Serta Hospitality is the hotel and contract arm of Serta Simmons Bedding (SSB Hospitality, LLC). It builds on the Perfect Sleeper legacy, which dates to 1931. It sells Endurance Series contract mattresses to hotels, not to retail shoppers. You can copy a hotel bed at home only through the Guest Purchase Program. That program doesn't publish a trial period. If you want a standard Serta retail mattress with a home trial and returns, look at the retail line instead.
Serta Hospitality is best for hotel operators specifying contract bedding and for guests who slept on a specific Serta hotel bed and want the same model at home via the Guest Purchase Program. It is not the best fit for bargain hunters, trial-focused online shoppers, or anyone wanting a standard Serta retail mattress with a published home sleep trial and returns policy.
Outside review scores
Review sites checked: Not yet researched. Their scores: Not yet researched. Model they tested: Not yet researched. Each site tests in its own way, so read each row on its own.
Serta Hospitality is the hotel and contract B2B arm of Serta Simmons Bedding (SSB Hospitality, LLC), building on the Perfect Sleeper legacy since 1931. It sells Endurance Series contract mattresses to hotels, not retail shoppers. Home buyers can only replicate a hotel bed via the Guest Purchase Program, with no published trial period.
Since 1931
Perfect Sleeper legacy
Not yet researched
Hotel endorsements
Not yet researched
Not yet researched
When Serta Hospitality makes sense
Hotel operators specifying contract bedding
Guests who want the exact hotel bed they slept on
Buyers who want commercial-grade construction
Shoppers who want an easy-flip two-sided mattress
When Another Mattress May Suit You Better
Bargain hunters
Trial-focused online shoppers
Anyone who wants a published home trial and returns policy
Buyers who want published certifications or consumer reviews
Review site scores
How the big review sites score Serta Hospitality
Each site's own score and the exact bed it tested, side by side.
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Publication
Reported Score
Configuration Tested
Testing Scope
Evaluation Focus
Main configuration: Not yet researched. Read each row's testing scope before comparing scores. Each outlet uses its own method, so we don't combine these scores into one rating.
Reading the scores
Why we don't average the scores
Use the dates and sources shown with each result. Prices, models and policies can change.
Chapter 02
Comfort and firmness: which mattress fits you
Why this matters to you: Feel names are the brand's words, not measurements. Use them to shortlist two or three beds, then let your body decide.
Back and stomach sleepers or hotels wanting a taut universal feel: start with Firm or Firm Top models such as Concierge Suite Firm or Presidential Suite Firm
Side sleepers and guests who liked a cushioned hotel bed: choose Plush models with PillowSoft Foam and Cool Twist Gel Memory Foam, e.g. Concierge Suite Plush
Luxury-seeking sleepers: choose Pillow Top or Ultra Plush and Level 4 zoned models such as Presidential or Platinum pillow tops
Heavy-use properties: choose two-sided easy-flip models and pair with the DURAFORCE Hospitality Foundation
Hot sleepers: prioritize Cool Twist Gel Memory Foam and BodyLoft breathable layers in Level 3 and Level 4
Exact hotel-match buyers: match the named suite from your stay on the Guest Purchase Program rather than guessing by feel.
Firmness finder
Which Serta Hospitality feel fits you?
Weight chart not yet researched
Weight and sleep position can change how a bed feels. We have not yet checked whether Serta Hospitality publishes a fit chart by body weight, so use a trial, where one is offered, to test the bed the way you sleep at home.
Neck: on your side, your nose should line up with the middle of your chest, not tip up or down.
Shoulders: your bottom shoulder should sink in. Tingling or a numb arm means the bed is too firm for you.
Lower back: on your back, slide a flat hand under your waist. A big gap means too firm; no room at all can mean too soft.
Hips: ask someone to look from the side. Hips lower than shoulders means the bed is too soft for you.
Figure 2.1: Four checks to run in a store, lying still in the position you sleep in most. The store test in chapter 11 says how long to lie on each bed.
Chapter 03
Compare the mattresses
Why this matters to you: Models from one brand can differ in feel, height and layers. Match the feel label and height to how you sleep before you compare prices.
Serta Hospitality lists 5 models. Feel names are the brand's labels.
