Zinus makes six Balanced Comfort beds for shoppers on a budget, in all-foam or hybrid builds with one medium feel. If you want a firm or a soft bed, look elsewhere, because Zinus rates every model 5 out of 10 on its own firmness scale. A Queen costs $699 to $899, and you get 100 nights to try a bed bought on Zinus.com.
Signature Memory Foam
Soothing Gel Memory Foam
FirmnessMedium5/10
Mattress TypeMemory foam12 in profile
Queen $$749
Key Strengths
If you want coils on a tight budget, the Core Hybrid puts 7.5-inch pocket coils under you for $749 a Queen.
If you want a 12-inch memory foam bed, the Signature Memory Foam costs $749 a Queen.
Good to Know
If you sleep hot, Zinus rates the $749 Core Hybrid and $699 Core Memory Foam 0 out of 10 for cooling on its own scale.
Owners are unhappy on Trustpilot, where 80% of 132 reviews are 1 star.
The 10-year warranty covers only the first buyer and skips foam dips under 1.5 inches.
The 100-night trial covers Zinus.com orders only, so a bed from another store follows that store's rules.
Why this matters to you: Every outside score here is for an older Zinus bed, so none of them rates the Balanced Comfort model you would buy.
Zinus makes sense when price is your limit: six beds, $699 to $899 for a Queen. Outside review sites scored only older Zinus beds, not these six.
Outside review scores
Review sites with a score: 5 outlets. Their scores: Six scores from 5 outlets, each on its own scale. Model they tested: Older Zinus beds, not Balanced Comfort. Each site tests in its own way, so read each row on its own.
Zinus is the best fit when you want a medium feel for $699 to $899 a Queen. If you want a memory foam bed that also comes in Firm, the Loom & Leaf costs $3,179, and NapLab scored its Relaxed Firm 8.75 out of 10 overall. Zinus still costs far less than the Loom & Leaf, though the Boring AF matches its $699 starting price on sale.
3.8
Mattress Clarity score
Mattress Clarity scored the 12-inch Cooling Gel Memory Foam bed 3.8 out of 5 and praised its price.
6.93
NapLab Green Tea score
NapLab gave the 12-inch Green Tea memory foam bed 6.93 overall, and pressure relief was its weakest point.
7.62
NapLab Hybrid score
NapLab gave the 10-inch Zinus Hybrid 7.62 overall, with praise for low motion transfer.
When Zinus makes sense
You want a 12-inch memory foam bed for $749, far below the Loom & Leaf's $3,179.
You want coils for less, and the Core Hybrid costs $749 a Queen, against $2,229 for the Saatva Classic.
When Another Mattress May Suit You Better
For memory foam that also comes in Firm, the Loom & Leaf costs $3,179, and NapLab scored its Relaxed Firm 8.75 out of 10.
For coils that sleep cool, NapLab gave the Saatva Classic 10 out of 10 for cooling, at $2,229.
For a longer trial on a budget, the Boring AF costs $699 on sale and comes with 365 nights.
Review site scores
How the big review sites score Zinus
Each site's own score, side by side.
Scroll sideways to see the whole table
Publication
Reported Score
Configuration Tested
Date
Evaluation Focus
Mattress ClarityCooling Gel
3.8/5
12 in Cooling Gel Memory Foam
August 20, 2026
Good motion isolation and price, weak durability
NapLabGreen Tea
6.93
12 in Green Tea memory foam
May 18, 2026
Low motion transfer, poor pressure relief
NapLabHybrid
7.62
10 in Zinus Hybrid
May 18, 2026
Low motion transfer, fair cooling, weak edges
RTINGS.comOriginal Green Tea 2025
6.2 side sleeping
10 in Original Green Tea 2025, Queen
June 16, 2026
Strong motion control, slow response
Sleep FoundationGreen Tea
7.5
12 in Green Tea Memory Foam, medium firm
October 14, 2026
Pressure relief and motion isolation, retains heat
SleepopolisGreen Tea
4.1/5
12 in Green Tea Memory Foam
October 21, 2026
Pressure relief, warm, little bounce
Main configuration: Older Zinus beds, not Balanced Comfort. Each outlet uses its own method, so we don't combine these scores into one rating.
