Owner Reviews4.8 of 5 from 211 reviews on the brand site
Ship TypeFree shipping; ships in a box
The 30-Second Verdict: Quick Summary
Acesleep is an online-only cooling mattress brand run by JLM International LLC. It sells one 12-inch cooling gel memory foam mattress in six sizes, from about $336 to $960 with coupon Ace15. You get a 120-night trial, a 20-year limited warranty and free shipping. It suits budget hot sleepers who want medium-soft all-foam comfort. The catch is that there are almost no independent reviews, and the certification claims are unverified.
Good fit: budget shoppers; hot sleepers wanting a cool-touch cover; side sleepers wanting medium-soft contouring; combination sleepers wanting motion isolation; guest-room and first-mattress buyers. Poor fit: shoppers wanting hybrids, innerspring, latex or organic builds; those needing firm or extra-firm support; plus-size sleepers needing reinforced support; shoppers wanting in-store trials or verified third-party certifications.
Outside review scores
Review sites checked: Not yet researched. Their scores: No third-party ratings. Model they tested: Cooling Memory Foam Mattress, 12 in, medium-soft. Each site tests in its own way, so read each row on its own.
Acesleep is an online-only cooling-mattress brand operated by JLM International LLC selling a single 12-inch cooling gel memory foam mattress in six sizes from about $336 to $960 with coupon Ace15. Terms include a 120-night trial, 20-year limited warranty and free shipping. Best for budget hot sleepers wanting medium-soft all-foam comfort. Caveat: almost no independent reviews and unverified certification claims as of Sept 2026.
Online only
Sold as
4.8 of 5, 211 reviews
Owner reviews
Not yet researched
Not yet researched
When Acesleep makes sense
Budget shoppers
Hot sleepers
Side sleepers who like medium-soft contouring
Combination sleepers who want motion isolation
Guest rooms and first mattresses
When Another Mattress May Suit You Better
Hybrid, innerspring, latex or organic shoppers
Firm or extra-firm sleepers
Plus-size sleepers who need reinforced support
In-store trials
Shoppers who need verified certifications
Review site scores
How the big review sites score Acesleep
Each site's own score and the exact bed it tested, side by side.
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Publication
Reported Score
Configuration Tested
Testing Scope
Evaluation Focus
Main configuration: Cooling Memory Foam Mattress, 12 in, medium-soft. Read each row's testing scope before comparing scores. Each outlet uses its own method, so we don't combine these scores into one rating.
Reading the scores
Why we don't average the scores
Use the dates and sources shown with each result. Prices, models and policies can change.
Chapter 02
Comfort and firmness: which mattress fits you
Why this matters to you: Feel names are the brand's words, not measurements. Use them to shortlist two or three beds, then let your body decide.
Side sleepers: brand positions the medium-soft contouring and pressure relief as suitable; back sleepers: likely acceptable given medium-soft support core but no zoned support published; stomach sleepers: likely too soft with no firm option; higher-weight sleepers: no plus-size reinforcement published so poor fit; hot sleepers: brand steers here with cool-touch cover and gel foams, though no independent cooling tests exist; combination sleepers: all-foam motion isolation helps but responsiveness data not published.
Firmness finder
Which Acesleep feel fits you?
Weight chart not yet researched
Weight and sleep position can change how a bed feels. We have not yet checked whether Acesleep publishes a fit chart by body weight, so use a trial, where one is offered, to test the bed the way you sleep at home.
Neck: on your side, your nose should line up with the middle of your chest, not tip up or down.
Shoulders: your bottom shoulder should sink in. Tingling or a numb arm means the bed is too firm for you.
Lower back: on your back, slide a flat hand under your waist. A big gap means too firm; no room at all can mean too soft.
Hips: ask someone to look from the side. Hips lower than shoulders means the bed is too soft for you.
Figure 2.1: Four checks to run in a store, lying still in the position you sleep in most. The store test in chapter 11 says how long to lie on each bed.
