Premier 16" Hybrid Mattress is the step down at $1,199.99 for a Queen. The Platinum is the highest-priced Queen in the lineup, so it has no step up.
Avoid the Platinum if you need a softer or firmer feel. Novaform lists it as Medium.
Best For
You want a Medium feel, not the DreamCloud Classic Hybrid Mattress's Firm feel.
You want a taller profile. The Platinum 16.5" Luxury Hybrid Mattress is 16.5 inches tall. The DreamCloud Classic Hybrid Mattress is 12 inches tall. The Saatva Classic Mattress is 11.5 or 14.5 inches tall.
You prefer a foam-and-coil hybrid to an innerspring bed. Novaform lists the Platinum as a hybrid; Saatva Classic Mattress is innerspring.
Consider Instead If
Choose Saatva Classic Mattress if back or joint pain relief matters. Saatva says its Lumbar Zone supports spinal alignment and helps alleviate pain. At $2,229.00 for a Queen, Saatva Classic Mattress costs $430 more than Platinum 16.5" Luxury Hybrid Mattress.
Choose the DreamCloud Classic Hybrid Mattress if price matters. DreamCloud calls it a value pick at $699 for a Queen. DreamCloud Classic Hybrid Mattress costs $1,100.00 less for a Queen than the Platinum 16.5" Luxury Hybrid Mattress.
Memory foam and zoned coils with latex-like support
Legacy Elite Premier 16" Hybrid Mattress: with SleepLock™ contouring foam over zoned coils
Legacy Elite Premier
Ultra-cool, extra-plush Euro top
ConstructionHigh-density memory foam and innerspring coils
Profile16 inches
FirmnessMedium Firm
Queen $$1,199.99
Signature layerSleepLock™ ultra-contouring foam
Novaform pairs SleepLock™ foam with breathable, latex-like support foam over zoned coils. The brand says the foam targets pressure relief, while the coils target core support.
The step down is Legacy Premier Support 14" Hybrid Mattress at $999.99 for a Queen. Legacy Elite Premier 16" Hybrid Mattress costs $200.00 more than Legacy Premier Support 14" Hybrid Mattress. The step up is Platinum 16.5" Luxury Hybrid Mattress at $1,799.00 for a Queen. Platinum 16.5" Luxury Hybrid Mattress costs $599.01 more than Legacy Elite Premier 16" Hybrid Mattress.
One caution: Novaform lists a Medium Firm feel. Skip this model if you need Plush.
Best For
You prefer a mattress whose foam and cover Novaform says are fiberglass free.
You prefer balanced lift from breathable, latex-like support foam.
You want 16 inches of mattress height, 2 inches taller than Legacy Premier Support 14" Hybrid Mattress.
Consider Instead If
Choose Serafina PerfectTemp 14" Gel Memory Foam Mattress if you want Plush. Its Queen is $749.99. It also offers Medium or Firm.
Choose DreamCloud Classic Hybrid Mattress if price matters most. Its Queen is $699. Legacy Elite Premier 16" Hybrid Mattress costs $500.99 more than DreamCloud Classic Hybrid Mattress.
Legacy Premier Support 14" Hybrid Mattress: Novaform's zoned foam adds back lift
Novaform describes the foam as buoyant
Legacy Premier Support 14" Hybrid Mattress, product photo
ConstructionHybrid with innerspring coils and support foam
Profile14 inches
FirmnessMedium or Firm
Queen $$999.99
Signature foamLURAlux™ Support Foam
Pick it for targeted back lift. Novaform says the zoned resilient foam adds lift where you need it.
The step down is Serafina PerfectTemp 14" Gel Memory Foam Mattress at $749.99 for a Queen. Legacy Premier Support 14" Hybrid Mattress costs $250.00 more than Serafina PerfectTemp 14" Gel Memory Foam Mattress. The step up is Legacy Elite Premier 16" Hybrid Mattress at $1,199.99 for a Queen. Legacy Premier Support 14" Hybrid Mattress costs $200.00 less than Legacy Elite Premier 16" Hybrid Mattress.
NapLab rates the Medium at 6 out of 10, a medium-firm feel. Choose Firm if you prefer a firmer bed.