Reading the scores
Why we don't average the scores
Each site tested a different, older Zinus bed, so each score speaks for that one bed only and not for the Balanced Comfort line.
Chapter 02
Comfort and firmness: which mattress fits you
Why this matters to you: All six beds share one medium feel, so a lighter side sleeper or a heavier stomach sleeper gets no softer or firmer model to pick.
Every Balanced Comfort bed has the same medium feel, 5 out of 10 on Zinus's scale, so the six models differ in build and height, not firmness.
Zinus advises a softer bed for side sleepers.
Zinus advises a firmer bed for stomach sleepers.
Zinus says heavier people sink further, so beds feel softer to them.
Zinus flagship
Balanced Comfort Signature Memory Foam Mattress
Medium, 5/10
Tell us how you sleep and your weight. Zinus says the Signature Memory Foam's medium feel is ideal for most sleepers.
Neck: lie on your side with your usual pillow. Is your head level with your spine?
Shoulders: on your side, notice whether your bottom shoulder feels pressed.
Lower back: on your back, notice whether your lower back feels supported.
Hips: notice whether your hips feel comfortable and whether you can turn easily.
Figure 2.1: Four comfort checks when you lie on a mattress: neck, shoulders, lower back and hips.
Chapter 03
Compare the mattresses
Why this matters to you: The Core beds are 10 inches tall and the others 12, so check the height if your sheets or frame fit a thinner bed.
Zinus sells six models at one medium feel, so you choose by build and height: three all-foam beds and three hybrids from $699 to $899.
The Core beds are 10 inches tall and the Signature and Luxe beds are 12 inches. Each step up adds thicker or extra foam, and the Luxe beds add a copper and charcoal layer.
The three hybrids sit on 7.5-inch pocket coils. The foam beds have no coils, so they rest on base foam instead.
Why this matters to you: The Luxe beds come in no Twin, so a Twin shopper's choice stops at the Core and Signature beds.
A Zinus Queen costs $699 to $899, depending on the model.
The flagship Signature Memory Foam runs from $549 for a Twin to $849 for a King. The Luxe beds come in Full, Queen and King only.
Shipping is free to the 48 contiguous states and DC. Buyers in California, Connecticut, Rhode Island and Oregon may pay a state recycling fee at checkout. The delivery section covers timing and what arrives at your door.
Signature Memory Foam (12 in, Medium) prices by size
Why this matters to you: Zinus's warranty skips foam dips under 1.5 inches, so a bed that softens a little is yours to live with.
Zinus says its Signature Memory Foam means you never settle for a bed that sags, softens or loses its shape, and it backs its mattresses with a 10-year warranty.
The Signature and Luxe beds use 12 inches of foam or foam over coils, and the Core beds use 10. Zinus's warranty text says foam dips under 1.5 inches are not covered, and normal softening during break-in is not a defect it will fix.
What to watch for, and when:
In March 2022, Hyundai Department Store agreed to buy a 30% stake in Zinus from its founder and others.
Under the announced terms, Hyundai Department Store would become the largest shareholder at 35.82% after buying new shares too.
Zinus says its newly made beds use a carbon-rayon fire sleeve, after using fiberglass in the past.
Who owns Zinus: Hyundai Department Store, which would become the largest shareholder at 35.82% under terms announced in March 2022
Where sources disagree
Trustpilot reviewers of other Zinus beds report both a very sturdy bed and sagging within a month, so one review cannot tell you how a Balanced Comfort bed wears.
A GoodBed owner of the Green Tea Hybrid, a different bed from these six, reported lost support on the sides after 1 year, so it says little about how the Signature Memory Foam wears.
Chapter 06
Sleep trials, returns, exchanges and fees
Why this matters to you: In California, letting LoadUp haul away your old bed means a $75 cut from your refund if you then send the new one back.
You get 100 nights to try a bed from Zinus.com, and the only fee named is a $75 deduction if LoadUp picked up your old bed in California.
The trial starts on your delivery day.
