Chattam & Wells is Spring Air International's American-made luxury mattress brand. You can only buy it through local dealers, because there's no online checkout. The lineup spans the Fleur De Lis, Premiere and Princess collections, with Queen starting prices from $2,499.99 to $7,999.99. It carries a 10-year non-prorated warranty. It's best if you want to test a luxury bed in a store. The caveats are that there's no brand-wide trial and the published specs are thin.
Good fit for luxury shoppers who want to test a handcrafted-style innerspring or hybrid in a store, like natural fibers with memory-foam comfort layers, and accept dealer-set pricing with dealer-arranged delivery (the brand publishes no white-glove terms). Poor fit for budget shoppers, online-only buyers, shoppers who need a brand-wide sleep trial with free returns, or anyone wanting full published layer specs and online checkout.
Outside review scores
Review sites checked: Not yet researched. Their scores: No outside scores. Model they tested: Evelyn Medium Box Euro-Top, 768 coils. Each site tests in its own way, so read each row on its own.
Chattam & Wells is Spring Air International's American-made luxury mattress brand, sold only through local dealers with no online checkout. The lineup spans Fleur De Lis, Premiere and Princess collections, with queen starting prices from $2,499.99 to $7,999.99 and a 10-year non-prorated warranty. Best for in-store luxury shoppers; caveat: no brand-wide trial and thin published specs.
Spring Air International
Parent company
10-year non-prorated
Warranty
$2,499.99 to $7,999.99
Queen starting prices
When Chattam & Wells makes sense
In-store luxury shoppers
Buyers who like natural fibers with memory-foam comfort layers
Shoppers who want a traditional tufted innerspring or hybrid feel
Buyers who accept dealer-set pricing
When Another Mattress May Suit You Better
Budget shoppers
Online-only buyers
Shoppers who need a brand-wide sleep trial with free returns
Anyone who wants full published layer specs and online checkout
Review site scores
How the big review sites score Chattam & Wells
Each site's own score and the exact bed it tested, side by side.
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Publication
Reported Score
Configuration Tested
Testing Scope
Evaluation Focus
Main configuration: Evelyn Medium Box Euro-Top, 768 coils. Read each row's testing scope before comparing scores. Each outlet uses its own method, so we don't combine these scores into one rating.
Reading the scores
Why we don't average the scores
Use the dates and sources shown with each result. Prices, models and policies can change.
Chapter 02
Comfort and firmness: which mattress fits you
Why this matters to you: Feel names are the brand's words, not measurements. Use them to shortlist two or three beds, then let your body decide.
Back and stomach sleepers wanting support: Evelyn Firm or Palermo Firm. Side sleepers wanting pressure relief: Evelyn Plush or Palermo Pillow-Top. Combination sleepers: Evelyn Medium or Palermo Medium.
Shoppers wanting maximum coil count on paper: Roma at 908 coils in a queen; Shoppers wanting the flagship price tier: St Pierre. Guidance is brand-level from comfort names only; no independent firmness, pressure-relief, cooling, motion-isolation or edge-support testing published as of Sept 2026.
Firmness finder
Which Chattam & Wells feel fits you?
Weight chart not yet researched
Weight and sleep position can change how a bed feels. We have not yet checked whether Chattam & Wells publishes a fit chart by body weight, so use a trial, where one is offered, to test the bed the way you sleep at home.
Neck: on your side, your nose should line up with the middle of your chest, not tip up or down.
Shoulders: your bottom shoulder should sink in. Tingling or a numb arm means the bed is too firm for you.
Lower back: on your back, slide a flat hand under your waist. A big gap means too firm; no room at all can mean too soft.
Hips: ask someone to look from the side. Hips lower than shoulders means the bed is too soft for you.
Figure 2.1: Four checks to run in a store, lying still in the position you sleep in most. The store test in chapter 11 says how long to lie on each bed.