Chapter 03
Compare the mattresses
Why this matters to you: Models from one brand can differ in feel, height and layers. Match the feel label and height to how you sleep before you compare prices.
Acesleep lists 1 model. Feel names are the brand's labels.
Acesleep Cooling Memory Foam Mattress 12in (the only model; Twin through Cal King): 12-inch all-foam bed-in-a-box with removable washable cool-touch cover, fiberglass-free flame barrier, 2.5-in open-cell gel memory foam, 2-in bamboo-charcoal memory foam, 1.5-in gel-bead transition foam and 6-in dense support core; medium-soft about 4 of 10; observed prices Twin $336.25, Queen $889.99, Cal King $959.99 with Ace15 coupon promoted as 15% off vs Amazon, per official shop pages.
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Visual
Model
Build
Profile
Firmness (brand words)
Queen $
Coil Count
Fiberglass
Acesleep Cooling Memory Foam Mattress 12in
Cooling all-foam
12 inches
Medium-soft
$889.99
No coils (all-foam)
Fiberglass-free flame barrier
Where the maker doesn't publish a number, we say so.
A bed-in-a-box with a removable, washable cool-touch cover, a fiberglass-free flame barrier, 2.5 inches of open-cell gel memory foam, 2 inches of bamboo-charcoal memory foam, 1.5 inches of gel-bead transition foam and a 6-inch dense support core. It comes in Twin through Cal King.
Prices checked Not yet researched · recheck before buying
Mattress prices and value
Why this matters to you: A starting price can rise with size, base and delivery. Get the full price for your size in writing before you choose.
Observed list prices: Twin $336.25 to Cal King $959.99, with Queen $889.99 and coupon Ace15 advertised as saving 15% vs Amazon; Klarna financing from about $43/mo (Twin) and $77/mo (Cal King) with 0% APR options per terms. Value read: budget bed-in-a-box pricing in line with Zinus and Lucid; fair value if street prices hold, but no price-match policy found and sale-versus-list history not published as of Sept 2026.
Acesleep prices by size
Twin
Not yet researched$336.25
Queen
Not yet researched$889.99
Cal King
Not yet researched$959.99
White-glove delivery, setup, and old-mattress removal are covered in Delivery & Setup.
Prices and sales discounts come from current brand catalogs. Prices may change during holiday promotions.
Are the expensive ones worth it?
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Model
Buy Acesleep If
Skip If
Buy Instead
Chapter 05
How well do the mattresses hold up?
Why this matters to you: A mattress is a long buy. Lean on the written warranty and real owner reports to judge how it will last.
Brand-reported 20-year limited warranty against manufacturing defects; sag-depth threshold, prorating schedule, exclusions and claim steps not published in a full warranty document as of Sept 2026. No independent durability, sag or lab testing found as of Sept 2026. Brand claims anti-deformation support core and lasting use without dipping, uncorroborated.
Heavy weights (Queen 89.9 lbs, Cal King 114.4 lbs) suggest dense foams but densities not published.
What to watch for, and when:
Ownership, deals, lawsuits & launches
Company History & Model Evolution
Show the full company history
Each milestone comes from the brand's own pages, government and court records, or named news reports, each with the date we checked it. Factory suppliers may update minor parts over time.
What we could confirm, and what the brand doesn't say
The left column is what we checked. Rows marked THE BRAND SAYS only report what the brand says. The right column is what the brand doesn't publish. Use the right column as your list of questions for a store or the brand's chat.
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What we checked
What the brand doesn't publish
THE BRAND SAYS20-year limited warranty
NOT PUBLISHEDNo independent durability testing
THE BRAND SAYS6-in dense support core
NOT PUBLISHEDNo foam densities published
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
Where sources disagree
Chapter 06
Sleep trials, returns, exchanges and fees
Why this matters to you: Feel is hard to judge in a store or in a week. Know your exit plan and its cost before you pay.
