Big Fig Mattress Brand Review (2026): 3 Models, Specs & Ratings

Models 3
Feels Luxury-firm, medium-firm and ultra-firm
Trial No restocking fees; 120 nights; try at least 2 weeks; mattresses only
Warranty Limited lifetime warranty: first 20 years repair or replace at no additional cost, after that 50% of the retail value.
Owner Reviews 2.2, 8 reviews
Ship Type Free Quick Ship via FedEx Ground; White Glove Delivery also available

The 30-Second Verdict: Quick Summary

Big Fig looks like a fair pick for bigger bodies who want a firm hybrid and a long trial, if you can live with mixed customer reviews. Four named testers rated the Classic: NapLab gave 9.31 Overall Score, Sleep Foundation 8.8, Sleepopolis 4.7 Overall Score and Mattress Clarity 4.4 / 5. Each uses its own scale, so we do not blend them. The Classic costs $1,699 (list $2,049) in queen. The Firm costs $1,499 and the Luxe $1,949.

Buy it only if you are happy to rely on the trial. The brand sells online only and its trial is 120 nights. The brand says: No restocking fees and no return delivery charges. Trustpilot shows 2.2 out of 5 from 8 reviews, so read the review chapter first.

Big Fig Classic Mattress Big Fig Classic Mattress, product photo
Big Fig Classic Mattress, product photo
Firmness Medium-Firm Support Slightly Firm, 7 out of 10
Mattress Type Hybrid innerspring Individually wrapped coils
Queen $ $1,699 (list $2,049) $1,699 (list $2,049)
Coil Count 1,200 coils 15-gauge steel coils
Key Strengths
  • Outside testers rate the Classic well. NapLab gave 9.31 Overall Score and Sleep Foundation gave 8.8, each on its own scale, so read them one at a time.
  • The brand offers a 120 Night Sleep Trial. It says: No restocking fees and no return delivery charges. It also says you must try the bed for at least two weeks before a return.
  • The brand advertises a Limited lifetime warranty: first 20 years repair or replace at no additional cost, after that 50% of the retail value. That is the brand's own claim, so ask for the written terms.
Good to Know
  • Customer reviews are mixed. Trustpilot shows 2.2 out of 5 from 8 reviews, and BBB shows 6 complaints in three years.
  • You cannot try a bed in a store. The brand says: Exclusively online; won't find them in stores. The trial is your test, and delivery takes: Quick Ship FedEx within 5 to 10 business days; White Glove within 2 to 3 weeks.
  • Feel labels differ by source. The brand calls the Classic Medium-Firm Support, while NapLab reports Slightly Firm, 7 out of 10. Test the feel yourself and do not rely on one label.
Check Pricing Compare 3 Models ↓
Chapter 01

Is Big Fig the best mattress for you?

Big Fig scores well with outside testers, but customer reviews are mixed. Four named testers rated the Classic, each on its own scale. Read the score table, then the review chapter.

Outside review scores
Review sites checked: NapLab, Sleepopolis, Sleep Foundation and Mattress Clarity. Their scores: NapLab 9.31 of 10, Sleep Foundation 8.8, Sleepopolis 4.7 of 5, Mattress Clarity 4.4 of 5, each on its own scale. Model they tested: Big Fig Classic, single firmness. Each site tests in its own way, so read each row on its own.

Big Fig suits bigger bodies who want a firm hybrid, and it gives you a long trial to prove it. The brand builds the Classic for bigger bodies, and testers rated it well. Customer reviews are mixed, so lean on the trial. Lie on the bed for at least two weeks before you keep it.

100% fiberglass-free
safe, non-toxic materials

The brand says its mattresses are 100% fiberglass-free and lists CertiPUR-US certified foams. Both are the brand's claims, and this page has not confirmed them with the certifier.

15-gauge steel coils
50% more coils than a standard hybrid

The brand says the Classic has 50% more coils than a standard hybrid and uses 15-gauge steel coils. Gauge is wire thickness, and a lower number means thicker wire. The brand does not say what a standard hybrid has.

120 Night Sleep Trial
Free Shipping & Returns

The brand offers Free Shipping & Returns and a 120 Night Sleep Trial. Read the trial chapter for the two-week rule before you order.

When Big Fig makes sense
  • You want a firm bed. The brand calls the Firm Ultra-Firm Support and the Classic Medium-Firm Support, so you can pick your level.
  • You are a bigger sleeper. The brand describes the Classic as: Original hybrid mattress for bigger bodies with medium-firm support and a durable design. That is the brand's claim, not a test result.
  • You are happy to buy online with a long trial. The trial is 120 nights, and the brand says: No restocking fees and no return delivery charges.
When Another Mattress May Suit You Better
  • You want to lie on a bed first. The brand says: Exclusively online; won't find them in stores. You would test at home instead, inside the trial window.
  • You want proof a bed lasts. No independent long-term sag or durability test published. The warranty is the durability promise we found, and it is the brand's own.
  • You weigh customer ratings first. Trustpilot shows 2.2 out of 5 from 8 reviews. Read the review chapter before you order.
Review site scores

How the big review sites score Big Fig

Each site's own score and the exact bed it tested, side by side.