Chapter 03
Compare the mattresses
Why this matters to you: Models from one brand can differ in feel, height and layers. Match the feel label and height to how you sleep before you compare prices.
Chattam & Wells lists 12 models. Feel names are the brand's labels.
Evelyn Medium Box Euro-Top (https://www.chattamandwells.com/fdl-evelyn-medium): medium-feel box euro-top, listed as a 15 in luxury build; 768 coils in a queen; Luxury Damask Fabric with wool and silk fibers, Serene Foam plus gel-infused memory foam, wrapped coils with reinforced perimeter, hand-set tufts and stitched handles; Queen Retail Starting at $2,899.99.
Evelyn Firm (https://www.chattamandwells.com/fdl-evelyn-firm): firm alternative with 768 coils in a queen, same damask and wool-silk story; Queen Retail Starting at $2,499.99. Evelyn Plush (https://www.chattamandwells.com/fdl-evelyn-plush): plush alternative with 768 coils in a queen; Queen Retail Starting at $2,899.99; full layer detail not published as of Sept 2026.
Palermo Firm (https://www.chattamandwells.com/palermo-firm): Fleur De Lis firm option, 394 coils in a queen with Serene Foam; Queen Retail Starting at $5,999.99. Palermo Medium (https://www.chattamandwells.com/palermo-medium): Fleur De Lis medium option, 394 coils in a queen with Serene Foam; Queen Retail Starting at $5,999.99.
Palermo Pillow-Top (https://www.chattamandwells.com/palermo-pillow-top): pillow-top comfort in the Palermo family, 294 coils in a queen; Queen Retail Starting at $5,999.99; deeper layer specs not published as of Sept 2026. St Pierre (https://www.chattamandwells.com/stpierre): Fleur De Lis model, Queen Retail Starting at $7,999.99, 294 coils in a queen with Serene Foam; trim-level detail is not published as of Sept 2026.
Roma (https://www.chattamandwells.com/roma): Fleur De Lis model, Queen Retail Starting at $6,999.99, 908 coils in a queen with Serene Foam; deeper specs not published as of Sept 2026. The Ashford (Premiere Collection, https://www.chattamandwells.com/premiere-collection): positioned as "silky soft sensation of uplifting opulence"; no price or specs published as of Sept 2026.
Other Premiere models Buckingham, Windsor, Kensington, Chantilly, Miramare and Lismore: marketing blurbs only on the collection page; a Premiere blog-post page titled The Buckingham showed Queen Retail Starting at $7,899.99; other specs and prices not published as of Sept 2026. Princess Collection models Palazzo, Tuscany and Venetian (https://www.chattamandwells.com/princess-collection): specs and prices not published as of Sept 2026.
Exclusively for Mattress Firm page (https://www.chattamandwells.com/exclusively-for-mattress-firm): collection title only, no models or prices published as of Sept 2026.
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Visual
Model
Build
Profile
Firmness (brand words)
Queen $
Coil Count
E
Evelyn Medium Box Euro-Top
768 coils in a Queen. Luxury Damask Fabric with wool and silk fibers, Serene Foam plus gel-infused memory foam, wrapped coils with reinforced perimeter, hand-set tufts and stitched handles.
15 in
Medium
$2,899.99
768 coils
Evelyn Firm
768 coils in a Queen, with the same damask and wool-silk story.
Not yet researched
Firm
$2,499.99
768 coils
E
Evelyn Plush
768 coils in a Queen. The brand doesn't publish the full layer detail.
Not yet researched
Plush
Queen starting at $2,899.99
768 coils
Palermo Firm
A Fleur De Lis option with 394 coils in a Queen and Serene Foam.
14 inches
Firm
$5,999.99
394 coils
Palermo Medium
A Fleur De Lis option with 394 coils in a Queen and Serene Foam.
14 inches
Medium
$5,999.99
394 coils
Palermo Pillow-Top
Pillow-top comfort in the Palermo family, with 294 coils in a Queen.
