Safety and materials
What support system do I need for my mattress?
Any solid foundation works, says Tiami. A metal bed frame needs a proper center support system. An improper foundation voids the warranty.
Do I need to use a mattress protector?
Yes, use one. Tiami recommends a mattress protector and washing it regularly to keep the bed clean and fresh.
Does Tiami have any certifications?
Tiami says its foams are CertiPUR-US certified and its fabric is OEKO-TEX certified. CertiPUR-US tests foam for emissions, content, and durability. OEKO-TEX STANDARD 100 tests textiles for harmful substances.
Will there be a smell associated with my mattress?
A mild smell after unwrapping is normal, says Tiami. It typically fades within a few hours to a few days.
Do I need to buy a new base?
Probably not. Tiami says the bed works on a solid platform, foundation, adjustable base, or slatted frame with slats no more than 3 inches apart.
What goes under a hybrid mattress?
Use a sturdy base or a slatted frame with slats no wider than 3 inches. Tiami says a proper foundation gives even support and extends the mattress's lifespan.
Can you put a hybrid mattress on a regular bed frame?
Yes, if the frame gives solid, even support. Avoid springy or sagging frames, which may reduce how the mattress performs.
Buying and policies
How does Financing (Affirm) work?
Affirm offers 3, 6, or 12-month payments at checkout. You need to pass a credit check and get approved.
Does Tiami offer a trial period?
Yes, you get 100 nights. Sleep on the bed at least 30 nights before you start a return. Returns are free with a full refund, and the mattress must be clean and undamaged.
How will my Tiami mattress arrive?
It arrives in a box at your door, typically 5 to 7 business days after it ships. The optional Dolly service costs $209.30 and covers setup plus old mattress removal. Dolly contacts you to schedule it.
How much is shipping?
Shipping is free on U.S. orders.
Should I rotate or flip the mattress?
No flipping needed. The bed is one-sided. Rotating it every 6 to 12 months can help keep wear even.
What is your warranty?
It carries a 10-year limited warranty. The coverage is for materials and workmanship under normal use. Tiami will repair or replace a covered defect.
What is covered?
Sagging over 0.75 inches is covered if misuse did not cause it. Foam that splits or cracks under normal use is covered too. So are defects in the cover zipper.
What is NOT covered?
Comfort or firmness changes are not covered. Physical damage, use without a proper base, used or as-is products, odors, and normal softening are also out.
How do I make a warranty claim?
Email Tiami with your order number, proof of purchase, photos of the defect, and a description.
What are the dimensions of the Tiami Mattress?
A Queen is 60 x 80 in. Twin XL is 38 x 80, Full is 53 x 75, King is 76 x 80, and California King is 72 x 84. All sizes are 12 inches high.
What is inside the Tiami Mattress?
It has five layers. They are an organic cotton cover, an Energex comfort layer, a memory foam recovery layer, double-pocketed springs, and 10-inch perimeter coils.
Is Tiami right for every sleep position?
Tiami says it suits side, back, stomach, and combination sleepers. NapLab rates it a maybe for side sleepers under 150 lbs. It rates all other positions and weight bands a yes.
Will it sleep cool?
Tiami says yes. Its coils move 7x more air than all-foam beds. The cotton cover wicks moisture, and Energex responds to heat without retaining it.
Does the mattress have strong edge support?
Tiami says the edge is strong. Its reinforced perimeter helps prevent a rolling-off feeling when you sit, sleep, or stretch.
Will I feel my partner moving at night?
Tiami says the hybrid design minimizes motion transfer. It says the bed isolates movement so a partner's turns bother you less.
Where is the Tiami mattress made?
Tiami says it is made in the USA.
What does a hybrid mattress mean?
A hybrid blends foam with coils. Tiami's bed pairs Energex foam with precision-engineered coils.
What does the mattress feel like?
It has one adaptive feel. Tiami says it lands around a 6 to 7 out of 10 for most people. NapLab calls it slightly firm at 7 out of 10.
Can I try Tiami in person?
Yes. You can try it at participating Design Within Reach Studios nationwide.
Is it worth getting a hybrid mattress?
Tiami says yes. It says hybrids like its own give better comfort and durability than all-foam beds.
Tiami prices checked Oct 14, 2026. Recheck before buying.