120-night/120-day in-home trial from arrival with free return and full refund; contact support@acesleeps.com or 571-343-6005 to arrange pickup through a local charity or recycling partner, no need to recompress into the box. Amazon orders return via Amazon portal within Amazon 30-day window, then via Acesleep within the 120 days. No return or restocking fees stated.
Exchanges: no direct exchange process published as of Sept 2026; only Amazon replacement flow noted. Refund timing not published.
Your trial, night by night
Delivery dayThe trial starts when the mattress arrives
Not yet researchedNot yet researched
120 nightsLast day to start a return
What each choice costs you
Keep it$0Nothing more to do
Return itNone (free returns)Pickup by local charity or recycling partner, full refund
Swap itNot yet researchedNo exchange process published
Not covered by the trial: Not yet researched
Figure 6.1: The trial in three dates and three prices. Put the last date in your calendar the day the bed arrives.
Check the terms for your seller and order date before buying from Acesleep.
Chapter 07
Delivery, setup and old-mattress removal
Why this matters to you: Delivery terms decide your first week with the bed. Confirm the date, setup and old-bed removal before you pay.
Free shipping via UPS and FedEx, typically 3-5 business days with emailed tracking, per official shop and return pages; bed-in-a-box rolled packaging (e.g. Cal King box 14.5 x 15 x 72 in). No-cost threshold irrelevant since shipping is free.
White-glove setup, scheduled delivery windows and old-mattress removal: not published as of Sept 2026; returns are picked up via local charity or recycling partner. Fits box spring, platform, adjustable, slatted, bunk, trundle or floor per brand.
Typical wait: 3 to 5 business days
Figure 7.1: What happens between your order and your first night. Clear a path to the bedroom before the team arrives.
Confirm the delivery date, setup and removal terms for your address before ordering.
Chapter 08
Terms checked on the brand's site · recheck before you buy
What do the warranties cover?
Why this matters to you: A warranty is only as good as its terms. Read the written terms and use a supported base, because the wrong frame can end coverage.
20-year limited warranty per homepage and product pages, described as covering production flaws; full coverage terms, sag-depth minimum, exclusions (foundation, stains, misuse, comfort preference), prorated versus full-replacement schedule, claim filing steps and shipping costs for claims: not published as of Sept 2026. Retain proof of purchase and use a suitable foundation; contact support@acesleeps.com for claims.
No warranty registration details published.
Covered when the dip is deeper than Not yet researched, measured with nobody on the bed.
Strip the bed down to the mattress and wait a few hours so the top layers can recover.
Lay a straight edge (a broom handle or long level) across the dip, resting on the flat parts.
Measure from the edge down to the deepest point, then photograph the ruler for your claim.
Figure 8.1: How to measure a sag before you file a warranty claim. Drawing not to scale.
Before you set it up
Which bed bases keep your warranty
Warranty rules
Put the mattress on one of the bases marked OK. The wrong base can void the warranty, even on a new bed.
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Base
OK?
Box spring, platform, adjustable, slatted, bunk, trundle or floor
Works
Chapter 09
Review counts checked on each site · they change daily
Customer reviews and complaints
Why this matters to you: Star ratings depend on who posts and where. Read the low-star reviews for patterns, not just the average.
Brand-site reviews page: 4.8 out of 5 across 211 shopper evaluations; praised themes include cool comfortable sleep, supportive-but-cushy medium feel, motion dampening, breathable cover and value; complaint themes include heavy rolled package hard to move, weak edge support, firmness split (some too soft, some initially too firm) and slow expansion over hours to days.
Third-party ratings on Amazon, Google, BBB, Trustpilot, Sleep Foundation or RTINGS: not published as of Sept 2026.
How we read the reviews
Read each platform on its own: who runs it, its rating scale, how many reviews it has, and the date we checked it.