14 inches
Pillow-top
$5,999.99
294 coils
St Pierre
A Fleur De Lis model with 294 coils in a Queen and Serene Foam.
Not yet researched
Not yet researched
$7,999.99
294 coils
Roma
A Fleur De Lis model with 908 coils in a Queen and Serene Foam.
Not yet researched
Not yet researched
$6,999.99
908 coils
The Ashford (Premiere Collection)
The brand calls it a silky soft sensation of uplifting opulence. It has no dedicated product page.
15 inches
Described as silky soft
Not published
Not yet researched
Buckingham (Premiere Collection)
A blog-post page titled The Buckingham shows the price. Other specs aren't published.
18 inches
Not yet researched
$7,899.99
Not yet researched
Windsor, Kensington, Chantilly, Miramare and Lismore (Premiere Collection)
Marketing blurbs only on the collection page.
17 inches
Not yet researched
Not yet researched
Not yet researched
P
Palazzo, Tuscany and Venetian (Princess Collection)
The names come from site image files. The brand doesn't publish specs.
15 inches
Not yet researched
Not yet researched
Not yet researched
Where the maker doesn't publish a number, we say so.
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Model
Coil gauge
Coil count
Foam density
Latex
ILD
Model 1 of 12
Evelyn Medium Box Euro-Top: Not yet researched
E
Evelyn Medium Box Euro-Top
Evelyn Medium Box Euro-Top, product photo
ConstructionNot yet researched
Profile15 in
FirmnessMedium
Queen $$2,899.99
Coil count768 coils
768 coils in a Queen. Luxury Damask Fabric with wool and silk fibers, Serene Foam plus gel-infused memory foam, wrapped coils with reinforced perimeter, hand-set tufts and stitched handles.
Windsor, Kensington, Chantilly, Miramare and Lismore (Premiere Collection)
Not found
Sold now
Palazzo, Tuscany and Venetian (Princess Collection)
Not found
Sold now
The Pierrefonds
Not found
Sold now
The Fontainebleau
Not found
Sold now
Palermo Firm
Not found
No longer sold
Palermo Medium
Not found
No longer sold
Palermo Pillow-Top
Not found
No longer sold
Alexandra
Not found
No longer sold
Catherine
Not found
No longer sold
Daniella
Not found
No longer sold
Francesca
Not found
No longer sold
Franklin
Not found
No longer sold
Hamilton
Not found
No longer sold
Josephine
Not found
No longer sold
Julian
Not found
No longer sold
Kingsbury
Not found
No longer sold
Olivia
Not found
No longer sold
Revere
Not found
No longer sold
Chapter 04
Prices checked Sept 2026 · recheck before buying
Mattress prices and value
Why this matters to you: A starting price can rise with size, base and delivery. Get the full price for your size in writing before you choose.
Queen Retail Starting prices on chattamandwells.com as of Sept 2026: Evelyn Firm $2,499.99; Evelyn Medium $2,899.99; Evelyn Plush $2,899.99; Palermo Firm, Palermo Medium and Palermo Pillow-Top $5,999.99 each; Roma $6,999.99; St Pierre $7,999.99; Buckingham page $7,899.99; Ashford, Windsor, Kensington, Chantilly, Miramare, Lismore and Princess models not published as of Sept 2026.
Value read: entry luxury near Stearns and Foster and Beautyrest Black flagship pricing, stepping to true ultra-luxury above $6,000, but value is hard to judge because street prices are dealer-set, layer details are thin, and there is no brand-wide trial.
Not yet researched
White-glove delivery, setup, and old-mattress removal are covered in Delivery & Setup.
Prices and sales discounts come from current brand catalogs. Prices may change during holiday promotions.
Are the expensive ones worth it?
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Model
Buy Chattam & Wells If
Skip If
Buy Instead
Chapter 05
How well do the mattresses hold up?