Endurance Series Level 1 (entry contract innerspring): 825-Edition Custom Support Coil System with Gel Memory Foam and Total Edge Foam Encasement; basic hotel-grade comfort and edge stability. Endurance Series Level 2 (mid-range one-sided): 860 Q4 Coil Support System with Gel Memory Foam, Anti-Microbial FR Technology on one-sided models, and Total Edge Encasement; step up in support consistency
Endurance Series Level 3 (upper-mid): 860 Q4 coils with Cool Twist Gel Memory Foam, Anti-Microbial FR Technology, and Total Edge Encasement; cooler, more pressure-relieving sleep surface
Endurance Series Level 4 (flagship): 860 Q4 coils plus Three Support Zones with Cool Twist Gel Memory Foam, Anti-Microbial FR Technology, and Total Edge Encasement; most zoned back-and-hip support
Guest Purchase Program hotel suites (home-buyable Endurance-family beds, Twin to Cal King, mattress-only or with 9in, 5.5in, or 2in box spring): Concierge Suite Firm Two-Sided, Concierge Suite Plush One-Sided and Two-Sided, Concierge Suite Pillow Top Two-Sided, Presidential Suite Firm Two-Sided, Presidential Suite Plush Two-Sided, Presidential Suite Pillow Top One-Sided and Two-Sided, Platinum Suite Plush One-Sided and Two-Sided, Platinum Suite Pillow Top Two-Sided, Prestige Plush One-Sided, Prestige Suite Plush Two-Sided, Prestige Pillow Top Two-Sided, Signature Suite Plush Two-Sided, Signature Suite Pillow Top Two-Sided, Chateau Plush Two-Sided, Chateau Pillow Top One-Sided, Grand Chateau Pillow Top Two-Sided, Master Suite Plush Two-Sided, Hotel Suite Pillow Top Two-Sided; firm sleeps tightest, plush adds PillowSoft and gel cushioning, pillow tops sleep softest; one-sided is no-flip and two-sided easy-flip extends service life
Luxury Series and Specialty Markets (Senior Living, Dorm, Military, RV, Cruise Line): referenced on the official site; individual model specs Not published as of Sept 2026. Sources: https://sertahospitality.com/home/ and https://sertahospitality.com/hospitality-sleep-solutions/ and https://sertaguestpurchase.com/collections/mattresses.
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Visual
Model
Build
Firmness (brand words)
Queen $
E
Endurance Series Level 1
825-Edition Custom Support Coil System with Gel Memory Foam and Total Edge Foam Encasement.
Entry contract innerspring
Not yet researched
E
Endurance Series Level 2
860 Q4 Coil Support System with Gel Memory Foam, Anti-Microbial FR Technology and Total Edge Encasement.
Mid-range, one-sided
Not yet researched
E
Endurance Series Level 3
860 Q4 coils with Cool Twist Gel Memory Foam, Anti-Microbial FR Technology and Total Edge Encasement.
Upper-mid, cooler and more pressure-relieving
Not yet researched
E
Endurance Series Level 4
860 Q4 coils plus Three Support Zones with Cool Twist Gel Memory Foam and Total Edge Encasement.
Flagship, most zoned support
Not yet researched
G
Guest Purchase Program hotel suites
Endurance-family beds from Twin to Cal King, including Concierge Suite, Presidential Suite, Platinum Suite, Prestige, Signature Suite, Chateau, Grand Chateau, Master Suite and Hotel Suite.
Firm, plush or pillow top; one-sided or two-sided
From $1,179 Twin (Concierge Suite Plush One-Sided)
Where the maker doesn't publish a number, we say so.
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Model
Coil gauge
Coil count
Foam density
Latex
ILD
Model 1 of 5
Endurance Series Level 1: Entry contract innerspring
E
Endurance Series Level 1
Endurance Series Level 1, product photo
ConstructionNot yet researched
ProfileNot yet researched
FirmnessEntry contract innerspring
Queen $Not yet researched
Not yet researchedNot yet researched
825-Edition Custom Support Coil System with Gel Memory Foam and Total Edge Foam Encasement.
