Owner Reviews2.8 of 5 from 27 reviews on SmartCustomer
Ship TypeRate by order total, UPS Ground
The 30-Second Verdict: Quick Summary
FoamOrder (Foam Fabrication Commerce Inc) is a custom-foam maker in Richmond, California. It has sold made-to-order mattresses online since 1999, all built at one factory at 3455 Collins Ave. Three families run from roughly $170 for small thin builds to about $2,600 for thick queens: memory foam, organic Dunlop latex and polyurethane foam. A 15-year limited warranty backs them. It's best for odd sizes and RV or boat beds. Custom items are mostly non-returnable, and reviewers flag slow builds.
Memory Foam Custom Mattress
Memory Foam Custom Mattress, product photo
FirmnessPlush, Balanced or Firm Support baseNot yet researched
Mattress TypeMemory foamNot yet researched
Queen $About $923 to $2,618Not yet researched
Coil CountNo coils (all-foam)Foam core, no coil system
Key Strengths
Nonstandard sizes and shapes
RV, boat, van and truck beds
Latex seekers who want GOLS-certified Dunlop
Buyers who want split firmness on Queen-plus memory foam
Commercial and hospitality buyers
Good to Know
Shoppers who need a published sleep trial or free returns
Buyers who want fast, fixed ship dates
Shoppers who want white-glove setup or old-mattress removal
Innerspring or hybrid shoppers
Bargain hunters who want a standard queen under $500
Good fit: shoppers needing nonstandard sizes or shapes (boats, RVs, vans, trucks, folding, V-berths, trapezoids); latex seekers wanting GOLS-certified Dunlop in 6 or 9 inches; buyers wanting split firmness on Queen-plus memory foam; Bay Area buyers who can call the Richmond factory; commercial and hospitality buyers.
Poor fit: shoppers needing a published sleep trial or free returns; buyers wanting fast fixed ship dates; shoppers wanting white-glove setup or old-mattress removal; innerspring or hybrid shoppers; bargain hunters wanting sub-$500 queens in standard builds.
Outside review scores
Review sites checked: Not yet researched. Their scores: SmartCustomer 2.8/5. Model they tested: Not yet researched. Each site tests in its own way, so read each row on its own.
FoamOrder (Foam Fabrication Commerce Inc) is a Richmond, California custom-foam maker selling made-to-order mattresses online since 1999, all built at its single Richmond factory at 3455 Collins Ave. Three families (memory foam, organic Dunlop latex, polyurethane foam) run roughly $170 for small thin builds to about $2,600 for thick queens, backed by a 15-year limited warranty. Best for odd sizes and RV or boat beds. Biggest caveat: custom items are mostly non-returnable and third-party reviews flag slow builds.
1999
Online since
Richmond, CA
Factory
15 years limited
Warranty
When FoamOrder makes sense
Nonstandard sizes and shapes
RV, boat, van and truck beds
Latex seekers who want GOLS-certified Dunlop
Buyers who want split firmness on Queen-plus memory foam
Commercial and hospitality buyers
When Another Mattress May Suit You Better
Shoppers who need a published sleep trial or free returns
Buyers who want fast, fixed ship dates
Shoppers who want white-glove setup or old-mattress removal
Innerspring or hybrid shoppers
Bargain hunters who want a standard queen under $500
Review site scores
How the big review sites score FoamOrder
Each site's own score and the exact bed it tested, side by side.
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Publication
Reported Score
Configuration Tested
Testing Scope
Evaluation Focus
Main configuration: Not yet researched. Read each row's testing scope before comparing scores. Each outlet uses its own method, so we don't combine these scores into one rating.
Reading the scores
Why we don't average the scores
Use the dates and sources shown with each result. Prices, models and policies can change.
Chapter 02
Comfort and firmness: which mattress fits you
Why this matters to you: Feel names are the brand's words, not measurements. Use them to shortlist two or three beds, then let your body decide.