Scroll sideways to see the whole table
Publication Reported Score Configuration Tested Testing Scope Evaluation Focus
NapLab 10 Data-Driven Tests
9.31 Overall Score
Big Fig Classic, single firmness May 17, 2026 performance, comfort, and value
Sleepopolis Sleepopolis Score
4.7 Overall Score
Big Fig Classic Mattress October 17, 2024 materials, firmness, pressure relief, cooling
Sleep Foundation Sleep Foundation ratings
8.8
Big Fig Classic October 15, 2025 hands-on feedback and quantitative tests
Mattress Clarity Mattress Clarity Score
4.4 / 5
Big Fig Classic September 29, 2026 rigorous testing methodology

Main configuration: Big Fig Classic, single firmness. Read each row's testing scope before comparing scores. Each outlet uses its own method, so we don't combine these scores into one rating.

Reading the scores

Why we don't average the scores

We do not average these scores. NapLab, Sleepopolis, Sleep Foundation and Mattress Clarity use different scales and methods, and they tested on different dates. Compare each score with the same tester's score for another bed, not with the other rows.

Use the dates and sources shown with each result. Prices, models and policies can change.
Chapter 02

Comfort and firmness: which mattress fits you

Why this matters to you: Feel is personal, and the brand's labels are its own words. The trial tells you more than any label.

Pick the feel you like, then test it in the trial. The brand publishes no fit chart by body weight, so this page makes no picks by weight.

The brand's guide names feel by sleep position. It names ultra firm for back sleepers, medium firm for side sleepers and ultra firm for stomach sleepers. The same three answers apply to every weight band, so weight does not change the brand's advice.

Labels differ by source. The brand calls the Classic Medium-Firm Support and the Luxe Luxury-Firm Support. NapLab reports Slightly Firm, 7 out of 10 for the Classic. The brand's FAQ uses a different label for the Classic than its product page does, so do not lean on one word.

Firmness finder

Which Big Fig feel fits you?

No weight chart published

Weight and sleep position can change how a bed feels. The brand does not publish a fit chart by body weight, so use the trial to test each bed the way you sleep at home.

Scroll sideways to see the whole table
Your Body Weight Side Sleepers Back Sleepers Stomach Sleepers
Not published by maker Medium Firm for side sleepers Ultra Firm for back sleepers Ultra Firm for stomach sleepers
Not published by maker Medium Firm for side sleepers Ultra Firm for back sleepers Ultra Firm for stomach sleepers
Not published by maker Medium Firm for side sleepers Ultra Firm for back sleepers Ultra Firm for stomach sleepers
Four alignment checkpoints against a neutral posture line Neck Shoulders Lower back Hips level with spine sink in, no pinch no gap below no sag Straight spine line
  1. Neck: on your side, your nose should line up with the middle of your chest, not tip up or down.
  2. Shoulders: your bottom shoulder should sink in. Tingling or a numb arm means the bed is too firm for you.
  3. Lower back: on your back, slide a flat hand under your waist. A big gap means too firm; no room at all can mean too soft.
  4. Hips: ask someone to look from the side. Hips lower than shoulders means the bed is too soft for you.
Figure 2.1: Four checks to run in a store, lying still in the position you sleep in most. The store test in chapter 11 says how long to lie on each bed.
Chapter 03

Compare the mattresses

Why this matters to you: Big Fig sells three hybrids that differ in feel, height and price. Compare firmness and profile first, then look at price.

The three Big Fig models share a coil base but feel different. The table lists the brand's own feel labels, height, queen price and edge foam for each one.

All three models are hybrids with 15-gauge steel coils and 80 ILD edge foam. Comfort layers differ. The Classic lists: Perforated gel-infused latex foam, high-density poly foam. The Firm lists: 2 layers of high-density poly foam. The Luxe lists: Copper, silver and graphite infused foam, high-density poly foam.

Only the Classic has a coil count, 1,200 coils, and it comes from NapLab's teardown of the same queen bed. The brand prints no coil count for any model. ILD measures how firm foam feels, and a higher number is firmer.