Why this matters to you: A mattress is a long buy. Lean on the written warranty and real owner reports to judge how it will last.
Durability (brand-reported): 10-year non-prorated warranty with a 1.5-in body-impression threshold on continuously proper support; care page advises rotating head-to-toe every 60 days, using a protector, and allowing about 90 days for materials to reach their long-term firmness level. No independent durability, sag or longevity testing published as of Sept 2026; treat lifespan claims as brand-reported only.
What to watch for, and when:
Ownership, deals, lawsuits & launches
Company History & Model Evolution
Show the full company history
Each milestone comes from the brand's own pages, government and court records, or named news reports, each with the date we checked it. Factory suppliers may update minor parts over time.
What we could confirm, and what the brand doesn't say
The left column is what we checked. Rows marked THE BRAND SAYS only report what the brand says. The right column is what the brand doesn't publish. Use the right column as your list of questions for a store or the brand's chat.
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What we checked
What the brand doesn't publish
THE BRAND SAYS10-year non-prorated warranty
NOT PUBLISHEDNo independent durability testing
THE BRAND SAYSRotate head-to-toe every 60 days
NOT PUBLISHEDNo layer thicknesses published
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
Where sources disagree
Chapter 06
Sleep trials, returns, exchanges and fees
Why this matters to you: Feel is hard to judge in a store or in a week. Know your exit plan and its cost before you pay.
Chattam and Wells publishes no brand-wide sleep trial, return, exchange, restocking-fee or refund policy on chattamandwells.com as of Sept 2026, and no trial language appears on the warranty or mattress-care pages. All comfort-trial, comfort-exchange, return-window, fee and refund terms are therefore set by the selling dealer and must be confirmed in writing before purchase.
The care page notes about 90 days for materials to settle, which is a break-in note, not a trial offer.
Your trial, night by night
Not yet researchedNot yet researched
Not yet researchedNot yet researched
Not yet researchedNot yet researched
What each choice costs you
Keep it$0Nothing more to do
Return itSet by dealerNot yet researched
Swap itNot yet researchedNot yet researched
Not covered by the trial: No brand-wide trial
Figure 6.1: The trial in three dates and three prices. Put the last date in your calendar the day the bed arrives.
Check the terms for your seller and order date before buying from Chattam & Wells.
Chapter 07
Delivery, setup and old-mattress removal
Why this matters to you: Delivery terms decide your first week with the bed. Confirm the date, setup and old-bed removal before you pay.
Delivery is arranged by the selling dealer, not by Chattam and Wells centrally; no brand-level shipping method, cost, speed, white-glove setup, old-mattress removal, or foundation and frame specifications published as of Sept 2026. Model pages show adjustable-base compatibility as a badge only.
Confirm delivery timing, setup fees, haul-away terms and required support (slats spaced no greater than 1.5 in with rigid center support and floor-touching legs on queen and king) with the retailer in writing before purchase.
Typical wait: Not published
Figure 7.1: What happens between your order and your first night. Clear a path to the bedroom before the team arrives.
Confirm the delivery date, setup and removal terms for your address before ordering.
Chapter 08
Terms checked on the brand's site · recheck before you buy
What do the warranties cover?
Why this matters to you: A warranty is only as good as its terms. Read the written terms and use a supported base, because the wrong frame can end coverage.
Warranty page (https://www.chattamandwells.com/warranty) plus care page: 10-year non-prorated manufacturer limited warranty on mattress and foundation, cover fabrics and corner guards excluded, original retail purchaser only with sales receipt required; retain the sewn-in law label.
Covers body impressions over 1.5 in only on continuously proper support, loose/broken/protruding coils or wires, detached handles, dislodged tuft straps, and splitting wood frame or defective, loose or bent beams.