Side sleepers: the memory foam models (soft hugging 3-inch comfort layer) and Soft or Medium latex are the closest fits for pressure relief; back sleepers: Balanced or Medium-Firm memory foam base and Medium or Medium-Firm latex suit alignment; stomach sleepers: Firm or Extra Firm poly foam or Firm latex give the flattest support; heavier sleepers (221 lb-plus): Extra Firm poly foam or Firm latex are the brand-recommended picks; couples: memory foam isolates motion best while latex is responsive with low disturbance, and split firmness is offered on Queen-plus memory foam; RV, boat, and odd-space sleepers: custom-cut poly, memory, or latex to template is the brand specialty; allergy-sensitive sleepers: latex is naturally resistant to mold, mildew, dust mites, and bacteria per the brand.
Firmness finder
Which FoamOrder feel fits you?
Weight chart not yet researched
Weight and sleep position can change how a bed feels. We have not yet checked whether FoamOrder publishes a fit chart by body weight, so use a trial, where one is offered, to test the bed the way you sleep at home.
Neck: on your side, your nose should line up with the middle of your chest, not tip up or down.
Shoulders: your bottom shoulder should sink in. Tingling or a numb arm means the bed is too firm for you.
Lower back: on your back, slide a flat hand under your waist. A big gap means too firm; no room at all can mean too soft.
Hips: ask someone to look from the side. Hips lower than shoulders means the bed is too soft for you.
Figure 2.1: Four checks to run in a store, lying still in the position you sleep in most. The store test in chapter 11 says how long to lie on each bed.
Chapter 03
Compare the mattresses
Why this matters to you: Models from one brand can differ in feel, height and layers. Match the feel label and height to how you sleep before you compare prices.
FoamOrder lists 4 models. Feel names are the brand's labels.
Memory Foam Custom Mattress (6/8/10 in): 3-inch high-density memory foam comfort layer over an Everflex polyurethane base (2.6 lb per cu ft, CertiPUR-US certified); base support options Plush, Balanced, or Firm Support; split firmness available on Queen 6-inch and thicker; Twin through Cal King plus custom shapes; listed Queen range about $923 to $2,618 depending on thickness and cover.
Organic Latex Custom Mattress (6 or 9 in, Dunlop): 100 percent natural Dunlop latex at about 6 lb per cu ft in Soft, Medium, Medium-Firm, or Firm matched to weight range; GOLS, OEKO-TEX Standard 100, ecoInstitut, and ABC Research certified; Twin through Cal King plus custom; from $172.66 with Queen configs site-listed about $1,087 to $2,155.
Poly Foam Custom Mattress (Foam Mattress, customizable thickness): Everflex high-density foam (2.6 lb per cu ft) or budget Econoflex foam (1.8 lb per cu ft) in Soft, Medium, Firm, or Extra Firm by weight range (Soft under 130 lb to Extra Firm 221 lb-plus); CertiPUR-US certified; Twin through Cal King plus custom; Twin configs site-listed from about $215 upward.
Polyurethane Foam / Custom Build-Your-Own and specialty: same Everflex and Econoflex foams cut to buyer dimensions including boat, RV, van, truck, foldable, and template-traced shapes; foam-only or with cover; per-size dimensions and final prices generated by the online dimension tool, not published as a fixed list as of Sept 2026.
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Visual
Model
Build
Profile
Firmness (brand words)
Queen $
Coil Count
Fiberglass
Memory Foam Custom Mattress
3 in high-density memory foam over an Everflex polyurethane base (2.6 lb per cu ft, CertiPUR-US). Split firmness is available on Queen 6 in and thicker.
6, 8 or 10 inches
Plush, Balanced or Firm Support base
About $923 to $2,618
No coils (all-foam)
Terry Velour flame-compliant cover
Organic Latex Custom Mattress
100 percent natural Dunlop latex at about 6 lb per cu ft. GOLS, OEKO-TEX Standard 100, ecoInstitut and ABC Research certified.
6 or 9 inches
Soft, Medium, Medium-Firm or Firm
About $1,087 to $2,155
Not yet researched
Heavy organic cotton double-knit flame-compliant case
P
Poly Foam Custom Mattress
Everflex foam (2.6 lb per cu ft) or budget Econoflex foam (1.8 lb per cu ft). CertiPUR-US certified.