Best For
You prefer coils to an all-foam bed. This model has zoned innerspring coils, unlike the ComfortGrande Advanced 14” Gel Memory Foam Mattress.
Legacy Premier Support offers a Firm option. Legacy Elite Premier 16" Hybrid Mattress is Medium Firm.
You weigh under 150 lbs and sleep on your side, back, or stomach. NapLab marks the Medium fit as Yes for all three.
Consider Instead If
Choose the Serafina PerfectTemp 14" Gel Memory Foam Mattress if you want Plush. It offers 3 firmness choices.
Legacy Premier Support 14" Hybrid Mattress costs $300.00 more than ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress. Choose ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress at $699.99 for a Queen.
Choose this bed if you want a Medium hybrid with coils and gel memory foam. Novaform lists 6-inch individually wrapped coils under 3-inch EVENcor GelMax™ foam and 3-inch air-channel foam. The brand calls the coils responsive and says the GelMax™ foam soothes.
The ComfortGrande hybrid sits $120 above the ComfortGrande Advanced 14” Gel Memory Foam Mattress at $579.99 per Queen. The ComfortGrande hybrid sits $50 below the Serafina PerfectTemp 14" Gel Memory Foam Mattress at $749.99 per Queen.
Costco lists doorstep delivery for the ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress, without setup or package removal. Delivery covers areas within 50 miles of a Costco Wholesale warehouse, with some exceptions. Orders to Alaska, Hawaii, and Puerto Rico may have an added shipping and handling charge at checkout. Check the checkout terms if you live in one of those places or need setup.
Best For
You prefer coils over an all-foam core; the ComfortGrande Advanced 14” Gel Memory Foam Mattress uses foam alone.
You want a Medium feel over Firm; DreamCloud Classic Hybrid Mattress is described as Firm.
You want more height than DreamCloud: the ComfortGrande hybrid is 14 inches, while DreamCloud Classic Hybrid Mattress is 12 inches.
Consider Instead If
If you prefer Firm, choose the DreamCloud Classic Hybrid Mattress. DreamCloud calls its 12-inch mattress a value pick at $699 for a Queen.
If you prefer a foam-only core, choose the ComfortGrande Advanced 14” Gel Memory Foam Mattress. Its 8-inch durable base completes a 14-inch build.
ComfortGrande Advanced 14” Gel Memory Foam Mattress: the 14-inch foam mattress with Triple Action Cooling
Novaform®
ComfortGrande Advanced 14” Gel Memory Foam Mattress, product photo
ConstructionAll-foam gel memory foam
Profile14 inches
FirmnessMedium
Queen $$579.99
Cooling featureTriple Action Cooling
The ComfortGrande Advanced uses 3 inches of EVENcor GelMax™ foam on top. The layer sits over 3 inches of air-channel foam and an 8-inch base. Novaform says GelMax keeps a steady feel, and the air channels help spread weight to ease pressure.
ComfortGrande Advanced is $30.00 above the $549.99 Queen price for Advanced Back Support Plus 12" Responsive Foam Mattress. ComfortGrande Advanced is $120.00 below the $699.99 Queen price for ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress.
Mattress Clarity scored Novaform's mattress 4.1/5 and flagged edge support as a weak spot. Sleepopolis scored the Novaform ComfortGrande Advanced Gel Memory Foam Mattress 4.4/5. Sleepopolis named the trial period its main drawback. Check Costco's return policy before buying to know the terms.
Best For
Sleep Foundation rated Novaform ComfortGrande 8/10 for side sleepers at 130-230 lbs and 7.5/10 above 230 lbs.
You want Medium rather than Firm: Advanced Back Support Plus 12" Responsive Foam Mattress is Firm.
ComfortGrande Advanced 14” Gel Memory Foam Mattress costs $420.00 less than Legacy Premier Support 14" Hybrid Mattress. Legacy Premier Support 14" Hybrid Mattress costs $999.99 for a Queen. Choose ComfortGrande Advanced if Medium and all-foam suit you.
Consider Instead If
If you want coils, choose ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress. Novaform lists 6-inch individually wrapped coils.