Excludes soiling/stains/bodily fluids/burns treated as unsanitary, impressions of 1.5 in or less, comfort preference, bed height, as-is and floor models, buyer-paid transport for service, ticking wear, non-factory failures, wrong or mismatched foundations, commercial use unless built for it, missing tuft rosettes or washers, sheer fit, size variance of 1.5 in or under, queen/king sets without proper floor-touching center support, and misuse or neglect.
Any lawsuit must begin within 12 months of the issue; exact fee schedule depends on the product schedule on the law label.
Covered when the dip is deeper than 1.5 inches, measured with nobody on the bed.
Strip the bed down to the mattress and wait a few hours so the top layers can recover.
Lay a straight edge (a broom handle or long level) across the dip, resting on the flat parts.
Measure from the edge down to the deepest point, then photograph the ruler for your claim.
Figure 8.1: How to measure a sag before you file a warranty claim. Drawing not to scale.
Before you set it up
Which bed bases keep your warranty
Warranty rules
Put the mattress on one of the bases marked OK. The wrong base can void the warranty, even on a new bed.
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Base
What the rule says
Adjustable base
Compatible badge on model pages
Slatted base
Slats no more than 1.5 in apart with rigid center support
Chapter 09
Review counts checked on each site · they change daily
Customer reviews and complaints
Why this matters to you: Star ratings depend on who posts and where. Read the low-star reviews for patterns, not just the average.
The brand's site shows no review module, ratings, counts or testimonials on the homepage, collection, model, warranty or care pages (checked September 2026). We couldn't find a GoodBed, SleepAdvisor or Mattress Clarity review page for the brand. A Mattress Firm search wasn't available either.
Brand site: no review module, ratings, counts or testimonials shown on the homepage, collection, model, warranty or care pages as of Sept 2026.
Third party: No third-party review pages were found; no verified aggregate scores, review counts or recurring complaint themes are published as of Sept 2026. dealer-exclusive luxury distribution keeps reviews fragmented by retailer and model name, so confirm comfort and service terms with the selling dealer.
How we read the reviews
Read each platform on its own: who runs it, its rating scale, how many reviews it has, and the date we checked it.
Reported praise and concerns:
Review sites side by side
What each review site says
No ratings published
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Platform
Rating
Sample
Chapter 10
What are the mattresses made of?
Why this matters to you: Layer names say little without numbers. Ask what is inside your exact model, layer by layer.
Construction (official Evelyn Medium page and model pages, Sept 2026): wrapped-coil support with reinforced perimeter; comfort layers including Serene Foam and gel-infused memory foam on Evelyn models and Serene Foam on Palermo, St Pierre and Roma pages; Luxury Damask Fabric cover with wool and silk fibers on Evelyn; hand-set tufts, brand emblem and stitched handles; adjustable-base-compatible badge shown.
Coil counts in a queen: Evelyn Medium, Firm and Plush 768; Palermo Firm and Medium 394; Palermo Pillow-Top 294; St Pierre 294; Roma 908. Layer thicknesses and full top-to-bottom builds are not published as of Sept 2026.
Certifications: CertiPUR and OEKO badges appear on the site, plus a Latex Quality and Safety badge on the Evelyn page, but no certificate numbers or verification details published as of Sept 2026; no GOTS, GOLS, GREENGUARD or USDA organic bedding certification published as of Sept 2026.
The materials, in plain words
Serene Foam
Comfort foam layer
Used in: Evelyn, Palermo, St Pierre, Roma
Safety labels, and what each one covers
CertiPUR
Badge shown on site; no certificate number published
Our research sheet lists this certification for Chattam & Wells. We have not yet checked it with the certifier.
OEKO
Badge shown on site; no certificate number published
Our research sheet lists this certification for Chattam & Wells. We have not yet checked it with the certifier.
What these labels do and don't prove
Read your law tag
How to read the law tag in three steps
Why this matters to you:
Law tag guide
How to read a mattress law tag
The three steps
1
Wrapped coils with reinforced perimeter
2
Serene Foam
3
Damask cover with wool and silk
Full law tag guide, factory code decoding, and the certificate glossary live on our shared safety page.