Customizable
Soft, Medium, Firm or Extra Firm by weight
Twin from about $215
Not yet researched
Not yet researched
C
Custom Build-Your-Own
The same foams cut to your dimensions, including boat, RV, van, truck, foldable and template-traced shapes, with or without a cover.
Customizable
Everflex or Econoflex
Not a fixed list
Not yet researched
Not yet researched
Where the maker doesn't publish a number, we say so.
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Model
Coil gauge
Coil count
Foam density
Latex
ILD
Model 1 of 4
Memory Foam Custom Mattress: Not yet researched
Memory Foam Custom Mattress
Memory Foam Custom Mattress, product photo
ConstructionNot yet researched
Profile6, 8 or 10 inches
FirmnessPlush, Balanced or Firm Support base
Queen $About $923 to $2,618
Not yet researchedNot yet researched
3 in high-density memory foam over an Everflex polyurethane base (2.6 lb per cu ft, CertiPUR-US). Split firmness is available on Queen 6 in and thicker.
Organic Latex Foam Mattress (marketed as Natural GOLS-Certified Latex Mattress)
Not found
Sold now
Tri-Fold Foam Mattress
Not found
Sold now
Bi-Fold Foam Mattress
Not found
Sold now
GoFastCamper Mattress Pro
Not found
Sold now
Boat Mattress (Marine-Grade Custom)
Not found
Sold now
Camper Van Mattress (Custom)
Not found
Sold now
Sprinter Van Mattress (Custom)
Not found
Sold now
Truck Cab Mattress (Custom)
Not found
Sold now
Chapter 04
Prices checked Not yet researched · recheck before buying
Mattress prices and value
Why this matters to you: A starting price can rise with size, base and delivery. Get the full price for your size in writing before you choose.
Price bands observed Sept 2026 on foamorder.com: latex from $172.66 (smallest config) with Queen configs about $1,087 to $2,155; memory foam Queen configs about $923 to $2,618 by thickness and cover; poly foam Twin configs from about $215 upward; covers add cost (e.g., wool-quilted pillow-top and cotton options).
Value read: pricing is configuration-based, not sale-driven, so it compares best against other custom shops (SleepEZ, Foam Factory, Mattress Insider) rather than mass DTC brands; latex durability claims (up to 30 years) support long-horizon value if the buyer is certain of size and firmness; risk-adjusted value is weaker because custom builds are mostly non-returnable and return shipping plus fees can apply.
Not yet researched
White-glove delivery, setup, and old-mattress removal are covered in Delivery & Setup.
Prices and sales discounts come from current brand catalogs. Prices may change during holiday promotions.
Are the expensive ones worth it?
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Model
Buy FoamOrder If
Skip If
Buy Instead
Chapter 05
How well do the mattresses hold up?
Why this matters to you: A mattress is a long buy. Lean on the written warranty and real owner reports to judge how it will last.
Brand-reported durability: organic latex rated up to 30 years when properly encased and maintained; Terry Velour covers designed to last up to 10 years with regular use; high-density Everflex foam stated to resist sagging and hold shape; 15-year limited warranty cited on mattress pages. Independent durability testing: not published as of Sept 2026; no third-party sag, indentation, or longevity test data found.
Net read: latex longevity claims are plausible for dense Dunlop but unverified independently, and custom sizing means comfort-layer exchanges are limited, so firmness choice at order time matters more than with standard brands.
What to watch for, and when:
Ownership, deals, lawsuits & launches
Company History & Model Evolution
Show the full company history
1999Online sales began
selling made-to-order mattresses online since 1999
Each milestone comes from the brand's own pages, government and court records, or named news reports, each with the date we checked it. Factory suppliers may update minor parts over time.
What we could confirm, and what the brand doesn't say
The left column is what we checked. Rows marked THE BRAND SAYS only report what the brand says. The right column is what the brand doesn't publish. Use the right column as your list of questions for a store or the brand's chat.