Scroll sideways to see the whole table
Visual Model Build Profile Firmness (brand words) Queen $ Coil Count Fiberglass
Big Fig Classic Mattress, product photo Big Fig Classic Mattress Hybrid 12.5 inches Medium-Firm Support $1,699 (list $2,049) 1,200 coils No, 100% fiberglass-free
Big Fig Firm Mattress, product photo Big Fig Firm Mattress Hybrid 11.5 inches Ultra-Firm Support $1,499 (list $1,849) Not published No, 100% fiberglass-free
Big Fig Luxe Mattress, product photo Big Fig Luxe Mattress Hybrid 13 inches Luxury-Firm Support $1,949 (list $2,299) Not published No, 100% fiberglass-free

Where the maker doesn't publish a number, we say so. Each model's fire barrier, as the law tag or the brand lists it, is in the materials and safety chapter.

Scroll sideways to see the whole table
ModelCoil gaugeCoil countFoam densityLatexILD
Big Fig Classic Mattress15-gauge steel coilsNot published by makerNot published by makerPerforated gel-infused latex foam80 ILD edge foam
Big Fig Firm Mattress15-gauge steel coilsNot published by makerNot published by makerNot published by maker80 ILD edge foam
Big Fig Luxe Mattress15-gauge steel coilsNot published by makerNot published by makerPerforated gel-infused latex foam80 ILD edge foam
Feel names are the brand's labels, such as Medium-Firm Support and Ultra-Firm Support. The brand does not explain its scale, so do not compare these labels with other brands' scores. Prices are the sale price with the list price in brackets.
Model 1 of 3

Big Fig Classic Mattress: Medium-firm hybrid, the model testers reviewed

Big Fig Classic Mattress, product photo
Big Fig Classic Mattress
Big Fig Classic Mattress, product photo
Construction Hybrid
Profile 12.5 inches
Firmness Medium-Firm Support
Queen $ $1,699 (list $2,049)
Edge foam 80 ILD

The brand calls the Classic a Hybrid with Medium-Firm Support, and testers reviewed this model. It stands 12.5 inches tall in queen. Its comfort layers read: Perforated gel-infused latex foam, high-density poly foam. Below sit 15-gauge steel coils. NapLab counted 1,200 coils in queen. The brand says the Cooling Top Layer uses THERMOGEL COOLING technology.

It sits between the Firm and the Luxe. The queen price is $1,699 (list $2,049), against $1,499 (list $1,849) for the Firm and $1,949 (list $2,299) for the Luxe. The main caution is that no independent test backs the cooling or the durability claims, according to this page's research.

Best For

  • You want a medium-firm hybrid that testers have scored. NapLab gave 9.31 Overall Score and Sleep Foundation gave 8.8.
  • You are a bigger sleeper. The brand describes it as: Original hybrid mattress for bigger bodies with medium-firm support and a durable design.
  • You want one model with a coil count on record, 1,200 coils.

Consider Instead If

  • You want a firmer bed. The Firm is labeled Ultra-Firm Support and costs $1,499.
  • You want a pillow top. The Luxe is labeled Luxury-Firm Support and costs $1,949.
See current pricing →
Model 2 of 3

Big Fig Firm Mattress: Ultra-firm hybrid with two foam layers

Big Fig Firm Mattress, product photo
Big Fig Firm Mattress
Big Fig Firm Mattress, product photo
Construction Hybrid
Profile 11.5 inches
Firmness Ultra-Firm Support
Queen $ $1,499 (list $1,849)
Edge foam 80 ILD

The brand labels the Firm Ultra-Firm Support and describes it as: Ultra-firm support, holds strong with zero sag, 50% more coils than the average hybrid. It stands 11.5 inches tall in queen, and the comfort layer is 2 layers of high-density poly foam. The brand prints no coil count for it.

It is the firmest of the three, and it costs $1,499 (list $1,849) in queen, against $1,699 (list $2,049) for the Classic. The caution is that no tester reviewed the Firm, so we have no outside score for it.

Best For

  • You want an ultra-firm bed. The brand calls it Ultra-Firm Support, firmer than the Classic's Medium-Firm Support.
  • You want the brand's pick for back and stomach sleepers. The brand names ultra firm for back sleepers and for stomach sleepers.
  • You want a lower queen price than the Classic, $1,499 against $1,699.

Consider Instead If

  • You want a tested model. Testers reviewed the Classic, at $1,699 (list $2,049).
  • You want a softer bed. The Luxe is labeled Luxury-Firm Support, and the brand names medium firm for side sleepers.
See current pricing →
Model 3 of 3

Big Fig Luxe Mattress: Luxury-firm hybrid with a pillow top

Big Fig Luxe Mattress, product photo
Big Fig Luxe Mattress
Big Fig Luxe Mattress, product photo
Construction Hybrid
Profile 13 inches
Firmness Luxury-Firm Support
Queen $ $1,949 (list $2,299)
Edge foam 80 ILD

The brand calls the Luxe a Hybrid with Luxury-Firm Support and describes it as: Pillow top with plush cushioning for side sleepers. It stands 13 inches tall in queen. Its comfort layers read: Copper, silver and graphite infused foam, high-density poly foam. The cover uses Low-density polyethylene (LDPE) technology.