The bed must stay clean, with no stains or smells.
Refunds usually land in 2 to 5 business days.
To return a bed, submit the return authorization form on the Zinus support page. Zinus sends a prepaid return label, and you need proof of purchase for a full refund.
Time to decide100 nights
Cost to return$75 after a California pickupTaken from your refund only after a California LoadUp pickup
Not coveredBeds from other stores follow that store's rules. Toppers, frames and bases get 30 days.
The $75 per unit comes off your refund only if Zinus's partner LoadUp already hauled away your old mattress or box spring, which it does only for orders shipped to California.
Chapter 07
Delivery, setup and old-mattress removal
Why this matters to you: Zinus does not take away your old bed outside California, so plan how you will get rid of it before the new box shows up.
Your order ships free and usually arrives in 3 to 5 business days, after 1 business day to process.
FedEx Ground brings the bed rolled and boxed, with no signature needed, and it does not ship to Alaska or Hawaii. Zinus does not take away your old bed, except that its partner LoadUp picks it up on orders shipped to California.
Typical wait3 to 5 business days
Zinus takes 1 business day to process your order.
FedEx Ground drops the box at your door, no signature needed.
You carry the box in and slide out the rolled bed yourself.
The bed reaches full height in up to 72 hours, but you can sleep on it that night.
Figure 7.1: What happens between your order and your first night.
Chapter 08
What do the warranties cover?
Why this matters to you: Only the original invoice proves your purchase, so a lost receipt can end a claim.
Zinus covers its mattresses for 10 years against faulty workmanship and structural defects, with a replacement or a pro-rated refund at its choice.
Only the first buyer is covered.
Foam dips under 1.5 inches are not covered.
Keep the original invoice, the only proof Zinus accepts.
Warranty length10 years
Coverage over timeReplacement or pro-rated refund, Zinus's choice
Dip depth ruleNot covered under 1.5 in
What voids it or is not coveredAn improper base that makes the bed fail, a heating pad on memory foam, or a removed Law Tag
Before you set it up
Which bed bases work
Base rules
Check the table before you pick a base. The wrong base can limit your warranty coverage, even on a new bed.
Scroll sideways to see the whole table
Drawing
Base
OK?
What the rule says
If you use it
Any base
Limits
Keep a proper foundation under the mattress
Void if bed fails
Chapter 09
Customer reviews and complaints
Why this matters to you: Zinus's own 4.6 covers frames and furniture too, while Trustpilot's 1.6 is about the brand alone.
Trustpilot rates Zinus 1.6 out of 5 from 132 reviews. BBB gives Zinus, Inc. an A+ letter grade and lists 97 complaints in 3 years, while Zinus's own site shows 4.6 out of 5.
What to weigh in these ratings
We read the Trustpilot profile for Zinus and its star spread.
We read the BBB profile, its complaints and its customer reviews.
We read the Zinus reviews page, which covers all its products.
Trustpilot shows 19 reviews in the last 12 months, and Zinus has not invited reviewers lately. The Zinus site figure of 2.4 million+ reviews spans beds, frames and furniture worldwide.
Reported praise and concerns:
Trustpilot reviewers who liked Zinus praise value, sturdiness and easy setup, but only 14% give 5 stars.
Trustpilot reviewers say warranty claims went wrong, including one $100 offer instead of a replacement.
Review sites side by side
What each review site says
Ratings across 3 review sites
Each site counts something different, so read each row on its own. BBB's A+ grade rates the business, while Trustpilot and BBB complaints show what owners say went wrong.
Scroll sideways to see the whole table
Review site
Rating
Sample
Positives
Concerns
BBB (Zinus, Inc.)
A+ letter grade
Our research team couldn't find this online.
Our research team couldn't find this online.
Our research team couldn't find this online.
BBB complaints
Our research team couldn't find this online.
97 complaints in 3 years
Our research team couldn't find this online.
Service or repair issues
BBB customer reviews
Our research team couldn't find this online.
14 reviews
Our research team couldn't find this online.