How to read this: the law tag, the brand's own statements, and certificates each cover different things. A spec the brand doesn't publish isn't proof it's missing; it just isn't shared.
Chapter 11
Where can you try and buy the mattresses?
Why this matters to you: Where you buy sets the price, the trial and who handles problems. Check the seller's terms, not just the brand's.
Dealer-only: no checkout on chattamandwells.com; use the official Find a Retailer page (https://www.chattamandwells.com/find-a-retailer) with its StoreRocket locator, or contact the brand at 300 Trade Center Drive Suite 6400, Woburn, MA 01801, Info@ChattamAndWells.com, 617-884-2300, Monday to Friday 8am to 4pm EST. An Exclusively for Mattress Firm collection page exists but lists no models or prices.
Footers state Chattam and Wells marks are registered trademarks of Spring Air International. Always confirm the exact model name, delivered price, trial or exchange terms and warranty schedule with the dealer before purchase.
Showroom Network
Dealers only, no online checkout
Use the Find a Retailer locator
Store Access
Contact the brand in Woburn, MA
Not yet researched
Sales Culture
Not yet researched
Not yet researched
Inventory & Delivery
Not yet researched
Not yet researched
How to test a bed in the store
Where Chattam & Wells sells
A sample to show the mix of store types. Use the brand's store finder for the ones near you.
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#
Channel
Address
Type
1
Woburn, MA (brand office)
300 Trade Center Drive Suite 6400, Woburn, MA 01801
Brand office
Hours change by location, so call ahead before you visit.
Not yet researched. Checked the Find a Retailer page (StoreRocket locator).
Chapter 12
Chattam & Wells vs. other mattress brands
Why this matters to you: A fair comparison needs the same facts for both beds. Line up price, trial and warranty for each one.
Vs Aireloom: Aireloom wins on handmade-heritage storytelling and natural-fill depth; Chattam and Wells wins on clearer queen starting prices on its own site. Vs Stearns and Foster: Stearns and Foster wins on national availability and review depth; Chattam and Wells competes on boutique luxury styling with similar entry-luxury pricing.
Vs Beautyrest Black: Beautyrest Black wins on published specs and wider dealer network; Chattam and Wells wins for shoppers wanting a smaller Spring Air luxury marque. Vs Tempur-Pedic: Tempur-Pedic wins on published technology, trial and review transparency; Chattam and Wells wins for shoppers preferring a traditional tufted innerspring feel over all-foam.
Competitor details reflect published prices and specs on the date shown. Mattress brands may update prices and trial terms over time.
Chapter 13
How we research and report
This page is an early draft built from our research sheet for Chattam & Wells. We read the brand's own pages and public listings, and we do not test mattresses ourselves. Fields marked "Not yet researched" are still being checked.
Brand claims are labeled as brand-reported and gaps recorded, not filled.
Yes; site footers state its marks are registered trademarks of Spring Air International, and models are described as handcrafted in the USA.
Where can I buy one?
Authorized dealers only via the official retailer locator; there is no online checkout.
Is there a sleep trial?
No brand-wide trial is published; any trial or exchange comes from the dealer, so get it in writing.
How long is the warranty?
10-year non-prorated limited warranty covering listed defects and impressions over 1.5 in on proper support, receipt and law label required.
What is the Evelyn Medium?
The Fleur De Lis medium box euro-top with 768 coils in a queen, damask cover with wool and silk, Serene Foam and gel memory foam, Queen Retail Starting at $2,899.99.
What are Palermo, St Pierre and Ashford?
Palermo comes in Firm, Medium and Pillow-Top at $5,999.99 queen start; St Pierre starts at $7,999.99 queen; Ashford is a Premiere model whose price and specs are not published as of Sept 2026.
Prices and promos checked Sept 2026. Recheck before buying.
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