It costs $1,949 (list $2,299) in queen, against $1,699 (list $2,049) for the Classic. The caution is that the tester scores on this page are for the Classic, so they do not carry over to the Luxe.

Best For

  • You want a pillow top with plush cushioning. The brand says it is for side sleepers, and lists Luxury-Firm Support.
  • You want the tallest bed of the three. It stands 13 inches, against 12.5 inches for the Classic.
  • You want the copper, silver and graphite foam. The brand lists it here: Copper, silver and graphite infused foam, high-density poly foam.

Consider Instead If

  • You want a firmer bed. The Classic is labeled Medium-Firm Support and costs $1,699.
  • You want a different price. The Firm costs $1,499, and the Classic costs $1,699.
See current pricing →
The full lineup

Every Big Fig mattress, past and present

Why this matters to you: If a listing shows a Big Fig bed by a name you do not see here, match it to a model before you compare prices.

Use this list to match a Big Fig bed's name to what the brand says about it. Each row gives the brand's short description. The brand sells all three today.

Scroll sideways to see the whole table
ModelLineSoldStatusWhat it was
Big Fig Classic MattressBig Fig MattressesNot foundSold nowOriginal hybrid mattress for bigger bodies with medium-firm support and a durable design
Big Fig Firm MattressBig Fig MattressesNot foundSold nowUltra-firm support, holds strong with zero sag, 50% more coils than the average hybrid
Big Fig Luxe MattressBig Fig MattressesNot foundSold nowPillow top with plush cushioning for side sleepers
Big FigNot foundSold now

The names and descriptions come from the brand's mattress collection page, read on Sep 28, 2026. We found no dated history of retired models, so we do not list years.

Chapter 04

Prices checked Sep 28, 2026 · recheck before buying

Mattress prices and value

Why this matters to you: Sale prices change with codes. Check the price for your size on the day you buy, because this page shows one dated check.

The Classic costs $1,699 in queen, listed at $2,049. Sizes run from Twin at $1,259 to Split King at $2,149. We read these prices on Sep 28, 2026, and sale prices can change.

The grid shows the Classic only. The queen measures 80 L x 60 W x 12.5 H inches, given as length, width and height. Ask the brand for the size and price of the Firm or Luxe if you want one of those, since our research holds the size grid for the Classic only. Prices here are the sale price with the list price beside it.

Big Fig Classic prices by size

Twin
75 L x 38 W x 12.5 H $1,259 $1,609
Twin XL
80 L x 38 W x 12.5 H $1,399 $1,749
Full
75 L x 54 W x 12.5 H $1,499 $1,849
Queen
80 L x 60 W x 12.5 H $1,699 $2,049
King
80 L x 76 W x 12.5 H $1,899 $2,249
California King
84 L x 72 W x 12.5 H $1,899 $2,249
Split King
Not found $2,149 $2,499

White-glove delivery, setup, and old-mattress removal are covered in Delivery & Setup.

Prices and sales discounts come from current brand catalogs. Prices may change during holiday promotions.

Are the expensive ones worth it?

The table shows each model's queen sale price with a buy-if and a skip-if line. It is not a score, because testers rated only the Classic.

Scroll sideways to see the whole table
ModelBuy Big Fig IfSkip IfBuy Instead
Big Fig Classic Mattress ($1,699)You want a medium-firm hybrid that outside testers have reviewed.You want a soft, plush bed. The Luxe is the brand's softest.Firm if you want an ultra-firm bed, or Luxe if you want a pillow top.
Big Fig Firm Mattress ($1,499)You want an ultra-firm bed with a flatter, tighter feel.You want a softer bed or plush cushioning.Classic if you want the model testers reviewed.
Big Fig Luxe Mattress ($1,949)You want a pillow top with plush cushioning, mostly for side sleepers.You want a firm bed. The Luxe is the brand's softest.Classic or Firm if you want a firmer feel.
Chapter 05

How well do the mattresses hold up?

Why this matters to you: A mattress is a long buy, and we found no independent long-term test of a Big Fig bed. This chapter shows what the brand says, and what it does not publish.

We cannot tell you how long a Big Fig lasts. No independent long-term sag or durability test published. The warranty is the brand's promise, not a test result.

The brand prints build facts, not wear tests. It lists High-density 80 ILD edge foam and 50% more coils than a standard hybrid. It also says the Classic is hand-tufted with 16 real anchor points. None of these is a durability result, so treat them as build facts. The brand prints no foam density for any model.

What to watch for, and when:

  • On delivery, check the bed for damage and keep the box until you are sure.
  • In the first two weeks, sleep on it every night, because the brand needs two weeks of use before a return.
  • Later, keep dated photos of any dip, since the warranty counts sag by depth.
Ownership, deals, lawsuits & launches

Company History & Model Evolution

The dated points below come from the brand's news posts. They show company news, not how a bed ages.