If you want more firmness choices, choose Serafina PerfectTemp 14" Gel Memory Foam Mattress. Novaform offers Plush, Medium, or Firm at $749.99 for a Queen.
If edge support matters, choose Platinum 16.5" Luxury Hybrid Mattress. Novaform says its 9-inch HighRise™ Edge Perimeter surrounds zoned layers for reinforcement.
All-foam with responsive support and zoned memory foam
Advanced Back Support Plus 12" Responsive Foam Mattress: firm feel with responsive LURAcor™ support foam
LURAcor™ foam support
Advanced Back Support Plus 12" Responsive Foam Mattress, product photo
ConstructionAll foam, responsive support foam and memory foam
Profile12 inches
FirmnessFirm
Queen $$549.99
Signature foamResponsive LURAcor™ Foam
Advanced Back Support Plus is an all-foam mattress with responsive LURAcor™ support foam above zoned memory foam. Novaform says the LURAcor™ foam encourages airflow.
The Queen price is $549.99. The step down is SoFresh Plus 10" Responsive Foam Mattress at $429.99 for a Queen. Advanced Back Support Plus costs $120.00 more than SoFresh Plus 10" Responsive Foam Mattress. The step up is ComfortGrande Advanced 14” Gel Memory Foam Mattress at $579.99 for a Queen. Advanced Back Support Plus costs $30.00 less than ComfortGrande Advanced 14” Gel Memory Foam Mattress.
Skip it if you want a softer feel. Novaform lists this model as Firm, so it may not suit shoppers who want Plush or Medium.
Best For
You want a Firm foam feel rather than the Medium ComfortGrande Advanced 14” Gel Memory Foam Mattress.
You want lumbar-focused foam zoning; Novaform says its 1" memory foam targets lumbar support.
At Queen prices, Advanced Back Support Plus costs $200.00 less than Serafina PerfectTemp 14" Gel Memory Foam Mattress.
Consider Instead If
Choose Serafina PerfectTemp 14" Gel Memory Foam Mattress for its Plush option. The Queen price is $749.99.
Choose Legacy Premier Support 14" Hybrid Mattress if you want zoned innerspring coils. The 14-inch model costs $999.99 for a Queen.
SoFresh Plus 10" Responsive Foam Mattress: with a removable, washable zip cover
Moisture-wicking zip cover
SoFresh Plus 10" Responsive Foam Mattress, product photo
ConstructionAll foam, responsive support foam and memory foam
Profile10 inches
FirmnessMedium
Queen $$429.99
Signature layerLURAcor™ Foam
Novaform's SoFresh Plus 10" Responsive Foam Mattress pairs 3-inch high-airflow LURAcor™ foam with 1-inch memory foam. Novaform says the LURAcor™ layer gives responsive support and airflow. The brand says memory foam cradles the body to ease pressure and gently align it.
SoFresh Plus 10" Responsive Foam Mattress has no step down among Novaform's Queen models. Advanced Back Support Plus 12" Responsive Foam Mattress is the next step at $549.99 for a Queen. Advanced Back Support Plus 12" Responsive Foam Mattress costs $120.00 more than SoFresh Plus 10" Responsive Foam Mattress.
Novaform lists SoFresh Plus at 10 inches. That height may not suit buyers who want a taller mattress.
Best For
You want a removable, washable cover with a second knit cover underneath for wash days.
Novaform lists SoFresh Plus 10" Responsive Foam Mattress as compatible with adjustable bases.
You prefer a fiberglass-free brand claim; Novaform says both the mattress and cover are fiberglass free.
Consider Instead If
If you want a Firm feel, choose Advanced Back Support Plus 12" Responsive Foam Mattress. Novaform lists it at 12 inches.
If you want a taller foam option, choose ComfortGrande Advanced 14” Gel Memory Foam Mattress. Its profile is 14 inches.