Card charged days after ordering
Trustpilot
1.6 /5
132 reviews
Value, sturdiness and easy setup
Warranty not honored, poor service
The brand's own reviews
4.6 /5, all products
2.4 million+ reviews
Comfort, in Zinus's own testimonials
Our research team couldn't find this online.
Chapter 10
What are the mattresses made of?
Why this matters to you: Zinus rates the Core beds 0 out of 10 for cooling and the Signature and Luxe beds 7 to 10 on its own scale, while older Zinus beds tested by Sleep Foundation and Sleepopolis ran warm.
Zinus beds are made of foam, or foam over 7.5-inch pocket coils, inside a jacquard cover. Zinus labels all six fiberglass free.
The Core beds use green tea memory foam or comfort foam, while the Signature and Luxe beds add gel-infused foam on top. The Luxe beds also add a copper and charcoal layer. Zinus rates them 10 out of 10 for cooling on its own scale, against 0 for the Core beds.
What is inside each model
Scroll sideways to see the whole table
Model
Comfort layers
Support
Coils
Cooling
Cover
Fire barrier
Balanced Comfort Signature Memory Foam Mattress
2 in gel foam, 3.5 in high density foam
6.5 in base foam
None, all foam
Zinus rates 7 to 8/10
Knitted jacquard
Fiberglass free
Balanced Comfort Core Hybrid Mattress
1 in comfort foam, 1.5 in and 0.5 in high density foam
7.5 in pocket coils
7.5 in pocket coils
Zinus rates 0/10
Knitted jacquard
Fiberglass free
Balanced Comfort Core Memory Foam Mattress
1.5 in green tea foam, 3.5 in high density foam
5 in base foam
None, all foam
Zinus rates 0/10
Knitted jacquard
Fiberglass free
Balanced Comfort Luxe Hybrid Mattress
1 in gel foam, 1 in copper/charcoal foam, 1.5 in and 1 in high density foam
7.5 in pocket coils
7.5 in pocket coils, edge coils
Zinus rates 10/10
Premium jacquard
Fiberglass free
Balanced Comfort Luxe Memory Foam Mattress
2 in gel foam, 1 in copper/charcoal foam, 3.5 in high density foam
5.5 in base foam
None, all foam
Zinus rates 10/10
Premium jacquard
Fiberglass free
Balanced Comfort Signature Hybrid Mattress
1.5 in gel foam, 2 in and 1 in high density foam
7.5 in pocket coils
7.5 in pocket coils
Zinus rates 8 to 9/10
Signature jacquard
Fiberglass free
Safety labels, and what each one covers
Why these labels matter to you: A label tells you a part was tested for certain chemicals, not how the bed feels or how long it lasts. The labels run from most to least important. A gray label means we did not find it for this brand, which does not prove the brand lacks it.
CertiPUR-US
Foam in all six Balanced Comfort beds, as Zinus states
Certified foam is free of formaldehyde, heavy metals and certain phthalates, with low VOC emissions. It ranks first because every Balanced Comfort bed has foam layers and this label covers them.
OEKO-TEX STANDARD 100
The cover and other fabric parts of all six beds, as Zinus states
Each thread and part is tested against over 1,000 harmful substances, and certificates last one year. It ranks second because it covers only fabric.
What these labels do and don't prove
Each label covers only what its certifier checks: CertiPUR-US covers the foam, and OEKO-TEX STANDARD 100 covers the cover and other fabric.
Our safety page explains law tags, foam and fabric labels, and what each one means.
Chapter 11
Where can you try and buy the mattresses?
Why this matters to you: The Balanced Comfort beds sell online at Zinus.com, so the 100-night trial is your main way to try one.
You buy Zinus beds online at Zinus.com, which ships free to the 48 contiguous states and DC.
Where it sells: Online at Zinus.com. Target lists an older Green Tea mattress
Chapter 12
Zinus vs. other mattress brands
Why this matters to you: The Boring AF costs $50 less than the Signature Memory Foam only at its $699 sale price, and it gives 365 nights instead of 100.
The Boring AF wins on trial length and price: it gives 365 nights, and at its $699 sale price it costs $50 less than the Signature Memory Foam.