Show the full company history
August 21, 2024 Endorsement

The American Chiropractic Association endorsed Big Fig on August 21, 2024, according to the brand's news post. That is the brand's report of an endorsement, not a test.

American Chiropractic Association
October 22, 2025 Partnership

The brand announced a partnership with Myles Garrett and the Cleveland Browns on October 22, 2025. It is a marketing partnership, not a product test.

Myles Garrett and the Cleveland Browns
Each milestone comes from the brand's own pages, government and court records, or named news reports, each with the date we checked it. Factory suppliers may update minor parts over time.

What we could confirm, and what the brand doesn't say

The left column is what we confirmed, with a source. The right column is what the brand doesn't publish. Use the right column as your list of questions for a store or the brand's chat.

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What we confirmed What the brand doesn't publish
VERIFIEDLimited lifetime mattress warranty The brand's product pages state this warranty. See the warranty chapter for the terms we found. NOT PUBLISHEDTiming of the change from a 20-year to a limited lifetime warranty is not published The brand does not say when it changed from a 20-year warranty to a limited lifetime one. Ask which terms apply to a bed bought today, in writing.
VERIFIEDHigh-density 80 ILD edge foam The brand lists this edge foam on every model. It is the brand's own spec, and no outside test measures it. NOT PUBLISHEDNo independent cooling test published for the THERMOGEL claims No independent test of the THERMOGEL cooling claims turned up. Judge the cooling by sleeping on it during the trial.
VERIFIEDLocally crafted by hand, made in the USA The brand states this on its product pages. It is the brand's claim, and we did not visit the factory. NOT PUBLISHEDFounding date not published in visible brand page text The brand does not print its founding date in visible page text. This page shows no company age, so it makes no claim about it.
VERIFIED50% more coils than a standard hybrid The brand says the Classic has more coils than a standard hybrid, but it does not say how many. Only NapLab's teardown gives a count, and only for the Classic. NOT PUBLISHEDNo independent long-term sag or durability test published No tester has published a long-term sag or wear test. The warranty and the trial are your protection, so learn both before you buy.

Where sources disagree

  • The brand's product page calls the Classic Medium-Firm Support, but its FAQ uses another label. We show the product page label and note the difference.
  • Sleep Foundation calls the Classic firm, and NapLab reports Slightly Firm, 7 out of 10. Testers use their own scales, so we show each one separately.
  • The brand's own product page shows 4.7 out of 5 from 2,422 reviews, while Trustpilot shows 2.2 from 8 reviews. These are different pools, so we show both and blend nothing.
Chapter 06

Sleep trials, returns, exchanges and fees

Why this matters to you: Return rules decide what a home test really costs. Big Fig charges no return fee, but you must try the bed for at least two weeks first.

The brand offers a 120 Night Sleep Trial. It says: No restocking fees and no return delivery charges. Its terms: Free pickup; full refund of purchase; try at least two weeks first.

The trial runs 120 nights. The brand says: Trial begins on the day you receive the mattress. Write down your last return day. The earliest return point is 14 nights: Return after two week break-in.

Your trial, night by night
  1. Delivery dayTrial begins on the day you receive the mattress
  2. 14 nightsReturn after two week break-in
  3. 120 nightsReturn anytime within 120 night window
What each choice costs you
Keep it$0Nothing more to do
Return itNo restocking fees and no return delivery chargesFree pickup; full refund of purchase; try at least two weeks first
Swap itNot published by makerExchange your mattress for a different model within your sleep trial period

Not covered by the trial: Non-mattress items non-returnable; trial applies to mattresses only

Figure 6.1: The trial in three dates and three prices. Put the last date in your calendar the day the bed arrives.

The brand says: No restocking fees and no return delivery charges. Ask that the pickup and refund steps be confirmed in writing, because you can only return a mattress, not other items: Non-mattress items non-returnable; trial applies to mattresses only.

The brand says: Exchange your mattress for a different model within your sleep trial period. The cost of a swap is Not published by maker. Ask what a swap costs if you choose a different price tier.

Check the terms for your seller and order date before buying from Big Fig.
Chapter 07

Delivery, setup and old-mattress removal

Why this matters to you: A mattress is bulky. Know the delivery choice and the wait before you order, and who carries it in.

The brand offers Free Quick Ship via FedEx Ground; White Glove Delivery also available. The wait is Quick Ship FedEx within 5 to 10 business days; White Glove within 2 to 3 weeks.

Quick Ship is FedEx Ground. The brand says White Glove Delivery adds setup: White Glove delivery to your room with setup. Ask who carries the box in for Quick Ship, and ask what White Glove costs, since this page lists no fee.