Serafina PerfectTemp 14" Gel Memory Foam Mattress: with a heat-pulling Phase Change Material layer
S
PerfectTemp cooling
Serafina PerfectTemp 14" Gel Memory Foam Mattress, product photo
ConstructionAll-foam gel memory foam
Profile14 inches
FirmnessPlush, Medium or Firm
Queen $$749.99
Signature systemPerfectTemp™ System
The Serafina PerfectTemp is an all-foam gel memory foam mattress. Novaform says its gel memory foam offers cooling and pressure relief. The personalized comfort layer sits above durable base foam.
Serafina PerfectTemp 14" Gel Memory Foam Mattress is $50 above ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress. ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress is the step down at $699.99 for a Queen. Serafina PerfectTemp 14" Gel Memory Foam Mattress is $250 below Legacy Premier Support 14" Hybrid Mattress. Legacy Premier Support 14" Hybrid Mattress is the step up at $999.99 for a Queen.
Keep the Serafina off the floor. Novaform warns floor use can damage it and void its Limited Warranty.
Best For
You want Plush, Medium or Firm; Legacy Premier Support 14" Hybrid Mattress offers Medium or Firm.
You prefer a 14-inch profile to the 10-inch SoFresh Plus 10" Responsive Foam Mattress.
You prefer a cool-touch plush cover to the moisture-wicking, machine-washable cover on SoFresh Plus 10" Responsive Foam Mattress.
Consider Instead If
If you want coils, choose ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress for its 6-inch individually wrapped coils.
If Medium suits you and $579.99 is your Queen budget, choose ComfortGrande Advanced 14” Gel Memory Foam Mattress.
Why this matters to you: For most buyers, DreamCloud Classic Hybrid Mattress is the better value than Platinum 16.5" Luxury Hybrid Mattress. DreamCloud Classic Hybrid Mattress costs $699 for a Queen. Choose Platinum only if its Medium feel and hybrid build suit you.
Queen prices run from $429.99 for SoFresh Plus 10" Responsive Foam Mattress to $1,799.00 for Platinum 16.5" Luxury Hybrid Mattress. Choose SoFresh Plus 10" Responsive Foam Mattress for its all-foam build. Choose Platinum 16.5" Luxury Hybrid Mattress if you want coils.
The all-foam ComfortGrande Advanced 14” Gel Memory Foam Mattress costs $579.99 for a Queen. Choose it if you want an all-foam build.
ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress costs $699.99 for a Queen. Its 6-inch coils are individually wrapped. Choose this hybrid if you want coils.
Platinum 16.5" Luxury Hybrid Mattress (Medium) prices by size
Check the current price and any discount before buying.
Chapter 05
How well do the mattresses hold up?
Why this matters to you: A foam check and an edge design tell you about different parts of a mattress. Compare the support build on the exact model you plan to buy.
Novaform says all its foam is CertiPUR-US® certified. CertiPUR-US® assesses flexible foam for content, emissions, and durability. That is a check on the foam material, so compare the rest of the build too.
Novaform lists a 9″ HighRise™ Edge Perimeter on the Platinum 16.5" Luxury Hybrid Mattress. It says the edge reinforces zoned layers. The Legacy Elite Premier 16" Hybrid Mattress and Legacy Premier Support 14" Hybrid Mattress also list this edge. The ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress has a firm foam border. Novaform says it adds edge support and stability. Compare the edge parts if you use the mattress sides.
What to watch for, and when:
At purchase: Novaform lists a limited warranty of 20 years for Platinum, Legacy Elite Premier, Legacy Premier Support, and ComfortGrande Advanced Hybrid. The same term is listed for ComfortGrande Advanced Gel Memory Foam, Advanced Back Support Plus, Serafina PerfectTemp, and SoFresh Plus.
Who owns Novaform®: FXI became Novaform's parent when its merger with Innocor was completed February 25, 2020.
Where sources disagree
Check DreamAway's term: its headline and details say 10 years, while Our Guarantee says 20 years.
Chapter 06
Sleep trials, returns, exchanges and fees
Why this matters to you: Return terms can affect your costs if a mattress feels wrong at home. Check Costco’s policy before buying so you can weigh that risk.
Novaform® directs shoppers to Costco’s return policy for trial details.
Costco.com returns have no return shipping charge.
For Costco.com returns, refunds go to the original payment method. Check that payment method when planning a return.