Guest Purchase Program hotel suites: Not yet researched
G
Guest Purchase Program hotel suites
Guest Purchase Program hotel suites, product photo
ConstructionNot yet researched
ProfileNot yet researched
FirmnessFirm, plush or pillow top; one-sided or two-sided
Queen $From $1,179 Twin (Concierge Suite Plush One-Sided)
Not yet researchedNot yet researched
Endurance-family beds from Twin to Cal King, including Concierge Suite, Presidential Suite, Platinum Suite, Prestige, Signature Suite, Chateau, Grand Chateau, Master Suite and Hotel Suite.
Every Serta Hospitality mattress, past and present
Why this matters to you:
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Model
Sold
Status
Endurance Series Level 1
Not found
Sold now
Endurance Series Level 2
Not found
Sold now
Endurance Series Level 3
Not found
Sold now
Endurance Series Level 4
Not found
Sold now
Guest Purchase Program hotel suites
Not found
Sold now
Concierge Suite
Not found
Sold now
Presidential Suite
Not found
Sold now
Platinum Suite
Not found
Sold now
Prestige Suite
Not found
Sold now
Signature Suite
Not found
Sold now
Chateau
Not found
Sold now
Grand Chateau
Not found
Sold now
Master Suite
Not found
Sold now
Chapter 04
Prices checked Sept 2026 · recheck before buying
Mattress prices and value
Why this matters to you: A starting price can rise with size, base and delivery. Get the full price for your size in writing before you choose.
Guest Purchase Program is the only published home pricing: verified example Serta Concierge Suite Plush One-Sided from $1,179 Twin mattress-only to $2,189 at the top variant (Sept 2026); collection filter ceiling reaches $2,889.00 across all suites and sizes; mattress-only or bundled with Standard 9in, Low Profile 5.5in, or Ultra Low 2in box springs; size range Twin through Cal King; 10 percent off first purchase email offer advertised.
Hotel contract pricing is quoted through reps and Not published as of Sept 2026. Value verdict: fair value as a specialty buy-the-hotel-bed souvenir with commercial-grade build, but weak value versus retail and DTC brands because there is no published home trial, no published home returns terms, and no published CertiPUR or organic certifications.
Sources: https://sertaguestpurchase.com/collections/mattresses and https://sertaguestpurchase.com/products/serta-concierge-suite-plush-one-sided.
Not yet researched
White-glove delivery, setup, and old-mattress removal are covered in Delivery & Setup.
Prices and sales discounts come from current brand catalogs. Prices may change during holiday promotions.
Are the expensive ones worth it?
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Model
Buy Serta Hospitality If
Skip If
Buy Instead
Chapter 05
How well do the mattresses hold up?
Why this matters to you: A mattress is a long buy. Lean on the written warranty and real owner reports to judge how it will last.
Built for nightly hotel turnover: commercial-grade materials, Total Edge encasement against edge sag, Q4 linked-coil stability and weight distribution, and in-house plus third-party testing cited (Rollator and Cornell, fire safety, foundation impact, user testing) with unannounced factory inspections by three industrial engineers under the Complete Quality Assurance program.
Trade warranty is 10-year non-pro-rated on Perfect Sleeper and Perfect Day sets. Real-world longevity data, sag depth thresholds, and home-use durability reviews: Not published as of Sept 2026. Two-sided easy-flip models should outlast one-sided models in commercial service.
Sources: https://sertahospitality.com/serta-advantage/ and https://sertahospitality.com/service-policy/.
What to watch for, and when:
Ownership, deals, lawsuits & launches
Company History & Model Evolution
Show the full company history
1931Perfect Sleeper legacy begins
building on the Perfect Sleeper legacy since 1931
May 12 2021Endurance Series launched
The contract hotel mattress family launched May 12 2021 across Levels 1 to 4
Each milestone comes from the brand's own pages, government and court records, or named news reports, each with the date we checked it. Factory suppliers may update minor parts over time.
What we could confirm, and what the brand doesn't say
The left column is what we checked. Rows marked THE BRAND SAYS only report what the brand says. The right column is what the brand doesn't publish. Use the right column as your list of questions for a store or the brand's chat.