Typical wait: Quick Ship FedEx within 5 to 10 business days; White Glove within 2 to 3 weeks

  1. Choose a delivery type when you order, Quick Ship or White Glove.
  2. Ask who sets up the bed and whether old bed removal is included.
  3. Check the bed for damage before the crew leaves or you open the box.
  4. Start counting trial nights from delivery day. The brand says: Trial begins on the day you receive the mattress.
Figure 7.1: What happens between your order and your first night. Clear a path to the bedroom before the team arrives.
Confirm the delivery date, setup and removal terms for your address before ordering.
Chapter 08

Terms checked on the brand's site · recheck before you buy

What do the warranties cover?

Why this matters to you: A warranty only helps if you know what it covers. The brand advertises a Limited lifetime warranty: first 20 years repair or replace at no additional cost, after that 50% of the retail value. This is the brand's claim, and the terms have limits.

The brand advertises a Limited lifetime warranty: first 20 years repair or replace at no additional cost, after that 50% of the retail value. Read the warranty page before you buy.

The length is the brand's own claim. It is written for defects, so a bed that is only too firm or too soft is not covered. Use the trial for feel. We could not find when the brand changed from a 20-year term, so ask which terms apply today.

The brand's FAQ covers sagging over 1 inch. Measure the dip with nobody on the bed, and keep dated photos. Ask the brand how it measures a dip before you file a claim.

Warranty terms can depend on your base. The brand says a sturdy platform, a closely spaced slat base, a supportive box spring or an adjustable base can work. A wide slat base may not give enough support, the brand warns. It does not say what a poor base does to the warranty, so ask.

Measuring a mattress dip with a straight edge and a ruler Straight edge across the bed Dip depth Mattress, nobody lying on it

Covered when the dip is deeper than 1 inch, measured with nobody on the bed.

  1. Strip the bed down to the mattress and wait a few hours so the top layers can recover.
  2. Lay a straight edge (a broom handle or long level) across the dip, resting on the flat parts.
  3. Measure from the edge down to the deepest point, then photograph the ruler for your claim.
Figure 8.1: How to measure a sag before you file a warranty claim. Drawing not to scale.
Before you set it up

Which bed bases keep your warranty

Warranty rules

Put the mattress on one of the bases marked OK. The wrong base can void the warranty, even on a new bed.

Scroll sideways to see the whole table
Base OK? What the rule says If you use it
Platform bed Can use a platform bed Sturdy platform bed A sturdy platform offers the support
Closely spaced slat foundation Closely spaced slat foundation supported Wood slats that can hold at least 2,000 lbs Wide slat foundations may not provide enough support
Box spring or foundation Supported when properly supportive Properly supportive box spring or foundation Avoid sag and protect your warranty
Adjustable base Can also use an adjustable base Setup can support at least 1,200 lbs Not published by maker
Chapter 09

Review counts checked on each site · they change daily

Customer reviews and complaints

Why this matters to you: Ratings depend on who posts and where. Big Fig's Trustpilot score is low and its own site score is high, so read both pools before you decide.

Trustpilot shows 2.2 out of 5 from 8 reviews, while the brand's own site shows 4.7 from 2,422 reviews. The pools disagree, so we show each one alone.

How we read the reviews
  • We read the Trustpilot page, the BBB profile and the brand's own product page.
  • We show each score as the site prints it, and name the site.
  • We do not blend the pools. The pools differ in size and in who writes, and the Trustpilot and BBB counts are small.

The BBB grade is for the company, and it says the company is Not BBB Accredited. A grade is not a customer rating, and complaint counts cover the last three years only.

Read each platform on its own: who runs it, its rating scale, how many reviews it has, and the date we checked it.

Reported praise and concerns:

  • Read recent reviews on more than one site, and look for the same point about the same model.
  • Check how the brand answers a problem, not only the star score.
  • Ask about the return pickup and refund timing, since you cannot test the bed in a store.
Review sites side by side

What each review site says

8

Read the BBB grade as a company grade, not a bed rating. The complaint count and the customer reviews are separate records, and each one is small.

Scroll sideways to see the whole table
Platform Rating Sample
Platform mark:Trustpilot 2.2 /5 stars 8 reviews
Platform mark:BBB Rating A+ BBB Rating Company grade
Platform mark:Not BBB Accredited Not BBB Accredited BBB status Company record
Platform mark:Customer Review Ratings 1.67 /5 stars 6 reviews
Platform mark:Customer Complaints Summary 6 complaints Last 3 years
Platform mark:Big Fig Classic Mattress - Queen 4.7 /5 stars 2,422 reviews
Chapter 10

What are the mattresses made of?

Why this matters to you: Big Fig names its layers and coils, but the numbers are the brand's own claims. Read them as claims, and check the law tag on the bed you buy.