Zinus wins on price against the Saatva beds, because the Loom & Leaf costs $2,430 more than the Signature Memory Foam, and the Saatva Classic $1,430 more than the Signature Hybrid.
Each card pairs a rival with the Zinus Signature Memory Foam, or with the Signature Hybrid for the Saatva Classic, using the Queen price on each rival maker's own site, which is a sale price for the Boring AF.
Scroll sideways to see the whole table
Mattress
Build
Queen price
Price difference
Boring AF
Budget pick, 365-night trial
$699
-$50
Loom & Leaf
Memory foam alternative
$3,179
+$2,430
Saatva Classic
Coil alternative for hot sleepers
$2,229
+$1,430
Boring AF
Budget pick, 365-night trial
Boring AF$699
All foam, 10 in, 7/10 on Boring's firmness scale
Why choose over Zinus: The Boring AF is an all-foam bed with a 365-night trial and no restocking or pickup fees. NapLab scored it 8.72 out of 10 overall and praised its cooling for an all-foam bed.
Loom & Leaf by Saatva
Memory foam alternative
Loom & Leaf$3,179
Memory foam, Relaxed Firm 5 to 7/10 or Firm 8/10
Why choose over Zinus: The Loom & Leaf is a memory foam bed that comes in Relaxed Firm or Firm, 8 out of 10 on Saatva's scale. NapLab scored the Relaxed Firm 8.75 out of 10 overall, and Sleep Foundation gives the Loom & Leaf 9.1.
Saatva Classic
Coil alternative for hot sleepers
Saatva Classic$2,229
Innerspring, 11.5 or 14.5 in, Luxury Firm 5 to 7/10
Why choose over Zinus: The Saatva Classic is an innerspring in three feels, from Plush Soft to Firm, and two heights. NapLab scored the Luxury Firm 11.5-inch version 9.48 out of 10 overall and 10 out of 10 for cooling.
Quick Answers
Quick Answers Before You Buy
Why this matters to you: Taking the cover off can void the warranty, so leave it on even to clean.
Yes, you can sleep on a Zinus bed the first night.
Below are short answers on safety, setup and policies.
Safety and materials
Are Zinus mattresses CertiPUR-US certified?
Yes. Zinus says the foam in its Balanced Comfort beds is CertiPUR-US certified, which it describes as tested to be free of harmful chemicals, heavy metals and formaldehyde. On its Signature Memory Foam page, Zinus also says the knitted cover is OEKO-TEX certified.
Can I take the cover off or wash it?
No. Zinus says the covers should never come off and are not washable, because removing one could harm the fire safety barrier and void the warranty. A sewn-in label reminds you to leave it on.
Do Zinus mattresses have fiberglass?
Zinus labels all six Balanced Comfort beds fiberglass free. It says newly made beds use a carbon-rayon sleeve as the fire barrier, after using fiberglass in the past, so keep the cover on.
Buying and policies
Do I need a box spring for a Zinus mattress?
No. Zinus says its beds need only a flat surface, such as a platform frame or the floor, though it suggests a foundation for extra support. A slatted base or adjustable base also works.
Can I sleep on a Zinus mattress the first night?
Yes. Zinus says it is safe to sleep on the bed the first night, though it can take up to 72 hours to reach full height after you unbox it.
Is shipping free, and how long does it take?
Shipping is free. Zinus takes 1 business day to process an order and 3 to 5 business days to deliver, though one Zinus page says 3 to 7. A state recycling fee may apply in CA, CT, RI and OR.
How long is the Zinus sleep trial, and what does a return cost?
Beds bought on Zinus.com get a 100-night trial from delivery, with a prepaid return label. A $75 per unit fee comes off the refund only if Zinus's partner hauled away your old bed, which it does only in California. The trial section has the rest.
How long is the Zinus mattress warranty?
The warranty runs 10 years on mattresses bought new from an authorized retailer. Zinus either replaces the bed or gives a pro-rated refund, at its choice. The warranty section lists what voids it.
How we research: we read each brand's own pages and look for outside testers and owner reviews. We do not test beds ourselves. Read our method.
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