Return shipping: For Costco.com orders, shipping does not add to the cost of a return.
If an exchange could affect your choice, check Costco’s terms for your order before buying.
Check the terms for your seller and order date before buying from Novaform®.
Chapter 07
Delivery, setup and old-mattress removal
Why this matters to you:
Delivery can change how much work your move takes. Check the service for the mattress you choose, especially if you need room setup or old-bed removal.
Costco lists a short delivery window for the SoFresh Plus 10" Responsive Foam Mattress. Use that estimate to plan, but do not apply it to other Novaform® models.
Costco lists doorstep delivery for the ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress. No signature is required. Setup and package removal are not included. Plan who will move the mattress inside and unpack it. Alaska, Hawaii, or Puerto Rico orders for the ComfortGrande Advanced Hybrid may have an extra shipping and handling charge. Costco quotes added charges at checkout.
Typical wait: 10 days or less for SoFresh Plus 10" Responsive Foam Mattress
The Legacy Premier Support 14" Hybrid Mattress is delivered to the room of your choice.
The Legacy Premier Support 14" Hybrid Mattress is set up as the maker directs. The bed is ready to use.
The Legacy Premier Support 14" Hybrid Mattress includes packaging removal and haul-away of an old mattress and foundation.
Figure 9.1: For the ComfortGrande Advanced Hybrid, Costco lists delivery within 50 miles of a Costco Wholesale warehouse, with some exceptions.
Before ordering, confirm delivery timing, setup, and old-bed removal for your address.
Figure 9.1: What happens between your order and your first night.
Confirm the delivery date, setup and removal terms for your address before ordering.
Chapter 08
Terms checked on the brand's site · recheck before you buy
What do the warranties cover?
Why this matters to you: Novaform's claim rules decide whether a defect qualifies. Check your base before setup to avoid a preventable coverage issue.
A sag claim depends on the mattress top, and a faulty base can void coverage. Keep your purchase proof and law tags in case you need to file.
Check the base rules before use; slats and floor placement have specific limits.
Plan for claim transport; the claimant must provide transportation or accept freight charges.
Warranty length: 20 years for Platinum, Legacy Elite Premier, Legacy Premier Support, ComfortGrande Advanced Hybrid, ComfortGrande Advanced Gel Memory Foam, Advanced Back Support Plus, Serafina PerfectTemp, and SoFresh Plus. DreamAway lists 10 years in its headline and details, but 20 years in its Our Guarantee section.
Coverage over time: One replacement during the warranty period; the warranty does not restart.
Dip depth rule: More than 1.5 inches for quilted or tufted tops; more than 0.75 inch for flat top panels without quilting or tufting.
What voids it or is not covered: Stains, water, bodily fluids, and failure to use a proper foundation are not covered. A claim needs purchase proof and law tags.
Who pays shipping on a claim: The claimant must provide transportation or accept freight charges.
Before you set it up
Which bed bases work
Base rules
Check the table before you pick a base. The wrong base can limit your warranty coverage, even on a new bed.
Scroll sideways to see the whole table
Base
OK?
What the rule says
If you use it
Slatted base
Allowed with limits
Cross-slats must be at least 3 inches wide and no more than 4 inches apart.
A faulty foundation that damages the mattress can void the Limited Warranty.
Box spring
Allowed
ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress lists box springs as compatible.
A faulty foundation that damages the mattress can void the Limited Warranty.
Platform bed
Allowed
Advanced Back Support Plus 12" Responsive Foam Mattress lists platform beds as compatible.
A faulty foundation that damages the mattress can void the Limited Warranty.
Adjustable base
Allowed
SoFresh Plus 10" Responsive Foam Mattress lists adjustable bases as compatible.
A faulty foundation that damages the mattress can void the Limited Warranty.
Floor
Not allowed
Serafina PerfectTemp 14" Gel Memory Foam Mattress and Legacy Premier Support 14" Hybrid Mattress say not to place the mattress on the floor.
Direct floor use can damage the mattress and void the Limited Warranty.
Chapter 09
Review counts checked on each site · counts can change
Customer reviews and complaints
Why this matters to you: Star ratings cover different products, so they may not guide the same purchase. Match each score to the item you plan to buy.