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What we checked
What the brand doesn't publish
THE BRAND SAYSLatex rated up to 30 years (brand claim)
NOT PUBLISHEDNo independent durability testing
THE BRAND SAYS15-year limited warranty
NOT PUBLISHEDNo sag-depth thresholds published
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
Where sources disagree
Chapter 06
Sleep trials, returns, exchanges and fees
Why this matters to you: Feel is hard to judge in a store or in a week. Know your exit plan and its cost before you pay.
No published sleep trial found as of Sept 2026; product pages cite a 30-day return window by mail, but the written Return and Exchange Policy states many items are not returnable because they are custom-made, with some items exchangeable.
Return mechanics: merchandise must be in brand-new condition by the company assessment (except warranty claims), in original boxes and packaging, free of hair, dirt, odors, or stains; a Return Authorization Number is required in advance via product-info@foamorder.com or (415) 503-1188 and must be attached outside the package.
Cancellation: before production via the email-confirmation link; after production only by email to order.status@foamorder.com with a confirmation email required; phone cancellations not accepted; once started or shipped an order may not be canceled; reviewers report a 25 percent charge plus return shipping on returns and a $100 change fee, so confirm terms before ordering.
Your trial, night by night
Not yet researchedNot yet researched
Not yet researchedNot yet researched
Not yet researchedNot yet researched
What each choice costs you
Keep it$0Nothing more to do
Return itReviewers report 25% charge plus return shippingReturn authorization number required in advance
Not covered by the trial: Many custom items are not returnable
Figure 6.1: The trial in three dates and three prices. Put the last date in your calendar the day the bed arrives.
Check the terms for your seller and order date before buying from FoamOrder.
Chapter 07
Delivery, setup and old-mattress removal
Why this matters to you: Delivery terms decide your first week with the bed. Confirm the date, setup and old-bed removal before you pay.
Made-to-order lead times apply and vary by build; foam is vacuum-packed to cut shipping cost.
Published rates: orders under $49.99 ship at $14.99, $50 to $99.99 at $19.99, $100 to $149.99 at $27.99, $150 to $250 at $39.99, and over $250 at 16 percent of order total for the lower 48 states, with higher bands for Alaska, Hawaii, and US territories and estimates for international; ships via UPS Ground and occasionally USPS Priority with emailed tracking; expedited shipping often available at customer expense.
White-glove setup, in-home assembly, and old-mattress removal: not published as of Sept 2026. Local deliveries and commercial trucking freight options are referenced without fixed prices.
Typical wait: Made to order, varies by build
Figure 7.1: What happens between your order and your first night. Clear a path to the bedroom before the team arrives.
Confirm the delivery date, setup and removal terms for your address before ordering.
Chapter 08
Terms checked on the brand's site · recheck before you buy
What do the warranties cover?
Why this matters to you: A warranty is only as good as its terms. Read the written terms and use a supported base, because the wrong frame can end coverage.
Mattress pages cite a 15-year limited warranty; the warranty page gives item-specific terms with a submit-warranty-claim process through customer service rather than one published blanket document. Coverage details, sag-depth thresholds, and exclusions for mattresses: not published in extractable form as of Sept 2026.
Process: contact customer service or use the submit-warranty-claim page; warranty claims are excepted from the brand-new-condition return requirement. Custom-shape and cover-specific exclusions: not published as of Sept 2026; buyers should get warranty terms in writing for custom builds before purchase.
Covered when the dip is deeper than Not yet researched, measured with nobody on the bed.
Strip the bed down to the mattress and wait a few hours so the top layers can recover.
Lay a straight edge (a broom handle or long level) across the dip, resting on the flat parts.
Measure from the edge down to the deepest point, then photograph the ruler for your claim.
Figure 8.1: How to measure a sag before you file a warranty claim. Drawing not to scale.
Chapter 09
Review counts checked on each site · they change daily
Customer reviews and complaints
Why this matters to you: Star ratings depend on who posts and where. Read the low-star reviews for patterns, not just the average.