The brand says its beds are 100% fiberglass-free. It names no fire barrier material. Treat this as the brand's statement, not a fire test result.

Materials below come from the brand's product pages. The Classic lists these comfort layers: Perforated gel-infused latex foam, high-density poly foam. These are the brand's claims, and it does not say if the latex is natural or synthetic.

The brand also names THERMOGEL COOLING, which it describes as: Quilted top technology that reacts to body heat and activates cooling relief. We found this gap: No independent cooling test published for the THERMOGEL claims.

What is inside each model

Scroll sideways to see the whole table
ModelTop layerSupportCoilsCoolingCoverFire barrier
Big Fig Classic MattressPerforated gel-infused latex foam, high-density poly foam15-gauge steel coils, 80 ILD edge foam15-gauge steel coilsTHERMOGEL COOLING technologyQuilted top infused with THERMOGEL COOLING technologyNo fiberglass, 100% fiberglass-free
Big Fig Firm Mattress2 layers of high-density poly foam15-gauge steel coils, 80 ILD edge foam15-gauge steel coilsTHERMOGEL COOLING technologyQuilted top infused with THERMOGEL COOLING technologyNo fiberglass, 100% fiberglass-free
Big Fig Luxe MattressCopper, silver and graphite infused foam, high-density poly foam15-gauge steel coils, 80 ILD edge foamIndividually wrapped 15-gauge steel coilsLow-density polyethylene (LDPE) technologyLDPE cooling coverNo fiberglass, 100% fiberglass-free

The materials, in plain words

THERMOGEL COOLING technology

Quilted top technology that reacts to body heat and activates cooling relief

Used in: Big Fig Classic Mattress
Perforated Gel-Infused Latex Foam

Breathable gel-infused latex foam that keeps air flowing freely

Used in: Big Fig Classic Mattress
High-Density Poly Foam

High-density foam cushioning that holds its shape

Used in: Big Fig Classic Mattress
Individually Wrapped Coils

15-gauge steel coils that contour to your body and absorb motion

Used in: Big Fig Classic Mattress
80 ILD Edge Foam

High-density 80 ILD edge foam for strength, stability and support

Used in: Big Fig Classic Mattress

Safety labels, and what each one covers

The brand lists one outside claim about its materials: CertiPUR-US certified foams. It covers foams, not the whole bed, and this page has not confirmed it with the certifier.

CertiPUR-US certified foams
Foams in mattresses and pillows, made without harmful chemicals like ozone depleters and formaldehyde
The brand says its foams are certified. It covers foams only, and we have not checked the certifier's list.
What these labels do and don't prove

This is the brand's claim, and it covers foam only. The claim reads: Foams in mattresses and pillows, made without harmful chemicals like ozone depleters and formaldehyde. The brand does not name a model or a license number for it.

Read your law tag

How to read the law tag in three steps

Why this matters to you: The law tag sewn to a mattress lists what is inside and who made it. It is the one place to check a maker's list of fillings against the sales page.
Law tag guide

How to read a mattress law tag

When your bed arrives, find the tag. Read the maker name, the filling list and the weights, then compare them with the product page.

The three steps

1
Cooling Top Layer

The brand lists a Cooling Top Layer using THERMOGEL COOLING technology. The brand describes its role as: Cooling relief. No outside test backs the cooling claim, so treat it as marketing until you sleep on it.

2
Perforated Gel-Infused Latex Foam

The next layer is a Perforated Gel-Infused Latex Foam. The brand describes its role as: Keeps air flowing freely. Ask what share of it is natural latex, because the brand does not say.

3
3 Layers Of High-Density Poly Foam

Next come 3 Layers Of High-Density Poly Foam. The brand describes their role as: No-sag cushioning that holds its shape. The brand prints no foam density, so we cannot check the claim.

Full law tag guide, factory code decoding, and the certificate glossary live on our shared safety page.

How to read this: the law tag, the brand's own statements, and certificates each cover different things. A spec the brand doesn't publish isn't proof it's missing; it just isn't shared.
Chapter 11

Where can you try and buy the mattresses?

Why this matters to you: Big Fig sells online only, so you cannot lie on a bed in a store first. The trial takes the place of a showroom.

You buy a Big Fig from the brand's website. The brand says: Exclusively online; won't find them in stores. For delivery, the brand says: Free Quick Ship delivery via FedEx Ground.

The brand ships direct, so there are no dealers to visit. Ask the brand about the trial and return steps before you order, since you cannot test in a shop. It also says: Order direct from the website; delivered to your door.

Showroom Network
Exclusively online; won't find them in stores
Available exclusively online; order direct
Store Access
Free Quick Ship delivery via FedEx Ground
White Glove Delivery available for setup
Sales Culture
Order direct from the website; delivered to your door
Partners with reliable financing partners
Inventory & Delivery
White Glove delivery to your room with setup
Removal services available with delivery

The brand lists no store locations, so there is no store table here. Big Fig beds are sold online only, as the brand says above.