Novaform's site showed more than 58,600 reviews on 2026-10-14. Amazon's topper page showed 30 reviews on 2026-10-14.
How we read the reviews
Novaform's “People Are Talking” page features customer quotes.
Amazon rates the Novaform 3” EVENcor GelPlus Gel Memory Foam Mattress Topper.
Third-party scores apply to specific models and feels. Sleep Foundation scored Novaform ComfortGrande Plus, medium firm (6), 7.9 on October 15, 2025. It noted strong motion isolation for couples.
Read each platform on its own: who runs it, its rating scale, how many reviews it has, and the date we checked it.
Reported praise and concerns:
Mattress Clarity scored its Novaform mattress review 4.1/5 on October 11, 2026. It found edge support a weakness.
Sleepopolis scored Novaform ComfortGrande Advanced Gel Memory Foam Mattress 4.4/5 on October 6, 2026. It rated it medium-soft (6/10) and named the trial period its main drawback.
Review sites side by side
What each review site says
Separate review pools
Before using Amazon's 30 reviews to choose a bed, confirm the listing is for the topper.
Scroll sideways to see the whole table
Platform
Rating
Sample
Platform mark:Novaform website
5 stars
More than 58,600 reviews
Platform mark:Amazon topper
4.1 out of 5 stars
30 reviews
Chapter 10
What are the mattresses made of?
Why this matters to you: Layers shape feel and cooling. Compare each model's comfort foam, support foam, coils, and cover, then read what CertiPUR-US® assesses.
Novaform uses foam alone or pairs foam with coils. Model details compare comfort layers, support, cooling features, and covers. A safety card explains what CertiPUR-US® covers.
Novaform says its polyurethane foam products contain no formaldehyde, PBDEs, or ozone depleters. The brand describes LURAlux™ as latex-like support foam. In Serafina PerfectTemp 14" Gel Memory Foam Mattress, a Phase Change Material layer pulls away heat. It helps regulate sleep temperature.
What is inside each model
Scroll sideways to see the whole table
Model
Comfort layers
Support
Coils
Cooling
Cover
Platinum 16.5" Luxury Hybrid Mattress
SleepLock™ Max and SleepLock™ contouring high-density foams
Zoned LURAlux™ resilient support foam
6-inch zoned innerspring coil system
Enhanced airflow
Max cool-touch Euro top cover
Legacy Elite Premier 16" Hybrid Mattress
1.5-inch SleepLock™ ultra-contouring high-density foam and 2.5-inch latex-like breathable support foam
LURAlux™ zoned support foam
Targeted, individually wrapped coils
Ultra-cool Euro top
Extra-plush Euro top cover
Legacy Premier Support 14" Hybrid Mattress
LURAlux™ support foam
Zoned resilient foam
Zoned innerspring coil system
Enhanced airflow
Ultra cool-touch Euro top cover lined with plush foam
ComfortGrande 14" Advanced Hybrid Gel Memory Foam Mattress
3-inch EVENcor GelMax™ memory foam and 3-inch air-channel foam
2-inch durable base foam
6-inch individually wrapped coils
Phase Change Gel
Plush quilted cover with cool-to-touch fibers
ComfortGrande Advanced 14” Gel Memory Foam Mattress
3-inch EVENcor GelMax™ memory foam and 3-inch air-channel foam
8-inch durable base foam
Phase Change Gel
Plush quilted cover with upgraded cool-to-touch fiber blend
Advanced Back Support Plus 12" Responsive Foam Mattress
2-inch responsive LURAcor™ support foam and 1-inch zoned memory foam
6-inch durable base foam
Responsive LURAcor™ foam encourages airflow
Breathable cover
SoFresh Plus 10" Responsive Foam Mattress
3-inch high-airflow LURAcor™ foam and 1-inch premium memory foam
6-inch durable base foam
Moisture-wicking
Removable zip cover
Serafina PerfectTemp 14" Gel Memory Foam Mattress
Premium gel memory foam
FirmCOR™ robust support foam and sturdy base foam
PerfectTemp™ system
Cool-touch plush cover
Safety labels, and what each one covers
Read a seal by its scope: which material it covers and what it checks.