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What we checked
What the brand doesn't publish
THE BRAND SAYSTotal Edge encasement against edge sag
NOT PUBLISHEDNo sag depth thresholds or longevity data
THE BRAND SAYS10-year non-pro-rated trade warranty
NOT PUBLISHEDNo CertiPUR-US, GOTS or OEKO-TEX
THE BRAND SAYSTwo-sided easy-flip models
NOT PUBLISHEDNot yet researched
THE BRAND SAYSNot yet researched
NOT PUBLISHEDNot yet researched
Where sources disagree
Chapter 06
Sleep trials, returns, exchanges and fees
Why this matters to you: Feel is hard to judge in a store or in a week. Know your exit plan and its cost before you pay.
Published home sleep trial, returns window, exchange process, restocking fees, and return shipping fees: Not published as of Sept 2026; the Guest Purchase policy pages publish no trial or return terms, and no night-count trial is advertised, unlike Serta retail (100-night trial on serta.com, separate retail line). Hospitality trade purchases are contract sales through reps with no published trial or returns schedule.
Confirm trial, return, and fee terms in writing with your rep or Guest Purchase customer care before ordering. Warranty claims line: 1-877-737-8245. Sources: https://sertaguestpurchase.com/policies/shipping-policy and https://sertaguestpurchase.com/pages/customer-care and https://sertahospitality.com/service-policy/.
Your trial, night by night
Not yet researchedNot yet researched
Not yet researchedNot yet researched
Not yet researchedNot yet researched
What each choice costs you
Keep it$0Nothing more to do
Return itNot publishedNot published
Swap itNot yet researchedNot yet researched
Not covered by the trial: Not yet researched
Figure 6.1: The trial in three dates and three prices. Put the last date in your calendar the day the bed arrives.
Check the terms for your seller and order date before buying from Serta Hospitality.
Chapter 07
Delivery, setup and old-mattress removal
Why this matters to you: Delivery terms decide your first week with the bed. Confirm the date, setup and old-bed removal before you pay.
Hotel delivery, installation, and setup are arranged through sales reps; published timelines, freight minimums, and setup terms: Not published as of Sept 2026. Guest Purchase home orders ship parcel or freight in Twin through Cal King with optional box springs; published delivery timeframes, shipping fees, threshold for free shipping, white-glove setup, and old-mattress removal: Not published as of Sept 2026.
Warranty-issue transport is addressed separately: customer pays $75.00 freight within normal delivery areas plus any delivery to and from the property. Sources: https://sertahospitality.com/find-a-rep/ and https://sertaguestpurchase.com/policies/shipping-policy and https://sertahospitality.com/service-policy/.
Typical wait: Not published
Figure 7.1: What happens between your order and your first night. Clear a path to the bedroom before the team arrives.
Confirm the delivery date, setup and removal terms for your address before ordering.
Chapter 08
Terms checked on the brand's site · recheck before you buy
What do the warranties cover?
Why this matters to you: A warranty is only as good as its terms. Read the written terms and use a supported base, because the wrong frame can end coverage.
Trade coverage: 10-year non-pro-rated service policy on Serta Perfect Sleeper and Perfect Day mattresses and matching box foundations used in sets, running from date of delivery to the property; covers manufacturing defects in material or workmanship (not ticking); remedy is repair or replacement at Serta discretion with substitution of equal-quality materials if identical materials are unavailable; requires Warranty Authorization Return by a Serta representative; $10 handling charge per piece may apply; freight to and from the property is not covered ($75.00 within normal delivery areas); proper center-support frames required (queen minimum five legs, king minimum six legs; queen/full sets minimum nine legs and king minimum twelve legs as published; three cross supports on bed bases); burn, soilage, misuse, alteration, neglect, improper installation, and normal wear void coverage; mattresses comply with 16 CFR 1632 and 1633 with no additional flammability representation.
Home Guest Purchase warranty documentation: Not published as of Sept 2026 beyond the trade service policy; retail support links a Serta warranty claim form. Source: https://sertahospitality.com/service-policy/.
Covered when the dip is deeper than Not yet researched, measured with nobody on the bed.
Strip the bed down to the mattress and wait a few hours so the top layers can recover.
Lay a straight edge (a broom handle or long level) across the dip, resting on the flat parts.
Measure from the edge down to the deepest point, then photograph the ruler for your claim.
Figure 8.1: How to measure a sag before you file a warranty claim. Drawing not to scale.
Before you set it up
Which bed bases keep your warranty
Warranty rules
Put the mattress on one of the bases marked OK. The wrong base can void the warranty, even on a new bed.