Reported praise and concerns:
Review sites side by side
What each review site says
4.8 of 5 across 211 brand-site reviews
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Platform
Rating
Sample
Platform mark:Brand site
4.8 of 5
211
Chapter 10
What are the mattresses made of?
Why this matters to you: Layer names say little without numbers. Ask what is inside your exact model, layer by layer.
Construction top to bottom per official product page: removable washable cool-touch cover (ice-silk style, claimed Q-max 0.33); vest-type flame barrier claimed free of glass fiber and added chemicals; 2.5-in open-cell gel memory foam; 2-in bamboo-charcoal memory foam; 1.5-in gel-bead memory foam cushion; 6-in dense support core; 12 in total.
Certs claimed with evidence: CertiPUR-US foams and OEKO-TEX cover per product and homepage, CFR 1633 flammability claimed; certificate numbers and database listings not published as of Sept 2026; no GOTS, GOLS, GREENGUARD or USDA Organic claims.
Safety labels, and what each one covers
CertiPUR-US
Foams
Our research sheet lists this certification for Acesleep. We have not yet checked it with the certifier.
OEKO-TEX
Cover
Our research sheet lists this certification for Acesleep. We have not yet checked it with the certifier.
What these labels do and don't prove
Read your law tag
How to read the law tag in three steps
Why this matters to you:
Law tag guide
How to read a mattress law tag
The three steps
1
Open-cell gel memory foam
2
Bamboo-charcoal memory foam
3
Gel-bead transition foam
Full law tag guide, factory code decoding, and the certificate glossary live on our shared safety page.
How to read this: the law tag, the brand's own statements, and certificates each cover different things. A spec the brand doesn't publish isn't proof it's missing; it just isn't shared.
Chapter 11
Where can you try and buy the mattresses?
Why this matters to you: Where you buy sets the price, the trial and who handles problems. Check the seller's terms, not just the brand's.
Online direct-to-consumer only at acesleeps.com with cart checkout and account login; Amazon presence advertised (Save 15% vs Amazon, Buy Amazon link) but no active Amazon listing was found as of Sept 2026. No dealer network, showrooms, phone ordering or try-in-store locations published; support by email support@acesleeps.com and phone 571-343-6005 (returns page), stated hours 7 days 6am-9pm PST.
No sibling factory brands published as of Sept 2026.
Showroom Network
Online direct at acesleeps.com
Not yet researched
Store Access
No showrooms or dealers
Not yet researched
Sales Culture
Free shipping
Not yet researched
Inventory & Delivery
Not yet researched
Not yet researched
How to test a bed in the store
Where Acesleep sells
A sample to show the mix of store types. Use the brand's store finder for the ones near you.
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#
Channel
Type
1
Online
Online direct
Not yet researched. Checked Not yet researched.
Chapter 12
Acesleep vs. other mattress brands
Why this matters to you: A fair comparison needs the same facts for both beds. Line up price, trial and warranty for each one.
Vs Zinus Green Tea Cooling: Zinus wins on review volume, retail availability and lower entry prices; Acesleep wins on longer trial (120 vs 100 nights) and longer stated warranty (20-year vs 10-year). Vs Lucid Gel Memory Foam: Lucid wins on size and thickness variety plus marketplace availability; Acesleep wins on trial length and bamboo-charcoal story.
Vs Nectar: Nectar wins on brand recognition, third-party reviews and full warranty text; Acesleep wins on lower prices. Vs Casper Element: Casper wins on testing transparency and trial infrastructure; Acesleep wins on price.
Competitor details reflect published prices and specs on the date shown. Mattress brands may update prices and trial terms over time.
Chapter 13
How we research and report
This page is an early draft built from our research sheet for Acesleep. We read the brand's own pages and public listings, and we do not test mattresses ourselves. Fields marked "Not yet researched" are still being checked.
Researched Sept 2026 from official acesleeps.com pages first (homepage, Cal King product page, Queen and shop pages, about-us, return page, reviews page), with brand claims labeled as brand-reported and;.