Brand-site claims: over 1,000 5-star reviews and over 100,000 residential and commercial customers claimed on foamorder.com; per-model star counts not extracted as of Sept 2026.
Third-party: SmartCustomer (formerly Sitejabber) lists FoamOrder at 2.8 out of 5 from 27 reviews, with about 67 percent 1-star; praise themes include exact custom fit, latex quality and value versus stores, and staff help fixing errors; complaint themes include builds running weeks past promised dates, poor communication and unanswered phones, wrong-size or wrong-material shipments, and surprise fees (reviewers cite a 25 percent charge plus return shipping and a $100 change fee). made-to-order production with fabric and foam supply variability plus strict custom-return terms drives most complaints; a company rep replies to most negative reviews offering investigation or remakes.
How we read the reviews
Read each platform on its own: who runs it, its rating scale, how many reviews it has, and the date we checked it.
Reported praise and concerns:
Review sites side by side
What each review site says
27 SmartCustomer reviews, about 67% 1-star
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Platform
Rating
Sample
Platform mark:SmartCustomer (formerly Sitejabber)
2.8 of 5
27
Chapter 10
What are the mattresses made of?
Why this matters to you: Layer names say little without numbers. Ask what is inside your exact model, layer by layer.
Memory foam: 3-inch high-density open-cell memory foam comfort layer over Everflex polyurethane support foam at 2.6 lb per cu ft; CertiPUR-US certified for low VOC emissions and stated made without formaldehyde, ozone depleters, or harmful flame retardants.
Organic latex: 100 percent natural Dunlop latex at about 6 lb per cu ft; GOLS Certified Organic Latex plus OEKO-TEX Standard 100, ecoInstitut, and ABC Research certifications per product pages; naturally antimicrobial and hypoallergenic per the brand; fully biodegradable per the brand. Poly foam: Everflex (2.6 lb per cu ft, high-resilience) or Econoflex (1.8 lb per cu ft, budget) polyurethane, CertiPUR-US certified.
Covers: Terry Velour zippered cover is the default flame-compliant option on foam and memory foam; latex default is the Heavy Organic Cotton Double-Knit zippered case (flame-compliant), with wool-quilted pillow-top, cotton-poly, cotton muslin, or no-cover options that the brand ships as a Custom Sleep Product rather than a Mattress.
Safety labels, and what each one covers
CertiPUR-US
Memory and polyurethane foams
Our research sheet lists this certification for FoamOrder. We have not yet checked it with the certifier.
GOLS
Organic latex
Our research sheet lists this certification for FoamOrder. We have not yet checked it with the certifier.
OEKO-TEX Standard 100
Organic latex
Our research sheet lists this certification for FoamOrder. We have not yet checked it with the certifier.
ecoInstitut
Organic latex
Our research sheet lists this certification for FoamOrder. We have not yet checked it with the certifier.
What these labels do and don't prove
Read your law tag
How to read the law tag in three steps
Why this matters to you:
Law tag guide
How to read a mattress law tag
The three steps
1
Dunlop latex, GOLS certified
2
Everflex polyurethane foam
3
Terry Velour zippered cover
Full law tag guide, factory code decoding, and the certificate glossary live on our shared safety page.
How to read this: the law tag, the brand's own statements, and certificates each cover different things. A spec the brand doesn't publish isn't proof it's missing; it just isn't shared.
Chapter 11
Where can you try and buy the mattresses?
Why this matters to you: Where you buy sets the price, the trial and who handles problems. Check the seller's terms, not just the brand's.
Direct-to-consumer at foamorder.com with phone support at (415) 503-9314 (Mon-Thu 7 AM to 5 PM PT, Fri 9 AM to 5 PM PT) and email contacts for orders and product questions; factory and office at 3455 Collins Ave, Richmond, CA 94806, where all goods are built to buyer measurements; The Foam Store of Marin is linked as a related store; no dealer network or try-in-store mattress showrooms published; commercial, hospitality, designer, and trade programs serve hotels and businesses; retailer or marketplace listings for mattresses not published as of Sept 2026.