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Base
What the rule says
Box spring (9in, 5.5in, 2in)
Optional with Guest Purchase
Chapter 09
Review counts checked on each site · they change daily
Customer reviews and complaints
Why this matters to you: Star ratings depend on who posts and where. Read the low-star reviews for patterns, not just the average.
Official trade testimonials are positive and the brand states it is endorsed by more hotel chains than any other bedding manufacturer (Accor North America, Best Western, Choice, Hilton Worldwide, Marriott International, MGM Resorts, Omni, Red Roof Inn and others).
Aggregated consumer star ratings, verified-buyer review counts, and a complaints record for Endurance Series home purchases: Not published as of Sept 2026 on the official hospitality or Guest Purchase sites checked. Shoppers should weigh the lack of published home reviews and the absence of a published home trial before buying a hotel suite bed untested. Source: https://sertahospitality.com/home/.
How we read the reviews
Read each platform on its own: who runs it, its rating scale, how many reviews it has, and the date we checked it.
Reported praise and concerns:
Review sites side by side
What each review site says
No consumer ratings or complaints record published
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Platform
Rating
Sample
Chapter 10
What are the mattresses made of?
Why this matters to you: Layer names say little without numbers. Ask what is inside your exact model, layer by layer.
Current Sleep Solutions construction: new 860 Q4 Coil Support System (4-in-1 linked individually wrapped coils) with Serta Total Edge Foam Encasement; Level 1 uses the 825-Edition Custom Support Coil System; comfort layers include Gel Memory Foam, Cool Twist Gel Memory Foam, PillowSoft Foam, BodyLoft breathable foam, and 3 Zoned Support foam on select Level 4 models; Anti-Microbial FR Technology on one-sided mattresses; one-sided no-flip and two-sided easy-flip options; DURAFORCE all-wood Hospitality Foundation in 9in, 7in, and 5in profiles; Stabl-base foundations and fire-resistant fibers and stain resistance cited for home hotel beds.
2021 Endurance launch construction: Comfort Last Construction with Total Edge plus border rods, BodyLoft foam, Cool Twist gel foam, zoned foam on select models, and Continuous Support innerspring. Made in the U.S.A. with global components per the Guest Purchase Program. Foam certifications such as CertiPUR-US, GOTS, or OEKO-TEX: Not published as of Sept 2026.
Sources: https://sertahospitality.com/hospitality-sleep-solutions/ and https://sertahospitality.com/serta-hospitality-redefines-comfort-and-performance-with-all-new-endurance-series-2/ and https://sertaguestpurchase.com/pages/why-a-hotel-bed.
The materials, in plain words
PillowSoft Foam
Plush comfort foam
Used in: Not yet researched
DURAFORCE Hospitality Foundation
All-wood foundation in 9in, 7in and 5in
Used in: Not yet researched
Safety labels, and what each one covers
Certifications
Not yet researched
We have not yet verified Serta Hospitality's certification claims with the certifiers themselves.
What these labels do and don't prove
Read your law tag
How to read the law tag in three steps
Why this matters to you:
Law tag guide
How to read a mattress law tag
The three steps
1
860 Q4 linked coil system
2
Cool Twist Gel Memory Foam
3
Total Edge Foam Encasement
Full law tag guide, factory code decoding, and the certificate glossary live on our shared safety page.
How to read this: the law tag, the brand's own statements, and certificates each cover different things. A spec the brand doesn't publish isn't proof it's missing; it just isn't shared.
Chapter 11
Where can you try and buy the mattresses?
Why this matters to you: Where you buy sets the price, the trial and who handles problems. Check the seller's terms, not just the brand's.
Hotels and trade buyers: order through Find My Rep and Contact Us at https://sertahospitality.com/find-a-rep/ and https://sertahospitality.com/contact-us/; international reps via https://sertahospitality.com/international-representative/. Home buyers: buy online only at https://sertaguestpurchase.com/collections/mattresses (Luxury, Best Sellers, and Essentials collections; Twin to Cal King).
Try before you buy by sleeping on the bed during a hotel stay, then matching the suite name; no retail store network or showroom program is published for the hospitality line. Guest Purchase customer care: https://sertaguestpurchase.com/pages/customer-care.