CertiPUR-US®
All Novaform foam
It covers foam, not the whole mattress.
What these labels do and don't prove
CertiPUR-US® assesses flexible polyurethane foam for content, emissions, and durability.
Our safety page explains law tags, foam and fabric labels, and what each one means.
Chapter 11
Where can you try and buy the mattresses?
Why this matters to you: Novaform directs shoppers to Costco's return policy for trial details. Check those terms before buying.
Novaform mattresses are sold through Costco warehouses and online. Choose the route that works for you.
Where it sells: Costco warehouses and online
Chapter 12
Novaform® vs. other mattress brands
Why this matters to you:Check the trade-off before choosing. A brand's stated strength matters only if the mattress build and Queen cost fit your needs.
The Saatva Classic Mattress has a Lumbar Zone feature. DreamCloud calls the DreamCloud Classic Hybrid Mattress its value pick.
Novaform's Platinum 16.5" Luxury Hybrid Mattress costs $430 less than the Saatva Classic Mattress for a Queen.
Compare each rival's Queen price and build. Keep the Novaform Platinum 16.5" Luxury Hybrid Mattress in mind only if its Medium firmness suits you.
Saatva Classic Mattress, Queen
Innerspring build
Saatva Classic Mattress$2,229.00 (+$430)
Innerspring, 11.5 or 14.5 inches
Why choose over Novaform®: The Saatva Classic Mattress uses an innerspring build. Choose it if you prefer that construction to the Novaform Platinum 16.5" Luxury Hybrid Mattress.
DreamCloud Classic Hybrid Mattress, Queen
Value pick
DreamCloud Classic Hybrid Mattress$699 (-$1,100)
12 inches, Firm hybrid
Why choose over Novaform®: DreamCloud calls the Classic Hybrid its value pick for comfort and support. For a Queen, the DreamCloud Classic Hybrid Mattress costs $1,100 less than the Novaform Platinum 16.5" Luxury Hybrid Mattress. Choose DreamCloud if that price gap matters most.
Mattress brands change prices and trial terms often, so recheck before you buy.
Quick Answers
Quick Answers Before You Buy
Get quick answers about safety, setup, and buying a Novaform® mattress. Use these answers to check foam claims, mattress care, and where to shop.
Prices were checked Oct 14, 2026. Recheck before buying.
Safety and materials
What foundation should I use under my memory foam mattress?
Use a standard box spring under your memory foam mattress. It is one supported option.
My new memory foam has an odd smell. What does that mean?
Novaform says a new foam smell is harmless and will disappear quickly.
What mattress protectors or pads do you recommend using with your mattresses?
Use any breathable mattress protector, Novaform says.
Is memory foam safe for me and my family?
Novaform says its polyurethane foam contains no formaldehyde, PBDEs, or ozone depleters.
Is Costco recalling Novaform mattresses?
Novaform's 2023 recall offered a refund or replacement. Mattresses may have been exposed to water during manufacturing. It covered ComfortGrande 14-inch mattresses made January 2 to April 30, 2023. DreamAway 8-inch mattresses made January 30 to April 30, 2023 were also included.
Buying and policies
What is the best way to unpack and set up my Novaform mattress or topper?
Novaform says you can sleep on your mattress as soon as it looks comfortable.
Are your memory foam products made in the USA?
Novaform says its foam is made in the USA.
Can I test out a Novaform mattress?
Novaform directs shoppers to Costco's return policy for trial details.
Is Novaform mattress good?
Sleep Foundation rated the medium firm (6) Novaform ComfortGrande Plus 7.9 overall. It found the mattress performed best for couples and side sleepers.
Is Novaform only sold at Costco?
Novaform products are sold through Costco warehouses and online.
Who makes Costco Novaform?
Novaform makes its memory foam products. FXI became its parent through a merger with Innocor, completed February 25, 2020.
Novaform® prices checked Oct 14, 2026. Recheck before buying.
How we research: we read each brand's own pages, look for outside testers and owner reviews, and date every fact. We do not test beds ourselves. Read our method.
Find Your Evidence-Backed Match
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