How to test a bed in the store

  • When the bed arrives, lie on it the way you sleep at home.
  • Try it for two weeks, since the brand's earliest return point reads: Return after two week break-in.
  • Note any dip or heat. Take dated photos in case you need the warranty or a return.

Where Big Fig sells

A sample to show the mix of store types. Use the brand's store finder for the ones near you.

Scroll sideways to see the whole table
# Channel Where Type
1 Online Brand website Sold direct, no stores

Online only, with no stores. Checked the brand FAQ and product pages.

Chapter 12

Big Fig vs. other mattress brands

Why this matters to you: We make no head-to-head picks, because we hold no checked figures for a rival bed. Compare beds side by side on the same day and with the same written terms.

We make no head-to-head picks between Big Fig and other brands here, because this page holds no checked rival figures. A fair comparison needs the same tester and the same day for both prices.

If you shop another brand too, compare feel, queen price and written terms on one day.

Ask each seller the same five things. What is the queen price of the exact model? How long is the trial? What is the return fee? Who pays for delivery? What does the warranty cover? Get each answer in writing. Feel names differ between makers, so a firm bed at one brand can feel unlike a firm bed at another.

Competitor details reflect published prices and specs on the date shown. Mattress brands may update prices and trial terms over time.
Chapter 13

How we research and report

We read the brand's pages, four named testers, Trustpilot and BBB, we date each check, and we do not test mattresses ourselves. Every number here traces to a page we read.

Why this page exists: Big Fig sells online only, so a buyer cannot test a bed first. This page marks each spec as the brand's claim unless a named outside source backs it.

Testers reviewed the Classic, so its scores do not apply to the Firm or Luxe.

How we check this page

What we read: the brand's product, FAQ, trial, warranty and news pages, four tester reviews, Trustpilot and the BBB profile.

Dates: we read prices on Sep 28, 2026. The tester pages carry their own update dates.

Proof first: we print a claim only when a source backs it, and we say when the brand does not publish a fact.

What this page lacks: a long-term durability test, a cooling test, and coil counts for the Firm and Luxe.

Stage 01 Factory

Who built the bed

The brand says its beds are locally crafted by hand and made in the USA. This page shows no Big Fig law tag, so we cannot trace a tag back to a plant.

Stage 02 Test results

Outside test results

We show four named tester scores, all for the Classic. NapLab ran 10 Data-Driven Tests, and we show each score with its scale and date.

Stage 03 Safety

Fire safety papers and the law tag

The brand states No fiberglass, 100% fiberglass-free. We did not review fire test filings, so treat it as the brand's claim.

Stage 04 Pressure and motion

Outside pressure and motion tests

Sleep Foundation prints pressure and motion sub-ratings, and we do not repeat them here. Read its page for the detail, and treat our page as a summary.

Stage 05 Reviews

Review scores, side by side

We use Trustpilot, BBB and the brand's own product page as review pools. We keep each pool separate, and we do not blend them into one score.

Quick Answers

Quick Answers Before You Buy

Short answers first. The chapters above hold the detail behind each one.

Safety and materials

Are Big Fig mattress materials certified?

The brand says its foams are certified. It lists CertiPUR-US certified foams. That covers foams, not the whole bed, and we have not confirmed it with the certifier.

Does a Big Fig mattress have fiberglass?

The brand says no. Its FAQ says: No fiberglass, 100% fiberglass-free. That is the brand's claim, and we did not review fire test filings.

How firm is a Big Fig mattress?

It depends on the model. The brand calls the Firm Ultra-Firm Support, the Classic Medium-Firm Support and the Luxe Luxury-Firm Support. NapLab reports Slightly Firm, 7 out of 10 for the Classic. Use the trial to test the feel.

Buying and policies

How long is the Big Fig trial?

The trial runs 120 nights. The brand says: No restocking fees and no return delivery charges. You must try the bed for at least two weeks before a return, and the trial covers mattresses only.

How long is the Big Fig warranty?

The brand advertises a Limited lifetime warranty: first 20 years repair or replace at no additional cost, after that 50% of the retail value. That is the brand's own claim. It counts sagging over 1 inch. Ask for the written terms before you buy.

How much does a Big Fig mattress cost?

The Classic costs $1,699 (list $2,049) in queen. The Firm costs $1,499 and the Luxe costs $1,949. Sale prices can change, so recheck on the day you buy.

Can I try a Big Fig mattress in a store?

No. The brand says: Exclusively online; won't find them in stores. The home trial takes the place of a showroom visit.

Prices and promos checked Sep 28, 2026. Recheck before buying.

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