Showroom Network
Hotels order through a rep
Not yet researched
Store Access
Home buyers online at sertaguestpurchase.com
Not yet researched
Sales Culture
No retail stores or showrooms
Not yet researched
Inventory & Delivery
Not yet researched
Not yet researched
How to test a bed in the store
Where Serta Hospitality sells
A sample to show the mix of store types. Use the brand's store finder for the ones near you.
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#
Channel
Where
Address
Type
Not yet researched. Checked Not yet researched.
Chapter 12
Serta Hospitality vs. other mattress brands
Why this matters to you: A fair comparison needs the same facts for both beds. Line up price, trial and warranty for each one.
Versus Serta retail (serta.com Perfect Sleeper, iComfort): Hospitality Endurance is developed independently of the retail product for contract durability, sold B2B or via Guest Purchase, with a trade 10-year non-pro-rated warranty and no published home trial, while retail offers direct online buying with a 100-night trial and 10-year limited warranty
Versus Sealy, Beautyrest, and Simmons hospitality and contract lines: Serta claims endorsement by more hotel chains than any other bedding manufacturer, but head-to-head durability, pricing, and guest-satisfaction data are not published, so specify on construction and warranty, not slogans
Versus DTC online brands: Endurance-family hotel beds compete on authentic hotel feel and commercial build, but lose on published trial terms, published reviews, and price transparency. Relationship note: Serta Hospitality is the hotel B2B division of Serta Simmons Bedding, LLC (site footer: SSB Hospitality, LLC), led by a VP and General Manager of Hospitality, and is a sister operation to the Serta retail business, not an independent brand.
Sources: https://sertahospitality.com/home/ and https://sertahospitality.com/guest-purchase-program/.
Competitor details reflect published prices and specs on the date shown. Mattress brands may update prices and trial terms over time.
Chapter 13
How we research and report
This page is an early draft built from our research sheet for Serta Hospitality. We read the brand's own pages and public listings, and we do not test mattresses ourselves. Fields marked "Not yet researched" are still being checked.
Nappedia brand-row method: official site first (sertahospitality.com homepage, sleep solutions, advantage, guest purchase program, service policy, May 12 2021 Endurance Series release), then the official Guest Purchase Shopify storefront including live product JSON for pricing and option grids, then general retail and policy pages; no third-party review aggregators were used because no model-specific ratings were found; no specifications, prices, trials, or review sentiments were invented and every gap is labeled Not published as of Sept 2026.
Sources checked Sept 2026: https://sertahospitality.com/home/ and https://sertahospitality.com/hospitality-sleep-solutions/ and https://sertahospitality.com/service-policy/ and https://sertaguestpurchase.com/collections/mattresses.
How we check this page
Stage 01Factory
Who built the bed
Stage 02Test results
Outside test results
Stage 03Safety
Fire safety papers and the law tag
Stage 04Pressure and motion
Outside pressure and motion tests
Stage 05Reviews
Review scores, side by side
Quick Answers
Quick Answers Before You Buy
Safety and materials
Buying and policies
Is Serta Hospitality part of Serta?
Yes. It is the hotel and contract B2B division of Serta Simmons Bedding (SSB Hospitality, LLC), while the Guest Purchase Program states the hospitality line is developed independently of the retail product
What is the Perfect Sleeper Endurance Series?
The contract hotel mattress family launched May 12 2021 across Levels 1 to 4, now built around the 825-Edition and 860 Q4 coil systems with Total Edge encasement, gel and Cool Twist foams, and zoned support at the top
Can I buy an Endurance hotel bed for my home?
Yes, match your hotel suite name on the Guest Purchase Program at sertaguestpurchase.com in Twin to Cal King, mattress-only or with a 9in, 5.5in, or 2in box spring; verified example Concierge Suite Plush One-Sided starts at $1,179 Twin mattress-only
Is there a sleep trial or free returns?
No trial or returns schedule was published as of Sept 2026, so get terms in writing before you buy
What warranty applies?
Trade sets carry a 10-year non-pro-rated defect warranty from delivery to the property with repair-or-replace remedy, $10 per-piece handling possible, and $75 freight in normal areas; home warranty paperwork was not published
Where do hotels order?
Through Find My Rep at sertahospitality.com/find-a-rep, with international representatives listed separately.
Prices and promos checked Sept 2026. Recheck before buying.
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