Showroom Network
Online at foamorder.com
Phone Mon-Thu 7 AM to 5 PM PT, Fri 9 AM to 5 PM PT
Store Access
Richmond, CA factory and office
Not yet researched
Sales Culture
No dealers or showrooms
Not yet researched
Inventory & Delivery
Shipping by order total, vacuum-packed
Not yet researched
How to test a bed in the store
Where FoamOrder sells
A sample to show the mix of store types. Use the brand's store finder for the ones near you.
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#
Channel
Address
Type
1
Richmond
3455 Collins Ave, Richmond, CA 94806
Factory
2
Online
Online direct
Hours change by location, so call ahead before you visit.
Not yet researched. Checked Not yet researched.
Chapter 12
FoamOrder vs. other mattress brands
Why this matters to you: A fair comparison needs the same facts for both beds. Line up price, trial and warranty for each one.
Versus SleepEZ and PlushBeds (custom latex): FoamOrder wins on Bay Area factory-direct custom cutting and boat or RV shapes, loses on published trial and exchange programs. Versus Foam Factory / FoamByMail (custom foam): FoamOrder wins on finished covered mattresses with certifications stated, loses on third-party review scores.
Versus Mattress Insider (RV and marine): FoamOrder wins on foam-type breadth (latex, memory, poly) and GOLS latex, loses on niche bedding focus. Versus mainstream DTC (Casper, Nectar, Saatva): FoamOrder wins on any-shape customization and latex durability claims, loses on sleep trials, white-glove delivery, and review volume.
Competitor details reflect published prices and specs on the date shown. Mattress brands may update prices and trial terms over time.
Chapter 13
How we research and report
This page is an early draft built from our research sheet for FoamOrder. We read the brand's own pages and public listings, and we do not test mattresses ourselves. Fields marked "Not yet researched" are still being checked.
Researched Sept 2026 from official foamorder.com pages first (homepage, foam-mattresses hub, memory-foam, latex-foam, and foam-mattress size pages, about page, shipping-info, return-exchange-policy, warranty, certifications, ), then the SmartCustomer review listing; brand claims are labeled as brand-reported and gaps were recorded as not published rather than filled; key sources: foamorder.com about-us/about (Richmond factory, history), foam-mattresses hub (three material families, 15-year warranty), memory-foam queen page (6/8/10-inch builds, Everflex specs, Queen price range), latex-foam queen page (6/9-inch Dunlop, GOLS and related certs), foam-mattress twin page (Everflex/Econoflex, weight-based firmness), shipping-info (rate table), return-exchange-policy (custom non-returnable terms), and SmartCustomer (2.8/5 from 27 reviews).
How we check this page
Stage 01Factory
Who built the bed
Stage 02Test results
Outside test results
Stage 03Safety
Fire safety papers and the law tag
Stage 04Pressure and motion
Outside pressure and motion tests
Stage 05Reviews
Review scores, side by side
Quick Answers
Quick Answers Before You Buy
Safety and materials
Buying and policies
Is FoamOrder a Richmond, CA company?
Yes. FoamOrder states its single factory and office is at 3455 Collins Ave, Richmond, CA 94806, where all goods are built to order.
What thicknesses can I order?
Memory foam in 6, 8, or 10 inches; organic latex in 6 or 9 inches; poly foam thickness is customizable via the dimension tool.
Is there a sleep trial?
No sleep trial is published; many custom items are not returnable, with some exchanges allowed in brand-new condition with prior authorization.
What certifications do the foams carry?
CertiPUR-US on memory and polyurethane foams; GOLS plus OEKO-TEX Standard 100, ecoInstitut, and ABC Research on the organic latex, per product pages.
Why does the site mention Custom Sleep Product?
Only the default flame-compliant covers meet federal mattress flammability standards; other cover choices ship classified as a Custom Sleep Product.
How long is the warranty?
Mattress pages cite a 15-year limited warranty with item-specific terms handled through customer service.
Prices and promos checked Not yet researched. Recheck before buying.
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